This is regarding a BAC membership I signed up for i would like to say about two years ago. I have not used the membership for over a year now and I am still getting charged for the service on a credit card that was cancelled by my bank due to fraud. There was no communication from BAC what so ever on the charges and there was no clarification that I would STILL, even after not using the service for over a year, be getting charged once my membership was over. Once I called to ask what I could do to fix the problem a worker on the phone was so rude and no help, all she said was to pay. She didn't even give me any other option on how to pay, how to cancel, or to even speak to a supervisor. I am extremely frustrated with the problem. It's unfair to get overcharged and to let this affect my credit when there has been no help over this financial problem that apparently won't be fixed until I pay for something I don't even want. I would really appreciate a helpful response or a number/email I can contact for better help/advice. I have read many reviews/reports of costumer being over charged or even charged after canceling their membership. I will not let this happen to me.
Evidently, I’m not the first this has happened to but hopefully I will be the last. BAC (Burbank Athletic Club) has illegally acquired my NEW debit card number after I verbally cancelled my month-to-month membership.
After my debit card expired they attempted to get a new card out of me but I simply told them I was month-to-month and wanted to cancel my membership due to the fact that I had moved. I went 6 or 7 months and then I was hit with 6 charges in a matter of a couple days. What if I had insufficient funds? I could have been charged my monthly fee plus $35 for each overdraft charge. This could have cost me well over $300. They never attempted to contact me by mail, email, text or phone indicating they had (illegally) gotten my new card and were intending on charging it for the last 6 months of cancelled gym membership.
In speaking with Mariah R at BAC, I was told their method of acquiring my new card was via an “Updated Card Reader”. She explained that a vendor (BAC) may request the credit card company (Visa or MasterCard) to supply the vendor with a customer’s (Cain) new credit card number ‘IF’ the vendor can supply proof that the vendor has had commercial relations with said customer. Via my connection with Visa I found this to be completely NOT true. They did advise I check with a specialist at my bank (Chase) for their input. Chase too confirmed BAC’s claim of acquisition as FALSE.
Finally, I asked BAC if they had any document whatsoever (contract or otherwise) that gives authority to charge the new debit card. They said no.
They have nothing by me, my bank or Visa.
Chase has reversed the charges and blocked Burbank Athletic Club from charging me again. AND, Chase even waved the usual fee to do this. Chase states they will be doing their own investigation into this matter.
I’ll be filing a civil suit as I’m not the only one they have victimized. I pity those that have, in fact, had their accounts overdrawn and accumulated overdraft charges.
Burbank Athletic Club Reviews
This is regarding a BAC membership I signed up for i would like to say about two years ago. I have not used the membership for over a year now and I am still getting charged for the service on a credit card that was cancelled by my bank due to fraud. There was no communication from BAC what so ever on the charges and there was no clarification that I would STILL, even after not using the service for over a year, be getting charged once my membership was over. Once I called to ask what I could do to fix the problem a worker on the phone was so rude and no help, all she said was to pay. She didn't even give me any other option on how to pay, how to cancel, or to even speak to a supervisor. I am extremely frustrated with the problem. It's unfair to get overcharged and to let this affect my credit when there has been no help over this financial problem that apparently won't be fixed until I pay for something I don't even want. I would really appreciate a helpful response or a number/email I can contact for better help/advice. I have read many reviews/reports of costumer being over charged or even charged after canceling their membership. I will not let this happen to me.
Evidently, I’m not the first this has happened to but hopefully I will be the last. BAC (Burbank Athletic Club) has illegally acquired my NEW debit card number after I verbally cancelled my month-to-month membership.
After my debit card expired they attempted to get a new card out of me but I simply told them I was month-to-month and wanted to cancel my membership due to the fact that I had moved. I went 6 or 7 months and then I was hit with 6 charges in a matter of a couple days. What if I had insufficient funds? I could have been charged my monthly fee plus $35 for each overdraft charge. This could have cost me well over $300. They never attempted to contact me by mail, email, text or phone indicating they had (illegally) gotten my new card and were intending on charging it for the last 6 months of cancelled gym membership.
In speaking with Mariah R at BAC, I was told their method of acquiring my new card was via an “Updated Card Reader”. She explained that a vendor (BAC) may request the credit card company (Visa or MasterCard) to supply the vendor with a customer’s (Cain) new credit card number ‘IF’ the vendor can supply proof that the vendor has had commercial relations with said customer. Via my connection with Visa I found this to be completely NOT true. They did advise I check with a specialist at my bank (Chase) for their input. Chase too confirmed BAC’s claim of acquisition as FALSE.
Finally, I asked BAC if they had any document whatsoever (contract or otherwise) that gives authority to charge the new debit card. They said no.
They have nothing by me, my bank or Visa.
Chase has reversed the charges and blocked Burbank Athletic Club from charging me again. AND, Chase even waved the usual fee to do this. Chase states they will be doing their own investigation into this matter.
I’ll be filing a civil suit as I’m not the only one they have victimized. I pity those that have, in fact, had their accounts overdrawn and accumulated overdraft charges.