Club Fitness is charging me a cancellation fee, however, when I signed up I was told that if I paid for the more expensive plan I would not have one. I signed up at the Dogtown (St. Louis, MO) location.
I believe that I was lied to when I signed up. I went in to sign up with a mailer advertising membership for $10/month. I was talked into paying $20/month in order to not have a cancellation fee and to have a lower annual fee (which, by the way, I was charged for only a month into my membership). I went this route because I knew I would be moving in about 6 months.
In December, before I moved, I went into the Dogtown location to cancel my membership. I was told that I had to do it online. Once I got online it said that I had to send a certified letter to cancel. They clearly try to make it as difficult as possible to cancel.
After I sent the letter I received an email stating that I would be charged the cancellation fee. I called the number to headquarters to dispute this charge. The woman I spoke with, Melissa ID#7005, was extremely rude, demeaning, and argued with me/over me the whole time. She absolutely refused to even consider my situation and even seemed to take satisfaction in being as unhelpful as possible.
Now that I have searched the company online I see that this type of situation is very common. I feel that this is a very shady company with deceptive tactics to get people to sign up, they intentionally make it very difficult to quit, and they have very unhelpful and discourteous customer service. Bottom line--any gym is better than Club Fitness!
Club Fitness is the shadiest business I've ever dealt with. Exactly one month after joining, they announced that they are closing the location closest to our home. We decided to cancel as result and learn there's a membership agreement. We were never informed of a contract. When we signed up the location manager didn't share a contract with us. We sat behind a computer screen and signed a small electronic signature taker. We thought we were just authorizing them to charge our credit card.
I had to ask the new manager (old manager was fired) to print off a copy of the membership agreement. The contract states that they will charge $59 dollars if you terminate membership prior to 1 year. Again, we were very surprised to learn there's a contract since they advertise "NO Contract" all over the place, including on their website. We figured they would be reasonable and waive the early termination fee BUT instead their corporate office and management acted as if we're silly for thinking location matters. They insisted we review the contract if we had any further questions.
When I joined I wanted the $10 month - No contract plan. Sales person said if I wanted to try the $20 plan with free classes I can always downgrade. I have NEVER attended a class, when I tried to downgrade I was told there is no such thing as no contract. I have a 12 month agreement at the $20.00/ month plan and I am lying if I say their employee told me that. My whole family are members of Club Fitness but will not be for long. As soon as we can get these cancelled we will and I will tell everyone what a SCAM and RIP OFF Club Fitness is.
Here's what happened - My husband and I wanted to sign up for the $10.00 per month membership..... The sales person/personal trainer tries to sell me the PT packages, we kindly decline and ask again for the $10.00 a month membership. He hands me the paper work and say sign here, sign here, initial here, initial here - you both now have the $10.00 a month package. Guess what - that is not what I have!! I am being charge $33/month instead of $20.00 per month. I also just received my annual membership fee - have only been with the gym for 3 months, last time I checked the word annual meant yearly..... It is my fault for not consulting a lawyer before signing the paperwork. it is a shame when you go in to a business and they have to scam you and tell you lies to get your business.
Club Fitness Reviews
Club Fitness is charging me a cancellation fee, however, when I signed up I was told that if I paid for the more expensive plan I would not have one. I signed up at the Dogtown (St. Louis, MO) location.
I believe that I was lied to when I signed up. I went in to sign up with a mailer advertising membership for $10/month. I was talked into paying $20/month in order to not have a cancellation fee and to have a lower annual fee (which, by the way, I was charged for only a month into my membership). I went this route because I knew I would be moving in about 6 months.
In December, before I moved, I went into the Dogtown location to cancel my membership. I was told that I had to do it online. Once I got online it said that I had to send a certified letter to cancel. They clearly try to make it as difficult as possible to cancel.
After I sent the letter I received an email stating that I would be charged the cancellation fee. I called the number to headquarters to dispute this charge. The woman I spoke with, Melissa ID#7005, was extremely rude, demeaning, and argued with me/over me the whole time. She absolutely refused to even consider my situation and even seemed to take satisfaction in being as unhelpful as possible.
Now that I have searched the company online I see that this type of situation is very common. I feel that this is a very shady company with deceptive tactics to get people to sign up, they intentionally make it very difficult to quit, and they have very unhelpful and discourteous customer service. Bottom line--any gym is better than Club Fitness!
Club Fitness is the shadiest business I've ever dealt with. Exactly one month after joining, they announced that they are closing the location closest to our home. We decided to cancel as result and learn there's a membership agreement. We were never informed of a contract. When we signed up the location manager didn't share a contract with us. We sat behind a computer screen and signed a small electronic signature taker. We thought we were just authorizing them to charge our credit card.
I had to ask the new manager (old manager was fired) to print off a copy of the membership agreement. The contract states that they will charge $59 dollars if you terminate membership prior to 1 year. Again, we were very surprised to learn there's a contract since they advertise "NO Contract" all over the place, including on their website. We figured they would be reasonable and waive the early termination fee BUT instead their corporate office and management acted as if we're silly for thinking location matters. They insisted we review the contract if we had any further questions.
When I joined I wanted the $10 month - No contract plan. Sales person said if I wanted to try the $20 plan with free classes I can always downgrade. I have NEVER attended a class, when I tried to downgrade I was told there is no such thing as no contract. I have a 12 month agreement at the $20.00/ month plan and I am lying if I say their employee told me that. My whole family are members of Club Fitness but will not be for long. As soon as we can get these cancelled we will and I will tell everyone what a SCAM and RIP OFF Club Fitness is.
Here's what happened - My husband and I wanted to sign up for the $10.00 per month membership..... The sales person/personal trainer tries to sell me the PT packages, we kindly decline and ask again for the $10.00 a month membership. He hands me the paper work and say sign here, sign here, initial here, initial here - you both now have the $10.00 a month package. Guess what - that is not what I have!! I am being charge $33/month instead of $20.00 per month. I also just received my annual membership fee - have only been with the gym for 3 months, last time I checked the word annual meant yearly..... It is my fault for not consulting a lawyer before signing the paperwork. it is a shame when you go in to a business and they have to scam you and tell you lies to get your business.