Eastwood Homes


Country United States
State New York
City Charlotte
Address 2857 Westport Road
Phone 704-399-4663
Website www.eastwoodhomes.com/

Eastwood Homes Reviews

Most Useful Comment
  • Jun 12, 2015

Our issues with Eastwood began early on as what proved to be a foreshadowing of major problems to come. Our first interaction with Eastwood started when Barry showed us a home that was in the late stages of being built. Mostly everything was completed except for the hardwood floors and we fell in love with it immediately. During our tour, Barry made sure to point out the upgrades as well as some of the convenient features that were built into the house. One of these features Barry highlighted was the pest control system, Taexx. Many of the homes we previously toured while trying to find the perfect house were equipped with the Taexx system and we were very fond of this feature. After negotiating an offer which included change orders for blinds and an upgraded stainless steel refrigerator, we signed the contract. The contract specifically stated the Taexx system was built into this home and Barry made sure to mention this again during the process of signing the contract.

A few weeks later, we completed the initial walkthrough with our realtor and Scott. We found quite a few issues with the home, but were confident there was ample time to fix everything before our move in date. As we were finishing up our walkthrough, our realtor noticed that was no Taexx box visible. After a couple laps around the house with Scott, it was discovered there was actually no Taexx system installed in the home. We were told Eastwood would look into this issue and come up with a satisfactory solution. After a few days and numerous calls to Eastwood to check on the status of this issue, we were offered three (3) years of prepaid pest control service with Home Team Pest Defense (and only Home Team Pest Defense). We discussed this with our realtor and found the offer to be insulting. During the extended time it took Eastwood to come up with this offer, we contacted Home Team Pest Defense and inquired about the cost of putting the Taexx system into a home. We gave them the specs and square footage of our home and were given a figure of $1,500. This includes installation of the Taexx system as well as a year free of pest control. Given the fact that the Taexx system was included in our contract and the price of our home, we countered Eastwood and explained we would like $1,500 as a resolution to the problem. Not only was the Taexx system a selling point in our consideration to purchase the home, we are now the only house in the entire community without it. Given these facts, we were confident our counter was extremely reasonable and would be accepted with no issue. After informing our realtor of our counter offer, she spoke with Bryan and was immediately met with hostility. She was told if we were unwilling to take the three years of Home Team pest control, Eastwood “would not have to sell us the home.” He further stated this was a “pest control issue” and not a “monetary issue.” Our realtor attempted to explain that because this system was included in the price of the home, it was very much a monetary issue. She went on to clarify that Eastwood’s offer only extended to the use of Home Team Pest Defense and did not even allow us to choose our own company. She was again met with Bryan’s “take it or leave it” response. After conferring with us, she informed Bryan we would be seeking legal remedy and Bryan told her he would “take his chances” in this regard. Against our better judgment and despite the warning signs, we decided to proceed with closing. An extra document was added to our closing packet stating that closing on the home would not disallow us from seeking legal action in the future regarding the absence of the Taexx system. Prior to our closing appointment, we met Scott for the final walkthrough. We were extremely dismayed to see many of the issues we identified in the initial walkthrough had not been addressed. In addition, most of the hardwood in the hallway, living room and kitchen area had been cleaned improperly and the finish was removed. We told Scott at that time that because we were purchasing a brand new home, we would like the floors replaced versus someone simply trying to “repair” them. The price for the house included new floors and it is not acceptable to have them “repaired.” Scott assured us this would be handled. After the move-in, we contacted Scott to follow up on the floors. He made an appointment and stated they would repair the floors at that time. We again stressed that we did not want the floors repaired, rather we wanted them replaced as initially stated. Scott contacted his manager, Jason Cochran, who then reached out to us. During our initial walkthrough, we were informed the upgraded refrigerator would not arrive before Monday, June 8th. While this was not ideal as we would be without a refrigerator for a few days after moving in, we were willing to deal with this inconvenience because we understood the upgrade needed to be ordered. Unfortunately, when the refrigerator finally arrived, we were shocked to see the end result. While we were promised an upgraded stainless steel refrigerator, what we received was anything but what we considered an “upgrade.” The only stainless steel located on the entire refrigerator was on the two doors, which was a stark contrast from what we were promised. The overall esthetic of the refrigerator is extremely cheap and this is enunciated by the fact that the refrigerator sticks out 6 to 7 inches past the kitchen cabinets. Prior to the delivery, one of our favorite features in our home was the kitchen. Our kitchen includes upgraded cabinets, a gorgeous backsplash and beautiful granite countertops. Everyone that has seen our home has specifically commented on how much they love our kitchen. After the refrigerator was delivered; however, each of the aforementioned qualities was immediately overshadowed. Now, as soon as you glance into the kitchen, the only feature you notice is a cumbersome refrigerator with an inexpensive look. As soon as the refrigerator was unwrapped, we immediately called Scott to address the issue. We were told that in order to have a refrigerator that better fits the space, this is considered an upgrade. We explained the upgraded refrigerator was included in our contract and were told nothing could be done as this refrigerator was the one that was ordered. We informed Scott we would not be accepting this refrigerator and that arrangements needed to be made to remove it from our home. Shortly after the refrigerator was delivered, AT&T arrived to install our internet and phone. After a thorough search of the house, it was discovered a smart panel was never installed. This is yet another feature we specifically inquired about and were promised was included in our home. Because our house is not equipped with a smart panel, our options are extremely limited as to where a modem can be placed. Our only two viable options are in the master bedroom and the kitchen. In addition, because of the absence of a smart panel, AT&T is unable to provide us with cable because we require service on more than two televisions. Once again, because of Eastwood’s inability to install a standard feature in our home, our options are limited through no fault of our own. After receiving our house keys late Friday night, we began moving into our home early Saturday morning. Because we were carrying large items, we chose to enter our house through the garage using our garage door openers. The interior garage door had been left unlocked, rendering it unnecessary to use our house keys at that time. This is critical to note because it was not until one us became locked out of the house that it was discovered that none of our four keys unlocked the door. The only way to currently enter our home is through the use of a garage door opener. Not only is this an inconvenience, but a safety issue as well. Shortly after moving into our home, we noticed a constant dripping sound when the air conditioner was running. We immediately called Scott who arrived the next morning to investigate it. We were told at that time that he was unaware of any way to fix the issue. This noise is a constant annoyance and does not cease the entire length of time the air conditioning on. During our final walkthrough, as soon as we entered the bathroom, we immediately noticed the grout near the replaced/repaired tiles was a completely different color than the original grout. We called Scott’s attention to it and were told the grout takes time to cure and that it would lighten up to the same color as the original. It has been approximately two weeks and the grout continues to be many shades darker than the original. Another problem area involves the kitchen cabinets. During our initial walkthrough, it was noticed that one kitchen cabinet was completely broken. Scott stated he was ordering a replacement cabinet and hoped to have it by the time we closed. Unfortunately, just like refrigerator, this did not occur. We are currently still waiting on the arrival of the replacement cabinet. In addition, we noticed one of the cabinets located directly under the sink has a chip in it. Given the length of time it is taking for the previously ordered cabinet to come in, we do not have high hopes for the additional cabinet. Shortly after signing the contract, we noticed a large dent in the crown molding just as you enter the front door. We pointed this out immediately to Scott to ensure there was plenty of time to fix it. We also pointed out a large chunk of wood missing from the column in the dining room. During our final walkthrough, both issues previously mentioned had not even been addressed. These were problems that were pointed out weeks before the initial walkthrough, but still had not been tended to before closing. During our initial walkthrough, we diligently checked each outlet to ensure it was in working order. Just a few hours after we moved in to the home, we attempted to plug our television into one of the outlets in the master bedroom, only to discover it was not working at all. This is extremely frustrating due to the fact that it is the closest outlet to the cable jack. As you can see, these issues are not just minor problems. We understand when you purchase a new home there may be small cosmetic adjustments that need to be made. Unfortunately, some of the biggest issues that need to be addressed are also some of the most costly. These requests are the same ones that were made prior to closing on our home, and all we want are for those promises to be honored.

Mark as Useful [1 vote]
  • Jul 14, 2014

MI Windows installed windows in my home incorrectly as moisture is now trapped in between the panes which is unaccessible and therefore cannot be cleaned and looks terrible. According to the warranty, if you can call it that, the homeowner must first file a report and upon submittal discover that the homeowner must pay $25.00 to have the window delivered than pay for the labor to have the window installed. The warranty was written to benefit MI Windows and not the homeowner.

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