I had placed and order with CC that included Next Day Shipping. For whatever reasons, CC chose to ship the items by ground, taking a week. The items were then of no use to me. Immediately upon seeing how CC was shipping I tried to contact them by phone and email. Phone was not answered and no email response. I have attemept to contact them daily for two weeks by both phone and email. Christmas central refuses to response to either form of contact. My original email offered a resolution, but Christmas Central chose to ignore my email. I have attempted to contact this company by email and phone daily for two weeks with NO response as of yet. My credit card company will not allow me to contest the charge for 15 days. Well, tomorrow is the 15th day.
This company clearly has some of the absolute worst customer service around. I have no idea why they feel they can over charge customers for services and then opt to do something else. A simple error is one thing, but to completely ignore the customer and pocket the money is bordering on fraud.
This company should be avoided at all costs, there are far more reputable dealers out there that will work with you. For the few dollars you save, they will find a way to scam it out of you. The aggravation of these fly by night companies is something to avoid at all costs.
I ordered something from Christmas Central weeks ago. It has never been delivered and they do not answer their phones, nor emails. They are saying that this is because of a storm before Thanksgiving, and it's December 15th now. And they sent me a phony tracking #. They also claim a warehouse was damaged. If it's true, they need to be refunding their customer's money, if they can't deliver their products. But no word from them at all. I have reported them to the FCC, the BBB, and the Cheektowaga Chamber of Commerce. Hopefully, something good may come out of that. But for now I got nothing for 50.00, and I am not happy. It was supposed to be part of our Christmas lighting display. I really don't want to kick a dead dog, if they are truly in trouble because of the storm, but I have read the reviews, and many others are having similar bad experiences with this company. So, order at your own risk, you have been warned!
I am not satisfied with my purchase and i didnt even use it. The returns said i can return it within 30 days of receipt so I went to Walmart store to return it the day i received. But they said I cant return in the store. I bought another pumpkin in the Walmart store and planned on returning this one. The product was way too light in weight and delicate to use it as a Halloween pumpkin (lantern). Even the LED lights were of cheap quality. The price was too high for the quality when compared to other stores.
I called the customer service today and asked her if I can ship the product back without any fee and she said she cant help me and commented saying that I used it and that I am returning it after Halloween. I asked her to escalate my call. Then she refused for a while and then put me on hold for like 15 mins and the call cuts off suddenly.I was not happy with that comment. I am a post graduate working in a reputed firm and I would do such tricks for a meager 16 bucks.This is not the service that I expect as a customer.
ChristmasCentral.com Reviews
I had placed and order with CC that included Next Day Shipping. For whatever reasons, CC chose to ship the items by ground, taking a week. The items were then of no use to me. Immediately upon seeing how CC was shipping I tried to contact them by phone and email. Phone was not answered and no email response. I have attemept to contact them daily for two weeks by both phone and email. Christmas central refuses to response to either form of contact. My original email offered a resolution, but Christmas Central chose to ignore my email. I have attempted to contact this company by email and phone daily for two weeks with NO response as of yet. My credit card company will not allow me to contest the charge for 15 days. Well, tomorrow is the 15th day.
This company clearly has some of the absolute worst customer service around. I have no idea why they feel they can over charge customers for services and then opt to do something else. A simple error is one thing, but to completely ignore the customer and pocket the money is bordering on fraud.
This company should be avoided at all costs, there are far more reputable dealers out there that will work with you. For the few dollars you save, they will find a way to scam it out of you. The aggravation of these fly by night companies is something to avoid at all costs.
No product delivery
I ordered something from Christmas Central weeks ago. It has never been delivered and they do not answer their phones, nor emails. They are saying that this is because of a storm before Thanksgiving, and it's December 15th now. And they sent me a phony tracking #. They also claim a warehouse was damaged. If it's true, they need to be refunding their customer's money, if they can't deliver their products. But no word from them at all. I have reported them to the FCC, the BBB, and the Cheektowaga Chamber of Commerce. Hopefully, something good may come out of that. But for now I got nothing for 50.00, and I am not happy. It was supposed to be part of our Christmas lighting display. I really don't want to kick a dead dog, if they are truly in trouble because of the storm, but I have read the reviews, and many others are having similar bad experiences with this company. So, order at your own risk, you have been warned!
I am not satisfied with my purchase and i didnt even use it. The returns said i can return it within 30 days of receipt so I went to Walmart store to return it the day i received. But they said I cant return in the store. I bought another pumpkin in the Walmart store and planned on returning this one. The product was way too light in weight and delicate to use it as a Halloween pumpkin (lantern). Even the LED lights were of cheap quality. The price was too high for the quality when compared to other stores.
I called the customer service today and asked her if I can ship the product back without any fee and she said she cant help me and commented saying that I used it and that I am returning it after Halloween. I asked her to escalate my call. Then she refused for a while and then put me on hold for like 15 mins and the call cuts off suddenly.I was not happy with that comment. I am a post graduate working in a reputed firm and I would do such tricks for a meager 16 bucks.This is not the service that I expect as a customer.