Big Fish Games


Country United States
State Ecuador
City Seattle
Address 333 Elliott Ave W Ste 200
Phone (866) 921-6960
Website www.bigfishgames.com

Big Fish Games Reviews

Most Useful Comment
  • Aug 18, 2014

Ive concluded after many months that big fish casino is the opitamy of unfair & deceptive. I have no doubt in my mind that odds are adjusted according to wins, amount bet and many other facters I wont elaborate on here.

The customer support for some is great while for others is dismal pre formatted BS about your internet service, your connection, YOUR issues (never their servers).

The only remedy I can see is the law... It would require a 93a lawsuit or class action lawsuit or other in order to compel (force) deposition from code team, support team as well as executives under oath.

The key to filing suit is simply have been a "paid" customer, walk into YOUR local courthouse and pay about $100 to file suit... the arguments will initially be for juristiction (if the "jusistiction argument can be won... the rest is easy)... you can then start flinging motions to compel everything including the kitchen sink and Big Fish would have a loosing battle on their hands.

If I see one more non-responce OR useless responce from this company, I will my next $100 to the court instead of big fish and I will try to best to make sure unfair & deceptive bussiness practices do not continue in my state at least! If nothing else... the cost of having to answer my compliants and/or argue the amount of motions I would file would not be something anyone would wish to endure (no Doctors here... they have ZERO rights to a tribunal or anything else for that matter), their contracts can be argued, their TOS can be argued, etc. These are all issues that a Judge has total control over... I dont care what the TOS says (it has to be proven valid and viable in a court room to be enforced)!

Big Fish Games, Self Aware Games and their executives would learn very swiftly how damaging a customer (with a little knowledge) who feels harmed, damaged, deceived can be to a billion dollar company who is seemingly being deceptive on many fronts (Proven by the class action suit filed regarding credit card charges).

I love the game, Im a fair man but I cannot stand for zero responce and zero understanding. a responce WILL come if by certified mail or by customer support (this I promise!)

Mark as Useful [1 vote]
  • Mar 11, 2015

Big Fish Casino Scams

I and many others I've chatted with in their slot games get booted from the games routinely. And oddly it seems to occur when you get a scatter that entitles you to a portion of a shared pot. However, when the game crashes you are totally out of luck. You lose everything that sometimes amounts to millions of chips. And EVERY TIME I contact them I am told the problem is my connection. Just as they tell just about everyone! Funny that I have zero issues with any other games or apps on my iPad. Only Big Fish Slots. Big Fish slots are absurdly tight, and theres no question in my mind that that pull every underhanded trick they can get away with to try and get your money. Don't fall for it! DO NOT BUY THEIR CHIPS OR GOLD.

  • Oct 26, 2014

Crashes

Ive been a customer since it was originally called ace casino I play all the games I've spend over $100 just to feel like a loser. I've never had a good amount over from what I purchase. I've been booted and lost out on millions and I just had it up to there with that site. I've try contacting them with emails and they usually try to blame me for the crashes idk how that's even possible and they will not reddeem with any of my losses they pretty much said they can't do anything about it. I'm not the only one , since it's a online game, from what I'm aware of it's happening to almost everyone. If big fish is making millions I think it's about that time we get back at them. It's sad cause some people are addicted to the game cause of its social atmosphere and people they meet. They could make the app good enough to get you to stay. I'm tired of them getting away with this. I don't know why Ive haven acted sooner, I would appreciate feedback to go file a lawsuit against BIGFISHGAMES!

  • Jul 18, 2014

Big fish slots is a scam and a rip off. People are getting double and tripled charged for chips never received or purchased! Their odds are most definatley not casino odds. Millions gone in minutes! Losing streaks for weeks. People are buying chips under there false claims! Big fish also is not crediting.wins, nor are the giving proper amounts on wins. People feel helpless! When you send them the info they require, they call you a liar and are VERY condescending! We have noway tp prove our side, further then the facts we provide. There response is always, its not in our log, we see no issue! Yet we each lose millions, with the intent to buy more. My recent complaint I sent another pic of missed scat credits, 5th in a week! Except this time they told me the scat looked manually typed and fake! How is that even possible, it showed there page and all players! They said they will be investigating, I would love for someone to investigate them. I told them I was appalled they were calling me a scammer, over a 13.5k scat?! They are very rude and blow you off when they want. When they do reply, it starts out nice, but before your emails are over, you will feel like a dirty liar. Friends leave game with 10mil wake up with one mil if they are lucky, sometimes totally wiped out! Waiting weeks for BF to address it, some get some back some get nada. The whole thing is a sham. Bf appears to be faking positive reviews on app store as well, more false claims! You can tell by the repetitive stand out wording, in the only 5 star reviews. Yet bf is in its 11th straight ever increasing profit year! Someone please help look into this! I have sent them multiple emails on this and those emails are ignored or they tell me they will not discuss there odds and my case is closed! I have proof of everything I nave stated and from alot more people like me. But ai cant so it alone. If tou qre tired of being scammed out of your real money or can help please let me know! This has to stop.

  • Nov 6, 2014

Reviews

You get extra chips for free for posting review on app site. I think most people would post a 5 star review(don't bite the hand that feeds you). After being frustrated of being booted from games, slots sticking (I swear they are rigged to do that), and blowing through millions of chips in no time, porn in profile pics, rude people they do nothing about when reported, foul language in chats that make you feel intimidated, on & on. A game should be pleasant and relaxing! Even the gifts to give to players encourage intimidation (pacifiers wahhhh wahh). Thankfully I deleated this app without spending more than 5 dollars on chips!

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