Blenheim Import Service has demonstrated nothing more than complete incompetence, arrogance, and downright deceitful practices in their attempts to change a simple signal light on my Cayenne.
Regrettably, I took my Porsche into Blenheim Import "Services" for a routine signal light replacement a few weeks ago, and in the 48 hours it took them to try to complete this job, their mechanic managed to destroy the entire driver side headlight system by stripping the locking mechanism that holds a headlight in place. Now, neither my headlight nor my signals work. On top of that, the signal makes an anemic whining sound every time I use it. Mind you, I really only need to use my car's signal system when turning right, since I'm forced to resort to hand signals for left turns these days - thanks a lot Ron and super rude European man whose name I was not given.
By the way, guess how they decided to try to fix the headlight unit they busted? With WIRE! The mechanic fashioned a hokey attachment system out of discarded wire the width of an orthodontic product. He wrapped one end of the very limp wire around a hook at the back of the housing, and the other around the headlight itself to prevent my entire headlight from spilling out onto the street the minute I left the shop. Hey! Instead of a WIRE, maybe fix the unit that holds the headlight in place? The part you broke.
Of course they didn't offer to fix their mistake, instead, they tried to blame the broken unit on the previous mechanics, who just happened to be the Porsche Centre itself! Nice try.
My bill for such astonishing heights of incompetence and chicanery? over $1,000.00.
I've been back THREE times, trying to get these guys to cop to their mechanic's error, and either refund me the cost of the labour, or fix the problem.
The first time I went back the European man all but accused me of lying, and demanded I return at a time that better suited his planner-folio, even though I was there for a scheduled appointment! The more I tried to explain in a measured and rational tone, the logistics of the problem and the timeline leading up to it, (which clearly pointed to their mechanic being at fault), the angrier he became. He told me to return the next morning, 8:00am!
I told him I'd be there at 9:30am.
At 9:30am the next day, (a Thursday) Ron comes out to help me because the European man has decided he no longer wants to talk to me. Ron sends me off for 45 minutes and when I return he says he's fixed everything. I drive my car away and within seconds, NOTHING works! No signal and NO HEADLIGHT.
So I go around the block, return to the Big Top, and Ron says: "You know, I was supposed to leave for a family vacation at the cottage today, but because of YOU, we had to cancel our plans. No family trip, I guess, but don't feel bad"
Then he tells me he'd have to order a special part that he "just remembered." He adds that I will in fact be charged for my next visit so that he won't be on the hook for the part.
To recap: after 3 visits, my Porsche is in worse condition than it was when it merely required a routine signal light replacement. The headlight is destroyed; the housing is destroyed; the signal doesn't work; and, the crisp, pleasing sound that a functioning "clicker" system normally makes when signalling a turn, has been replaced with nails down a chalk board.
Blenheim Import Service Ltd Reviews
Blenheim Import Service has demonstrated nothing more than complete incompetence, arrogance, and downright deceitful practices in their attempts to change a simple signal light on my Cayenne.
Regrettably, I took my Porsche into Blenheim Import "Services" for a routine signal light replacement a few weeks ago, and in the 48 hours it took them to try to complete this job, their mechanic managed to destroy the entire driver side headlight system by stripping the locking mechanism that holds a headlight in place. Now, neither my headlight nor my signals work. On top of that, the signal makes an anemic whining sound every time I use it. Mind you, I really only need to use my car's signal system when turning right, since I'm forced to resort to hand signals for left turns these days - thanks a lot Ron and super rude European man whose name I was not given.
By the way, guess how they decided to try to fix the headlight unit they busted? With WIRE! The mechanic fashioned a hokey attachment system out of discarded wire the width of an orthodontic product. He wrapped one end of the very limp wire around a hook at the back of the housing, and the other around the headlight itself to prevent my entire headlight from spilling out onto the street the minute I left the shop. Hey! Instead of a WIRE, maybe fix the unit that holds the headlight in place? The part you broke.
Of course they didn't offer to fix their mistake, instead, they tried to blame the broken unit on the previous mechanics, who just happened to be the Porsche Centre itself! Nice try.
My bill for such astonishing heights of incompetence and chicanery? over $1,000.00.
I've been back THREE times, trying to get these guys to cop to their mechanic's error, and either refund me the cost of the labour, or fix the problem.
The first time I went back the European man all but accused me of lying, and demanded I return at a time that better suited his planner-folio, even though I was there for a scheduled appointment! The more I tried to explain in a measured and rational tone, the logistics of the problem and the timeline leading up to it, (which clearly pointed to their mechanic being at fault), the angrier he became. He told me to return the next morning, 8:00am!
I told him I'd be there at 9:30am.
At 9:30am the next day, (a Thursday) Ron comes out to help me because the European man has decided he no longer wants to talk to me. Ron sends me off for 45 minutes and when I return he says he's fixed everything. I drive my car away and within seconds, NOTHING works! No signal and NO HEADLIGHT.
So I go around the block, return to the Big Top, and Ron says: "You know, I was supposed to leave for a family vacation at the cottage today, but because of YOU, we had to cancel our plans. No family trip, I guess, but don't feel bad"
Then he tells me he'd have to order a special part that he "just remembered." He adds that I will in fact be charged for my next visit so that he won't be on the hook for the part.
To recap: after 3 visits, my Porsche is in worse condition than it was when it merely required a routine signal light replacement. The headlight is destroyed; the housing is destroyed; the signal doesn't work; and, the crisp, pleasing sound that a functioning "clicker" system normally makes when signalling a turn, has been replaced with nails down a chalk board.