I had a school play I had filmed and needed duplicated at professional quality as quickly as possible. I asked DVDs4less for a quote, and they said for 100 copies it would be $147. I was ecstatic, that's less than a third of what I would pay to copy all the 3-hr-long Dual Layer DVDs by myself. I sent my master on its way the next day.
About two weeks later, I recieved word that they had recieved the master. I sent them my JPEGs for the dvd's label the next day. Two days after that, I got an email saying that they missquoted me. They did not see that I asked for dual layer dvds when they quoted me, and asked for another $200 on top of what I had already paid them. I probably should have wised up right there, typical bait-and-switch right there, but with the deadline of school graduation rapidly aproaching and I needing to get all these copies to sell while all of my graduating customers were still in the state, I paid the extra $200. The person I talked to nearly garunteed I'd have my DVDs in three or four days.
So I waited. Two weeks went by. I asked in email for them to send me a tracking number, so I'd know what was happening to the DVDs.
Over the next month, I sent 15 emails and called 12 times, all of which went without response. A week before graduation, I decided to cut my losses and start printing my own dvds. This cost me another $250, and that was for 50 copies, not 100. I thought that I could at least recover some of my lost money.
Two days before graduation, they emailed me, saying that they had been changing their location and could not fill my order. All they offered to make up for it was free shipping, which I already had as part of my order.
Figuring at this point there was little hope of being able to sell on time, I told them that in my initial hurry to send off the master, I had made some errors in the menus, and would be sending them a new, fixed master. I sent the package off, thinking that they'd keep the same mailing address, but a month later I got the master I sent off back, saying that all the attempts to deliver had failed. At this point, 80% of my customers were out-of-state, so I only needed the copies I had already printed. I asked them to cancel my order and give me a refund. So far, they have not responded.
I understand that there is a clause in their company policy that states, and I quote:
"When the Buyer agrees to purchase Seller's service and when an Order is submitted by the Buyer, charged and paid for by credit card or other legal financial instrument, that Order CANNOT be canceled under any circumstance. Most of Seller's Orders are processed within 24-48 hours."
While I did sign a paper with the knowledge of this (which in all fairness was not a good idea either), they also garuntee delivery. But they, by their own poilicy state that they will process and ship all orders in two days. They may only not do as such if there is an error with the disk or with the payment. They do not mention whether or not they are required to tell the customer when they put one's order on hold, but my order WAS cleared from hold, and not shipped for almost another two months!
While this whole affair appears to me more negligence than malicious intent, they should not get away with stealing my money, for lack of a better term. They should remove their non-cancellation policy, at the very least.
DVDs4Less Reviews
I had a school play I had filmed and needed duplicated at professional quality as quickly as possible. I asked DVDs4less for a quote, and they said for 100 copies it would be $147. I was ecstatic, that's less than a third of what I would pay to copy all the 3-hr-long Dual Layer DVDs by myself. I sent my master on its way the next day.
About two weeks later, I recieved word that they had recieved the master. I sent them my JPEGs for the dvd's label the next day. Two days after that, I got an email saying that they missquoted me. They did not see that I asked for dual layer dvds when they quoted me, and asked for another $200 on top of what I had already paid them. I probably should have wised up right there, typical bait-and-switch right there, but with the deadline of school graduation rapidly aproaching and I needing to get all these copies to sell while all of my graduating customers were still in the state, I paid the extra $200. The person I talked to nearly garunteed I'd have my DVDs in three or four days.
So I waited. Two weeks went by. I asked in email for them to send me a tracking number, so I'd know what was happening to the DVDs.
Over the next month, I sent 15 emails and called 12 times, all of which went without response. A week before graduation, I decided to cut my losses and start printing my own dvds. This cost me another $250, and that was for 50 copies, not 100. I thought that I could at least recover some of my lost money.
Two days before graduation, they emailed me, saying that they had been changing their location and could not fill my order. All they offered to make up for it was free shipping, which I already had as part of my order.
Figuring at this point there was little hope of being able to sell on time, I told them that in my initial hurry to send off the master, I had made some errors in the menus, and would be sending them a new, fixed master. I sent the package off, thinking that they'd keep the same mailing address, but a month later I got the master I sent off back, saying that all the attempts to deliver had failed. At this point, 80% of my customers were out-of-state, so I only needed the copies I had already printed. I asked them to cancel my order and give me a refund. So far, they have not responded.
I understand that there is a clause in their company policy that states, and I quote:
"When the Buyer agrees to purchase Seller's service and when an Order is submitted by the Buyer, charged and paid for by credit card or other legal financial instrument, that Order CANNOT be canceled under any circumstance. Most of Seller's Orders are processed within 24-48 hours."
While I did sign a paper with the knowledge of this (which in all fairness was not a good idea either), they also garuntee delivery. But they, by their own poilicy state that they will process and ship all orders in two days. They may only not do as such if there is an error with the disk or with the payment. They do not mention whether or not they are required to tell the customer when they put one's order on hold, but my order WAS cleared from hold, and not shipped for almost another two months!
While this whole affair appears to me more negligence than malicious intent, they should not get away with stealing my money, for lack of a better term. They should remove their non-cancellation policy, at the very least.