Amazingly, this company has no customers outside of areas where only one provider exists. sky high rates, crap quality of product, and horrible customer service. and when they come to "fix" the problem, they're completely incapable just to remotely accomplish the task because all they do is sit around and say "screw this Bernie, let's go get Subway and let the problem fix itself."
Some examples of their poor service is it took 4 visits just to fix my internet going in and out. 3 of those visits they just sat there and literally did NOTHING. another example is a few weeks ago, some of my channels on basic cable froze,pixelated, or blacked out. It took them six hours on a Friday night to fix it.
On top of that, they claim they are having their best period of "customer service" in history. when in fact, THEY HAVE NOBODY LEGITIMATE TO SATISFY LEFT! just look at their Facebook page, this company shouldn't have any involvement with Social Media, much less in the cable industry. then, they have the nerve to block people from their Facebook page for speaking out against them. that's why nobody cares about them, because they don't care about their customers. they only think about making their next dime and nothing more.
It's no wonder this company went bankrupt a few years ago. And guess what, THEY still don't learn! you would think a company this big would look up to it's customers and help them after going through all of the court proceedings to stay in bussiness. But, it's not the case with these guys.
We had decided to hook up in Charter Internet. Their Internet Service has shut down 3-4 Times! In no more than a 6 week period... I have NEVER had the internet ever shut down before Charter!! EVER!!!...
I get a call one day: "We would like to bundle your Internet with Cable TV. You will get ALL the same Channels as DISH!... So? I signed up for the Bundle. After it is installed.... Many of the same Channels showed up. However? There were 'Not available with your current plan.. On over HALF the Channels I had. So? I had to buy their 'Gold Package'!! It cost me $125.00 apprx... The first Month... The cable has gone down... At least twice. The Techs have had to come out twice? To repair.....What the first Tech who installed (wrong)... Causing lines to travel down it.... We do NOT get 'All the Same Channels!! As DISH!! At all......
Then? The internet? Has shut down 3 times at least... NEVER before... Have I EVER had that happen. My screen distorts/ digital squares a lot..... It is choppy ( watching a movie, it like 'skips' and goes past something you miss? Great?.. Huhh??
I wrote a letter to Mr James Rutledge CEO of Charter Communications.... Telling him.. That we were told; "It depends on the Tech... Some charge so much for coming out. Others charge differently.. What?.....
First? I'm told by the 'Slick Salesman'... You'll get ALL the same Channels as DISH!! And had to PAY... $125.00 apprx... And still do NOT get all the same Channels as DISH.. DISH never had Screens have digital problems... Nor shut down/black out..... Every other internet provider has NEVER shut down on me... EXCEPT CHARTER COMMUNICATIONS....!!??
This is sickening.. Mr Rutledge NEVER wrote me back/called/nothing.......'Who Cares".. He seems to have as his motto. We do NOT get all the same Channels as DISH, as the Salesman promised. The screen distorts quite a bit/digital squares of the face, or whatever is showing at the time it does it?... RIDICULOUS.... To promise the 'same channels as DISH? And NOT get them? Is FALSE Advertising... Deception..... Then? to have to PAY... For the Gold Account.. And STILL not get all the Channels as DISH?....... Is also deceptive and FALSE PROMISES....
I sent a Certified/Return Receipt Letter to Mr. James Rutledge, CEO of Charter Communications. No one called. No one emailed me.. EXCEPT?
My 'New Bill next to pay is MORE!! I just read it $202.00.. For services of Charter, that has shut down once or twice. The internet has gone OUT.... 3 or 4 times... My screen, distorts... While trying to watch a movie. Digital squares appear several times.... It's really sickening.. To be LIED TO.. Just to get a Customer.. Made FALSE PROMISES... Not get the same Channels as DISH..... And no other ISP I've had... Has shut down as Charter has.....
Charter Communications Inc. Reviews
Amazingly, this company has no customers outside of areas where only one provider exists. sky high rates, crap quality of product, and horrible customer service. and when they come to "fix" the problem, they're completely incapable just to remotely accomplish the task because all they do is sit around and say "screw this Bernie, let's go get Subway and let the problem fix itself."
Some examples of their poor service is it took 4 visits just to fix my internet going in and out. 3 of those visits they just sat there and literally did NOTHING. another example is a few weeks ago, some of my channels on basic cable froze,pixelated, or blacked out. It took them six hours on a Friday night to fix it.
On top of that, they claim they are having their best period of "customer service" in history. when in fact, THEY HAVE NOBODY LEGITIMATE TO SATISFY LEFT! just look at their Facebook page, this company shouldn't have any involvement with Social Media, much less in the cable industry. then, they have the nerve to block people from their Facebook page for speaking out against them. that's why nobody cares about them, because they don't care about their customers. they only think about making their next dime and nothing more.
It's no wonder this company went bankrupt a few years ago. And guess what, THEY still don't learn! you would think a company this big would look up to it's customers and help them after going through all of the court proceedings to stay in bussiness. But, it's not the case with these guys.
We had decided to hook up in Charter Internet. Their Internet Service has shut down 3-4 Times! In no more than a 6 week period... I have NEVER had the internet ever shut down before Charter!! EVER!!!...
I get a call one day: "We would like to bundle your Internet with Cable TV. You will get ALL the same Channels as DISH!... So? I signed up for the Bundle. After it is installed.... Many of the same Channels showed up. However? There were 'Not available with your current plan.. On over HALF the Channels I had. So? I had to buy their 'Gold Package'!! It cost me $125.00 apprx... The first Month... The cable has gone down... At least twice. The Techs have had to come out twice? To repair.....What the first Tech who installed (wrong)... Causing lines to travel down it.... We do NOT get 'All the Same Channels!! As DISH!! At all......
Then? The internet? Has shut down 3 times at least... NEVER before... Have I EVER had that happen. My screen distorts/ digital squares a lot..... It is choppy ( watching a movie, it like 'skips' and goes past something you miss? Great?.. Huhh??
I wrote a letter to Mr James Rutledge CEO of Charter Communications.... Telling him.. That we were told; "It depends on the Tech... Some charge so much for coming out. Others charge differently.. What?.....
First? I'm told by the 'Slick Salesman'... You'll get ALL the same Channels as DISH!! And had to PAY... $125.00 apprx... And still do NOT get all the same Channels as DISH.. DISH never had Screens have digital problems... Nor shut down/black out..... Every other internet provider has NEVER shut down on me... EXCEPT CHARTER COMMUNICATIONS....!!??
This is sickening.. Mr Rutledge NEVER wrote me back/called/nothing.......'Who Cares".. He seems to have as his motto. We do NOT get all the same Channels as DISH, as the Salesman promised. The screen distorts quite a bit/digital squares of the face, or whatever is showing at the time it does it?... RIDICULOUS.... To promise the 'same channels as DISH? And NOT get them? Is FALSE Advertising... Deception..... Then? to have to PAY... For the Gold Account.. And STILL not get all the Channels as DISH?....... Is also deceptive and FALSE PROMISES....
I sent a Certified/Return Receipt Letter to Mr. James Rutledge, CEO of Charter Communications. No one called. No one emailed me.. EXCEPT?
My 'New Bill next to pay is MORE!! I just read it $202.00.. For services of Charter, that has shut down once or twice. The internet has gone OUT.... 3 or 4 times... My screen, distorts... While trying to watch a movie. Digital squares appear several times.... It's really sickening.. To be LIED TO.. Just to get a Customer.. Made FALSE PROMISES... Not get the same Channels as DISH..... And no other ISP I've had... Has shut down as Charter has.....
CHARTER COMMICATIONS IS A 'RIP OFF'...