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D&M Auto Leasing Reviews
We only wanted a fair deal from their used car lease returns department in October, a Sienna minivan. That vehicle sold to someone else despite our $200 deposit being charged to our Visa card. I ended in a 2014 Caravan lease instead, which was uncomfortable to drive (the driver seat was manual adjust - can you believe it !) and asked on two occasions for help from our salesperson. We were lead to believe the EZ lease allowed us that latitude - wrong. We finally got to the manager level and after getting no satisfaction ( they basically lectured us and made us feel somehow at fault for being dissatisfied ! Amazing !) we took a $7000 loss ( plus the $3100 down payment I made) trading out of the Caravan. We gave D&M a third chance to help us again look at a used Expedition, and it was delivered to us for a test drive on an almost empty tank, chips in the windshield, severely worn tires, and a bad interior smell and dog hair. Just a slap in the face, nothing less, was our impression of their customer service. We were told we had to decide quickly (another of their high pressure "We can only hold your deposit for 2 days" type of sales tactics) and we declined.. We called the BBB and filed a complaint, it went nowhere. We filed a negative review through DealerRater.com and our comments were deleted from their website because they said they are friends with someone at D&M Leasing. They refused to honor their EZ Lease agreement, which stated if at anytime we were unhappy, all we had to do was call and they'd get us into a vehicle that worked for us. Not the case, their sales dept ignored our requests and their sales managers tried to intimidate us with language intimating that somehow I was at fault.