1.. Extremely Overpriced - I had 8 items suggested for repair on my 2010 328xi. The average overcharge was 93% vs. Major Parts Supplier for OEM BMW Parts. That is a part available for $100, will be $193 at Sterling BMW
2. Untrustworthy- Failed inspection for a loose belt, which they indicated would cost $692 to repair. First, not required for VA State Inspection, second, the belt was not even slightly loose (another mechanic indicated any tighter would cause damage) Also highly recommended over $1000 of unnecessary repairs at inflated pricing including complete coolant system flush (had one done 3 months ago), complete fuel injector system cleaning (had one done 6 months ago)
3. Totally UnResponsive - Tried calling service tech 30 minutes after dropping off car to indicate a change in service needed, left message with no response. Called a second time, again no response. Finally, called AND emailed both the business AND the service techs personal email, and no response.
BMW of Sterling Reviews
Terrible Service for numerous reasons.
1.. Extremely Overpriced - I had 8 items suggested for repair on my 2010 328xi. The average overcharge was 93% vs. Major Parts Supplier for OEM BMW Parts. That is a part available for $100, will be $193 at Sterling BMW
2. Untrustworthy- Failed inspection for a loose belt, which they indicated would cost $692 to repair. First, not required for VA State Inspection, second, the belt was not even slightly loose (another mechanic indicated any tighter would cause damage) Also highly recommended over $1000 of unnecessary repairs at inflated pricing including complete coolant system flush (had one done 3 months ago), complete fuel injector system cleaning (had one done 6 months ago)
3. Totally UnResponsive - Tried calling service tech 30 minutes after dropping off car to indicate a change in service needed, left message with no response. Called a second time, again no response. Finally, called AND emailed both the business AND the service techs personal email, and no response.