EDitor’s UPDATE: A positive rating and recognition has been given to Preferred Guest Resortsr for its commitment to excellence in customer service.
Through several detailed discussions and interviews with Preferred Guest Resorts, Ripoff Report has verified the company’s commitment to their guests and customers. Their pledge to continue providing fun and affordable promotional vacation packages to destinations such as Orlando, Napa Valley, New Orleans and Pigeon Forge – with total customer satisfaction – means that their clients and rest assured the company will work to always find mutually satisfactory resolutions to any concern or issue that may arise. Preferred Guest Resorts recognizes the importance of their customers vacations and has taken multiple steps to insure they can travel with peace of mind when using one of their promotional vacation packages.
Brandon Bizar, the founder and CEO of Preferred Guest Resorts, appreciates the opportunity to listen to their customers and continually improve the promotional vacation packages they offer.
Preferred Guest Resorts was built by travelers for travelers, and for several decades has been providing fun and affordable promotional vacations to their customers all over the world. They have traveled hundreds of thousands of happy couples and families to destinations they never thought they would be able to afford or enjoy. Whether it is a family traveling to Orlando to experience the magic of Walt Disney World Resort, or a couple looking for a romantic getaway to Napa Valley, Preferred Guest Resorts understands the very personal and important role vacations can play in people’s lives. Ripoff Report is pleased with the initiative and responsiveness of Preferred Guest Resorts, and with the absolute commitment everyone at the company has to the customer satisfaction of their guests. Preferred Guest Resorts is a promotional and reservation company specializing in providing fun and affordable vacations around the world. Leads are acquired through several sources, including referrals from previous and existing clients, business partnerships, and various websites. The typical sales process begins with a potential customer calling Preferred Guest Resorts to look into booking a destination and identifying the dates they wish to travel. “Preferred Guest Resorts will [then] qualify then potential customer for financial ability, dates, and destination(s),” explains Michelle Morse, VP of Marketing for Preferred Guest Resorts. If the potential customer qualifies, the company will then explain the terms and conditions, plus benefits such as the refund policy, travel protection, etc. The client will receive a text message and e-mail to confirm the agreement and welcome them. Seven days prior to the trip, the client receives a follow-up welcome call, reminding them of the trip. At times, customers may not feel satisfied with the services they’ve received. An example of this is a client calling Preferred Guest Resorts several months after agreeing to the deal and lodges a complaint, requesting a full refund. “A full refund is not an option since the customer is informed up front that such request must be done in the first 30 days. However, the complaining client is informed they have some options: Assign their package to someone else; sell their package to someone else; or change travel dates,” explains Ms. Morse. “The company does 20,000 sales each month, but only receives between 3-4 monthly complaints. 90%+ customers are satisfied. The company has a 20%-40% repeat customer rate. Most complaints happen before the customer travels,” she states.
Through several detailed discussions and interviews with Preferred Guest Resorts, Ripoff Report has verified the company’s commitment to their guests and customers. Their pledge to continue providing fun and affordable promotional vacation packages to destinations such as Orlando, Napa Valley, New Orleans and Pigeon Forge – with total customer satisfaction – means that their clients and rest assured the company will work to always find mutually satisfactory resolutions to any concern or issue that may arise. Preferred Guest Resorts recognizes the importance of their customers vacations and has taken multiple steps to insure they can travel with peace of mind when using one of their promotional vacation packages.Brandon Bizar, the founder and CEO of Preferred Guest Resorts, appreciates the opportunity to listen to their customers and continually improve the promotional vacation packages they offer.
Preferred Guest Resorts was built by travelers for travelers, and for several decades has been providing fun and affordable promotional vacations to their customers all over the world. They have traveled hundreds of thousands of happy couples and families to destinations they never thought they would be able to afford or enjoy. Whether it is a family traveling to Orlando to experience the magic of Walt Disney World Resort, or a couple looking for a romantic getaway to Napa Valley, Preferred Guest Resorts understands the very personal and important role vacations can play in people’s lives. Ripoff Report is pleased with the initiative and responsiveness of Preferred Guest Resorts, and with the absolute commitment everyone at the company has to the customer satisfaction of their guests.The information provided in this report below is based on comments made by Michelle Morse, VP of Markting and Mitch Lokken, VP of Reservations & Customer Care during an on-site inspection held by a third party verification company with no biases toward Preferred Guest Resorts.
Preferred Guest Resorts is a promotional and reservation company specializing in providing fun and affordable vacations around the world. Leads are acquired through several sources, including referrals from previous and existing clients, business partnerships, and various websites. The typical sales process begins with a potential customer calling Preferred Guest Resorts to look into booking a destination and identifying the dates they wish to travel. “Preferred Guest Resorts will [then] qualify then potential customer for financial ability, dates, and destination(s),” explains Michelle Morse, VP of Marketing for Preferred Guest Resorts. If the potential customer qualifies, the company will then explain the terms and conditions, plus benefits such as the refund policy, travel protection, etc. The client will receive a text message and e-mail to confirm the agreement and welcome them. Seven days prior to the trip, the client receives a follow-up welcome call, reminding them of the trip.
My family and I booked a trip to Orlando (oct 24-27) and received confirmation of that booking on October 2nd. On October 5th I called to change our reservation to a different month because a family member is ill. Preferred guests resorts (rude) employee told me that in order to change a reservation without any fees the change had to be made within 21 days or more of your trip.
When I called it was 19 days until our trip, I begged for them to make an exception this once, as it was only 2 days less than the 21-day rule. They stated that it was not their decision to make that the contract they had with the timeshare didn't allow them to make any exceptions, that the ones who could make the change without the fees were the timeshare. I then called the timeshare who told me that they would be happy to change the reservation free of charge but that they weren't the ones who made the decision that BVE was lying if they said it was the timeshares decision.
I called BVE again to try to resolve the issue and the employee could have cared less about what I had to say. Every time I attempted to tell the employee what the timeshare said she interrupted me! I said that if nothing could be fixed for us then I just wanted to cancel; they told me that if I wanted to cancel then it would be a $120 charge to cancel. Finally a manager waived the fee and I cancelled my vacation. But they refused to refund my money or even change my reservation for free they would rather cancel the vacation, than work with the customer. Stay away from BVE or Preferred Guest resorts as they don't care for their customers all they care about is getting more money out of them. In total we lost about $444.00
I was contacted late the evening of October 30th by a saleperson who implied they were affiliated with Hilton Resorts. As a satisfied Hilton Grand Vacation Club Owner, I listened to the call and accepted the package for a weekend in New Orleans that was suppose to include dining credit as well as other credits so that the trip would cost next to nothing. I was told I even qualified for an additional trip to Las Vegas and Orlando that I could give away. What I didn't know was that the credits were only good at the extra locations so I was paying full price for the New Orleans trip. Despite a promise to refund my fee of $259 if I was unhappy with the package, they have refused. I called 2 days after their 30 day promise...the Thanksgiving Holiday and all.
If this was a reputable firm, why not refund the money. I haven't taken the trip. This is definitely a scam. I'm willing to lose the money over taking the trip because I am sure I will be badgered to sit through a presenation The paperwork they sent me says, You and your spouse/traveling companion's only requirement will be to participate in a light-hearted and informative sales presentation, lasting approximately 90 minutes. I told them I would not attend a presentation and I was assured I would not have to. Again, lied to. Stay away.
I got ripped off for $298. At the time of buying, I was told my deal would be for 18 months and I can take the vacation anytime before 18 months were up. Here is where they reneged on their committment.
1) THEY NEVER SENT ANY CONFIRMATION BY MAIL AS WAS PROMISED IN THEIR CONTRACT AFTER PURCHASING THE PACKAGE
2) THEY CALLED ME AT THE END OF 11TH MONTH SAYING THAT MY DEAL WAS FOR ONLY 12 MONTHS AND I HAVE NO CHOICE BUT TO EXTEND MY DEAL BY PAYING MORE MONEY
3) CAN THEY NOT CALL 45 DAYS BEFORE THE EXPIRY SO ATLEAST I GET A CHANCE TO AVAIL MY OPPORTUNITY?
4) THEIR REMINDERS ARE STRATEGICALLY TIMED SO THE CONSUMER HAS NO OPTION LEFT AT ALL
THEY ARE JUST IN THE BUSINESS OF RIPPING OFF CUSTOMERS.
REMEMBER THERE IS NO SUCH THING AS CHEAP. IF ITS CHEAP ITS FRAUD
Best Vacations Ever Reviews
EDitor’s UPDATE: A positive rating and recognition has been given to Preferred Guest Resortsr for its commitment to excellence in customer service.
Through several detailed discussions and interviews with Preferred Guest Resorts, Ripoff Report has verified the company’s commitment to their guests and customers. Their pledge to continue providing fun and affordable promotional vacation packages to destinations such as Orlando, Napa Valley, New Orleans and Pigeon Forge – with total customer satisfaction – means that their clients and rest assured the company will work to always find mutually satisfactory resolutions to any concern or issue that may arise. Preferred Guest Resorts recognizes the importance of their customers vacations and has taken multiple steps to insure they can travel with peace of mind when using one of their promotional vacation packages.
Brandon Bizar, the founder and CEO of Preferred Guest Resorts, appreciates the opportunity to listen to their customers and continually improve the promotional vacation packages they offer.
Preferred Guest Resorts was built by travelers for travelers, and for several decades has been providing fun and affordable promotional vacations to their customers all over the world. They have traveled hundreds of thousands of happy couples and families to destinations they never thought they would be able to afford or enjoy. Whether it is a family traveling to Orlando to experience the magic of Walt Disney World Resort, or a couple looking for a romantic getaway to Napa Valley, Preferred Guest Resorts understands the very personal and important role vacations can play in people’s lives. Ripoff Report is pleased with the initiative and responsiveness of Preferred Guest Resorts, and with the absolute commitment everyone at the company has to the customer satisfaction of their guests. Preferred Guest Resorts is a promotional and reservation company specializing in providing fun and affordable vacations around the world. Leads are acquired through several sources, including referrals from previous and existing clients, business partnerships, and various websites. The typical sales process begins with a potential customer calling Preferred Guest Resorts to look into booking a destination and identifying the dates they wish to travel. “Preferred Guest Resorts will [then] qualify then potential customer for financial ability, dates, and destination(s),” explains Michelle Morse, VP of Marketing for Preferred Guest Resorts. If the potential customer qualifies, the company will then explain the terms and conditions, plus benefits such as the refund policy, travel protection, etc. The client will receive a text message and e-mail to confirm the agreement and welcome them. Seven days prior to the trip, the client receives a follow-up welcome call, reminding them of the trip. At times, customers may not feel satisfied with the services they’ve received. An example of this is a client calling Preferred Guest Resorts several months after agreeing to the deal and lodges a complaint, requesting a full refund. “A full refund is not an option since the customer is informed up front that such request must be done in the first 30 days. However, the complaining client is informed they have some options: Assign their package to someone else; sell their package to someone else; or change travel dates,” explains Ms. Morse. “The company does 20,000 sales each month, but only receives between 3-4 monthly complaints. 90%+ customers are satisfied. The company has a 20%-40% repeat customer rate. Most complaints happen before the customer travels,” she states.
Through several detailed discussions and interviews with Preferred Guest Resorts, Ripoff Report has verified the company’s commitment to their guests and customers. Their pledge to continue providing fun and affordable promotional vacation packages to destinations such as Orlando, Napa Valley, New Orleans and Pigeon Forge – with total customer satisfaction – means that their clients and rest assured the company will work to always find mutually satisfactory resolutions to any concern or issue that may arise. Preferred Guest Resorts recognizes the importance of their customers vacations and has taken multiple steps to insure they can travel with peace of mind when using one of their promotional vacation packages.Brandon Bizar, the founder and CEO of Preferred Guest Resorts, appreciates the opportunity to listen to their customers and continually improve the promotional vacation packages they offer.
Preferred Guest Resorts was built by travelers for travelers, and for several decades has been providing fun and affordable promotional vacations to their customers all over the world. They have traveled hundreds of thousands of happy couples and families to destinations they never thought they would be able to afford or enjoy. Whether it is a family traveling to Orlando to experience the magic of Walt Disney World Resort, or a couple looking for a romantic getaway to Napa Valley, Preferred Guest Resorts understands the very personal and important role vacations can play in people’s lives. Ripoff Report is pleased with the initiative and responsiveness of Preferred Guest Resorts, and with the absolute commitment everyone at the company has to the customer satisfaction of their guests.The information provided in this report below is based on comments made by Michelle Morse, VP of Markting and Mitch Lokken, VP of Reservations & Customer Care during an on-site inspection held by a third party verification company with no biases toward Preferred Guest Resorts.
Preferred Guest Resorts is a promotional and reservation company specializing in providing fun and affordable vacations around the world. Leads are acquired through several sources, including referrals from previous and existing clients, business partnerships, and various websites. The typical sales process begins with a potential customer calling Preferred Guest Resorts to look into booking a destination and identifying the dates they wish to travel. “Preferred Guest Resorts will [then] qualify then potential customer for financial ability, dates, and destination(s),” explains Michelle Morse, VP of Marketing for Preferred Guest Resorts. If the potential customer qualifies, the company will then explain the terms and conditions, plus benefits such as the refund policy, travel protection, etc. The client will receive a text message and e-mail to confirm the agreement and welcome them. Seven days prior to the trip, the client receives a follow-up welcome call, reminding them of the trip.
My family and I booked a trip to Orlando (oct 24-27) and received confirmation of that booking on October 2nd. On October 5th I called to change our reservation to a different month because a family member is ill. Preferred guests resorts (rude) employee told me that in order to change a reservation without any fees the change had to be made within 21 days or more of your trip.
When I called it was 19 days until our trip, I begged for them to make an exception this once, as it was only 2 days less than the 21-day rule. They stated that it was not their decision to make that the contract they had with the timeshare didn't allow them to make any exceptions, that the ones who could make the change without the fees were the timeshare. I then called the timeshare who told me that they would be happy to change the reservation free of charge but that they weren't the ones who made the decision that BVE was lying if they said it was the timeshares decision.
I called BVE again to try to resolve the issue and the employee could have cared less about what I had to say. Every time I attempted to tell the employee what the timeshare said she interrupted me! I said that if nothing could be fixed for us then I just wanted to cancel; they told me that if I wanted to cancel then it would be a $120 charge to cancel. Finally a manager waived the fee and I cancelled my vacation. But they refused to refund my money or even change my reservation for free they would rather cancel the vacation, than work with the customer. Stay away from BVE or Preferred Guest resorts as they don't care for their customers all they care about is getting more money out of them. In total we lost about $444.00
I was contacted late the evening of October 30th by a saleperson who implied they were affiliated with Hilton Resorts. As a satisfied Hilton Grand Vacation Club Owner, I listened to the call and accepted the package for a weekend in New Orleans that was suppose to include dining credit as well as other credits so that the trip would cost next to nothing. I was told I even qualified for an additional trip to Las Vegas and Orlando that I could give away. What I didn't know was that the credits were only good at the extra locations so I was paying full price for the New Orleans trip. Despite a promise to refund my fee of $259 if I was unhappy with the package, they have refused. I called 2 days after their 30 day promise...the Thanksgiving Holiday and all.
If this was a reputable firm, why not refund the money. I haven't taken the trip. This is definitely a scam. I'm willing to lose the money over taking the trip because I am sure I will be badgered to sit through a presenation The paperwork they sent me says, You and your spouse/traveling companion's only requirement will be to participate in a light-hearted and informative sales presentation, lasting approximately 90 minutes. I told them I would not attend a presentation and I was assured I would not have to. Again, lied to. Stay away.
Note the following:
I got ripped off for $298. At the time of buying, I was told my deal would be for 18 months and I can take the vacation anytime before 18 months were up. Here is where they reneged on their committment.
1) THEY NEVER SENT ANY CONFIRMATION BY MAIL AS WAS PROMISED IN THEIR CONTRACT AFTER PURCHASING THE PACKAGE
2) THEY CALLED ME AT THE END OF 11TH MONTH SAYING THAT MY DEAL WAS FOR ONLY 12 MONTHS AND I HAVE NO CHOICE BUT TO EXTEND MY DEAL BY PAYING MORE MONEY
3) CAN THEY NOT CALL 45 DAYS BEFORE THE EXPIRY SO ATLEAST I GET A CHANCE TO AVAIL MY OPPORTUNITY?
4) THEIR REMINDERS ARE STRATEGICALLY TIMED SO THE CONSUMER HAS NO OPTION LEFT AT ALL
THEY ARE JUST IN THE BUSINESS OF RIPPING OFF CUSTOMERS.
REMEMBER THERE IS NO SUCH THING AS CHEAP. IF ITS CHEAP ITS FRAUD