Emerald Island Resort


Country United States
State Florida
City Kissimmee
Address 2751 Emerald Island Blvd.
Phone 407-787-3965
Website https://www.emeraldislandhoa.org/

Emerald Island Resort Reviews

  • Jun 2, 2015

We planned our vacation four months ago. It was our third year in a row to visit the Orlando area. This time would be different. We liked the Disney area enough to move down here. We coordinated a seven bedroom home through VRBO.com, and found a place in Emerald Island Resort. It wasn't intentional that we ended up there for vacation, nor did we think it mattered what subdivision the home was in as long as it was close to Disney.

We pulled in to the front office to register our group's vehicles. We were asked how many vehicles we had, and we said five or six. We were told that up to six were allowed.

We had decided that this year, we wouldn't be moving back to Oklahoma, so we emptied our 4000 sq ft home. I told my wife that we were downsizing like a tornado hit us. We bought a little 16ft enclosed trailer, and I made her put what was valuable to her in it. Everything else goes.... and we got rid of it all.

We drove down with our three children from Oklahoma to Florida - a three day drive at 60mph, me driving the trailer behind the truck, and she in the 2011 Traverse. Mom and Dad Flew in from Seattle. Danielle and her family from Seattle too. Christine and her family flew in from Tulsa, as well as Davy's girlfriend Breonna.

We had done this before, and knew how the rental system worked. But this was a first for us. I had come in with the family and filled the place with groceries and got the barbecue goin for dinner. Everyone arrived. I made space for the truck and trailer, and went back to the Disney Resort we had stayed at to pick it up during the storm.

I came to the gate tonight at around 10pm. My paperwork was in the other car. I was already registered, but the security guard didn't seem to know that. He said no trailers were allowed on the property. That it was an HOA rule. So here I'm paying $1600 to stay in a 7 bedroom home with a pool for a week, and I can't have a trailer in the driveway, or on the road, or anywhere on the acreage.

The owners of the home live in Canada, and they are the ones who rented it to me. Yhe HOA is specifically for vacation properties, but it was the front desk that checked in my first vehicle, and who had asked me how many cars we had. Noone ever asked about a trailer. This is supposed to be a vacation resort, and it's often important to accomodate extreme situations. This is one of those. I mean, I'm sure not many people travel to a high dollar rental on a $20k trip with an expectation of needing a trailer for their goods. But there on the entrance: no boats, no trailers, etc.

Security offered that I could park the trailer at the tennis courts as long as it's gone by 9am. I refused to unhook it from the truck, and parked the whole truck there with trailer locked to it. They say that after 9 it will be towed. They wouldn't let me through the gate to the home with it. I have things in the trailer that will need to be transferred to another vehicle to bring them into the home. I don't trust it setting in some lot where they won't claim responsibility for things that turn up missing.

At this point, I don't feel like staying here or doing Disney. I've been parted with our family things. I want to leave the home in search of a better place that offers good cusotomer service, but that would ruin the vacation for everyone.

If I were to ask for anything, I would ask to park in front of the house which has plenty of room. The frustration is about to get out of hand, and the compensation could be everyone for their time and the vacation: About $50k in all. If they prefer compensation to customer service, that's up to them. And that's about where I'm at right now.

They blocked me from getting back to the house and wouldn't let me through the gate. My children were home, one special needs, and it was supposed to be a 20 minute trip away from them. Instead the security guard blocked traffic for 20 minutes while dealing with me and the "no trailer" rule. Good for you mr. security guard. You got to be a rule man, and put me on the phone with a boss who said exactly the same thing. "No Trailers." You kept me from my kids and my evening. My time is worth more than you could imagine. And now it's spent here in frustration.

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