I ordered this clock for my dock dog competitions 5/22/14, when I received this item I tried it out in my office and it worked so I put it back into the box (of course I was standing 2 ft from it). The event I purchased it for was Oct 10, 2014 at which time I pulled the clock out to mount it for the event. During the event the remote with new batteries wouldn't work unless it was 10ft away from it, not the 30-50 ft.
I then had my personal assistant contact the dealer on my behalf to get my money back. She then tried to do so as well as try to get a replacement working remote and a copy of our 1 yr warrantee that was not included with my purchase. He was not helpful at all, the only thing he'd do is offer a credit only if I'd purchase and item $200 more than what I bought and about 5 ft bigger.
I had my personal assistant relay for me on the emails that I did not need a 9" clock that it was too big and that I didn't mind the straight lined remote as long as it worked as it was supposed to. I also included a picture of the remote we received and the one online did not match. She was met with accusations of exaggerating, lying, harassment, etc from this owner. He was extremely rude, disrespectful, derogatory and unhelpful. His name is Howard Sousa also doing business under DeSousa,LLC. and The Artery Health Institute, LLC.
If there were 0 stars or negative stars that's what I would give. Our district bought 2 clocks in March 2016 for $1, 027.43 to replace other digital clocks that we used in our PE class, I returned them because the quality was lacking. We never got our money refunded. I have emailed twice, our purchasing manager has emailed and called several times, no luck. Wow, taking money from the children--how disappointing!!!
Zero Star rating!! I called the 800 number to ask questions about an LED clock and was transferred to a company in Charlotte, NC that was holding a special promotion for a $100 Wal Mart gift card. There were no phone options to refuse the offer, so you had to go to the agent to get to the "real company" eventually. Of course, the only way I would receive a gift card is if I gave a debit card number to cover the postage. CRIMINALS!!
Only a 1 star because 0 wasn't available. Old Howard sent me three bad clocks. The phone number for customer support is voicemail he won't reply to. In fact, he said in one of the many emails between us that he only does business via email--So why list a number. Pretty sure this is a garage business that passes on inferior Chinese clocks at a premium.
BigTimeClocks.Biz Reviews
I ordered this clock for my dock dog competitions 5/22/14, when I received this item I tried it out in my office and it worked so I put it back into the box (of course I was standing 2 ft from it). The event I purchased it for was Oct 10, 2014 at which time I pulled the clock out to mount it for the event. During the event the remote with new batteries wouldn't work unless it was 10ft away from it, not the 30-50 ft.
I then had my personal assistant contact the dealer on my behalf to get my money back. She then tried to do so as well as try to get a replacement working remote and a copy of our 1 yr warrantee that was not included with my purchase. He was not helpful at all, the only thing he'd do is offer a credit only if I'd purchase and item $200 more than what I bought and about 5 ft bigger.
I had my personal assistant relay for me on the emails that I did not need a 9" clock that it was too big and that I didn't mind the straight lined remote as long as it worked as it was supposed to. I also included a picture of the remote we received and the one online did not match. She was met with accusations of exaggerating, lying, harassment, etc from this owner. He was extremely rude, disrespectful, derogatory and unhelpful. His name is Howard Sousa also doing business under DeSousa,LLC. and The Artery Health Institute, LLC.
William, Virginia Beach, VA
Recieved broken product
Received a broken clock that wasn't cheap. No response to emails or calls to return or replace the product.
Bogus Business
If there were 0 stars or negative stars that's what I would give. Our district bought 2 clocks in March 2016 for $1, 027.43 to replace other digital clocks that we used in our PE class, I returned them because the quality was lacking. We never got our money refunded. I have emailed twice, our purchasing manager has emailed and called several times, no luck. Wow, taking money from the children--how disappointing!!!
Erin Jennings
Kennedy Middle School
800 Number is Bogus
Zero Star rating!! I called the 800 number to ask questions about an LED clock and was transferred to a company in Charlotte, NC that was holding a special promotion for a $100 Wal Mart gift card. There were no phone options to refuse the offer, so you had to go to the agent to get to the "real company" eventually. Of course, the only way I would receive a gift card is if I gave a debit card number to cover the postage. CRIMINALS!!
same as William's review
Only a 1 star because 0 wasn't available. Old Howard sent me three bad clocks. The phone number for customer support is voicemail he won't reply to. In fact, he said in one of the many emails between us that he only does business via email--So why list a number. Pretty sure this is a garage business that passes on inferior Chinese clocks at a premium.
We'll see if I get my money back.