May 20, 2015 around 2 pm my car, 2005 Nissan Mourano V6, 3.5L, stopped running in the parking lot of Place Vertu in Ville St-Laurent right behind the Canadian Tire. With the help of my colleagues from the office I managed to get it to their repair centre and was told they would look at it the following day as they were over booked for the day.
The following morning I get a call from one of their repair agent with an estimate of $129.00 for a battery + $50.00 to install + $46.00 for diagnostic fees which I accepted and asked them to proceed with the job. Few minutes later, I get a call back saying it is also required to replace the alternator and that will cost $180.00 for parts + $185.00 install. Not knowing much about cars and its mehanics I asked the repair agent to re-install my old battery and change the alternator, the logical thing to ask if changing the battery didn't solve the problem, to which he responded "the battery replacemment is also a must because our test show it is also dead'' (ALTERNATOR AND BATTERY DEAD AT THE SAME TIME?).
In the mean time, I went on google and searched to see the schematics of changing an alternator for a 2005 Murano and saw that the mechanic has to actually remove the battery to get to the alternator and replace it. Once done, I was handed a bill with labour charge of $184.68 for replacing the alternator + labour charge of $53.86 for battery install. I don't see how that is possible??? They have charged me twice for the same job right here.
They have billed me $46.17 diagnostic fees, just to tell me that my battery and alternator is dead??? What about everything else that is or could be wrong with the car. I came out of a so called "reputed" auto repair centre with no mention of rear brake system completely worn out (so much that even the rear mag wheels turned redish-black and rusty) , rear wipper system completely jammed, engine oil level much below low mark, service engine soon indicator lit on the dash. WHAT DID THEY DIAGNOSE? And if they did inspect the car, where is the report, it's not attached to the bill.
Later in the evening, my husband calls back the auto center to question their action. The agent was extremely rude putting him on hold for 28 minutes in a span, once questioned about the details of the bill and the job. The agent also said that the Murano 2005 had the battery and atlernator in separate locations hence the 2 jobs were not related. And refused refunds. This was our 2nd auto repair experience at Canadian Tire (1st at D.D.O branch in 2008 ), and we are ripped off at both times, the first was for replacing a windshield wipper motor, (in 2008 I was billed $600.00+, a week later it was discovered only the wipper bolt was loose, they changed a perfectly functional motor). We had vowed to not to return but we had to this time by inconvenience.
Canadian Tire is given the privillege to operate business in Canada within moral, ethical and legal boundaries. I see and I have experienced other wise. I would like someone to question them for their action. I did and I was treated as a "nobody" with a couldn't care less attitude. If they are given a legal license to steal by our government then it should be stamped on their logo, so we the consumers are aware. We trust them with hard earned money for honest and quality repair work on transport vehicles which they violate. WHY? GREED FOR WEALTH???
I placed my 1995 Pontiac Firefly into the auto repair in The Canadian tire shop to have a very bad oil leak discovered and repaired. The underside of the vehicle was completely saturated in crankcase oil from the engine somewhere. I suggested that the gasket around the oil pan might be loose, so the mechanic simply replaced the gasket and charged the amount of 220 dollars for what he said was one and a half hours work. I drove the car over to Hanover Ontario and the new young mechanic there simply high pressured down the motor and then dried it with air pressure. Then raised the car with the motor idling and quickly discovered a small leak on the side of the block on a shaft oil seal. The cost was half of the cost of the Mt. Forrest Canadian Tire for doing absolutely nothing about the leak or remedying the problem other then charging financial extortion.
I recently had a light come on my dash and thought it was the check brake light. I pulled into a Canadian Tire service centre and the service manager told me for $19.99 I could get a brake inspection. I thought this would be a good idea, so I signed the contract and the mechanic drove my mini-van in for the inspection. The brakes were fine when he did this and they were fine during the 5 years or so I had the vehicle. The vehicle was brought in,I watched as he removed the tires and rims,and he did his inspection.About 10 minutes later I was taken to see the so-called problem.On the floor was a puddle of brake fluid and I was told I had a bad brakeline.
This so-called rusty brakeline was snapped off at the tip of the line where it joins the bracket to hold the flexable hoses. I have replaced a few brakelines in my day as I am a licensed automotive repair tech in automotive body repair. I am inclined and have the knowlege to fix my own vehicles provided it does not need a scanner or is computor related. I do know that this line did not break the moment he stopped the vehicle to put it on the hoist. It also did not break from pumping the brakes up because he did not get into the vehicle to do this after he raised it. The line,in my opinion was snapped with the help of a prybar or screwdiver in order to disable my vehicle. Also rusty lines don't break the way mine was broke off so close to a bracket.The line was rusty but in no way ready to break by itself.
Needless to say they thought they had me, afterall I now had no breaks at all, my vehicle was disabled on the hoist right were they wanted it. For $471.20 or a possible $1603.37 if it needed parts that could not be salvaged, example siezed bleeder screws, I could have it fixed. There labor rate was $89.00 per hour so I had the vehicle towed to an independant shop whose labor rate was only $79.00 and had the brakes which they purposely screwed up fixed properly for much less than they're $1603.37 estimate.The savings with the lower labor rate paid to have my disabled vehicle towed to the honest mechanics garage and in the end I saved about $1000.00 because I had the guts to say no to these thieves at Canadian Tire. That's my story and hopefully a warning to those of you who are offered a $19.99 brake inspection.
I had my out of province truck inspected at a Canadian Tire in Calgary on March 29, 2014. They found some deficiencies and gave me 2 weeks to fix them but I drove the truck back to edmonton, some 350 km, and put it into storage for a year. 10 days ago I fixed the deficiencies and took the truck to the terra losa Canadian tire for a reinspection. Imagine my surprise when they found a bunch of "new" deficiencies which could not have possibly occurred over the course of 300km and wanted some 1400$ to fix stuff that apparently the Calgary store had been too stupid to spot. I tried to get some resolution to their contradictory diagnosis but was rebuffed by both Richard (Ricky Boy) the service manager in Edmonton and some guy named Derrick from corporate. I have already contested the credit card payment and will be filing a claim in small claims court for the money I spent in Calgary. I have recorded all telephone and in person conversations with these ripoff artists and will be very happy to hear them stutter and mumble all over themselves and each other in court. You should have been reasonable Ricky Boy because now it's gonna cost some dinero.
Canadian Tire Reviews
May 20, 2015 around 2 pm my car, 2005 Nissan Mourano V6, 3.5L, stopped running in the parking lot of Place Vertu in Ville St-Laurent right behind the Canadian Tire. With the help of my colleagues from the office I managed to get it to their repair centre and was told they would look at it the following day as they were over booked for the day.
The following morning I get a call from one of their repair agent with an estimate of $129.00 for a battery + $50.00 to install + $46.00 for diagnostic fees which I accepted and asked them to proceed with the job. Few minutes later, I get a call back saying it is also required to replace the alternator and that will cost $180.00 for parts + $185.00 install. Not knowing much about cars and its mehanics I asked the repair agent to re-install my old battery and change the alternator, the logical thing to ask if changing the battery didn't solve the problem, to which he responded "the battery replacemment is also a must because our test show it is also dead'' (ALTERNATOR AND BATTERY DEAD AT THE SAME TIME?).
In the mean time, I went on google and searched to see the schematics of changing an alternator for a 2005 Murano and saw that the mechanic has to actually remove the battery to get to the alternator and replace it. Once done, I was handed a bill with labour charge of $184.68 for replacing the alternator + labour charge of $53.86 for battery install. I don't see how that is possible??? They have charged me twice for the same job right here.
They have billed me $46.17 diagnostic fees, just to tell me that my battery and alternator is dead??? What about everything else that is or could be wrong with the car. I came out of a so called "reputed" auto repair centre with no mention of rear brake system completely worn out (so much that even the rear mag wheels turned redish-black and rusty) , rear wipper system completely jammed, engine oil level much below low mark, service engine soon indicator lit on the dash. WHAT DID THEY DIAGNOSE? And if they did inspect the car, where is the report, it's not attached to the bill.
Later in the evening, my husband calls back the auto center to question their action. The agent was extremely rude putting him on hold for 28 minutes in a span, once questioned about the details of the bill and the job. The agent also said that the Murano 2005 had the battery and atlernator in separate locations hence the 2 jobs were not related. And refused refunds. This was our 2nd auto repair experience at Canadian Tire (1st at D.D.O branch in 2008 ), and we are ripped off at both times, the first was for replacing a windshield wipper motor, (in 2008 I was billed $600.00+, a week later it was discovered only the wipper bolt was loose, they changed a perfectly functional motor). We had vowed to not to return but we had to this time by inconvenience.
Canadian Tire is given the privillege to operate business in Canada within moral, ethical and legal boundaries. I see and I have experienced other wise. I would like someone to question them for their action. I did and I was treated as a "nobody" with a couldn't care less attitude. If they are given a legal license to steal by our government then it should be stamped on their logo, so we the consumers are aware. We trust them with hard earned money for honest and quality repair work on transport vehicles which they violate. WHY? GREED FOR WEALTH???
I placed my 1995 Pontiac Firefly into the auto repair in The Canadian tire shop to have a very bad oil leak discovered and repaired. The underside of the vehicle was completely saturated in crankcase oil from the engine somewhere. I suggested that the gasket around the oil pan might be loose, so the mechanic simply replaced the gasket and charged the amount of 220 dollars for what he said was one and a half hours work. I drove the car over to Hanover Ontario and the new young mechanic there simply high pressured down the motor and then dried it with air pressure. Then raised the car with the motor idling and quickly discovered a small leak on the side of the block on a shaft oil seal. The cost was half of the cost of the Mt. Forrest Canadian Tire for doing absolutely nothing about the leak or remedying the problem other then charging financial extortion.
I recently had a light come on my dash and thought it was the check brake light. I pulled into a Canadian Tire service centre and the service manager told me for $19.99 I could get a brake inspection. I thought this would be a good idea, so I signed the contract and the mechanic drove my mini-van in for the inspection. The brakes were fine when he did this and they were fine during the 5 years or so I had the vehicle. The vehicle was brought in,I watched as he removed the tires and rims,and he did his inspection.About 10 minutes later I was taken to see the so-called problem.On the floor was a puddle of brake fluid and I was told I had a bad brakeline.
This so-called rusty brakeline was snapped off at the tip of the line where it joins the bracket to hold the flexable hoses. I have replaced a few brakelines in my day as I am a licensed automotive repair tech in automotive body repair. I am inclined and have the knowlege to fix my own vehicles provided it does not need a scanner or is computor related. I do know that this line did not break the moment he stopped the vehicle to put it on the hoist. It also did not break from pumping the brakes up because he did not get into the vehicle to do this after he raised it. The line,in my opinion was snapped with the help of a prybar or screwdiver in order to disable my vehicle. Also rusty lines don't break the way mine was broke off so close to a bracket.The line was rusty but in no way ready to break by itself.
Needless to say they thought they had me, afterall I now had no breaks at all, my vehicle was disabled on the hoist right were they wanted it. For $471.20 or a possible $1603.37 if it needed parts that could not be salvaged, example siezed bleeder screws, I could have it fixed. There labor rate was $89.00 per hour so I had the vehicle towed to an independant shop whose labor rate was only $79.00 and had the brakes which they purposely screwed up fixed properly for much less than they're $1603.37 estimate.The savings with the lower labor rate paid to have my disabled vehicle towed to the honest mechanics garage and in the end I saved about $1000.00 because I had the guts to say no to these thieves at Canadian Tire. That's my story and hopefully a warning to those of you who are offered a $19.99 brake inspection.
I had my out of province truck inspected at a Canadian Tire in Calgary on March 29, 2014. They found some deficiencies and gave me 2 weeks to fix them but I drove the truck back to edmonton, some 350 km, and put it into storage for a year. 10 days ago I fixed the deficiencies and took the truck to the terra losa Canadian tire for a reinspection. Imagine my surprise when they found a bunch of "new" deficiencies which could not have possibly occurred over the course of 300km and wanted some 1400$ to fix stuff that apparently the Calgary store had been too stupid to spot. I tried to get some resolution to their contradictory diagnosis but was rebuffed by both Richard (Ricky Boy) the service manager in Edmonton and some guy named Derrick from corporate. I have already contested the credit card payment and will be filing a claim in small claims court for the money I spent in Calgary. I have recorded all telephone and in person conversations with these ripoff artists and will be very happy to hear them stutter and mumble all over themselves and each other in court. You should have been reasonable Ricky Boy because now it's gonna cost some dinero.