My wife and I called this company, in April 2013, and had a representative come to our house. Our desire was to have a sunroom built on our upstairs deck. Plans were discussed. There were some delays, by both sides, and it was some months before Smart Home Remodeling even talked to us regarding city permits for the project. They would take days or weeks to respond to calls I would make requesting status. I was told that the city of Oceanside was making unreasonable requirements. Smart Home Remodeling continued to drag their feet. I suggested that they have the city inspector meet me at our house so we could discuss the situation and they told me it probably would not happen. I hung on to hope and gave their employee, Brad, multiple opportunities to get this project going. He failed to respond to calls, and when he did he failed to show up for appointments. I made several calls to the company, reaching only the answering machine every time. On 2-13-2014 I called and, again, reached only the machine. I left a message detailing my dissatisfaction and requesting a refund of our $1000.00 deposit. Receiving no response, a week later I left another message on the same lines. No response. Now I am writing to BBB to address this issue. Before I began any discussions with this company, I checked them on BBB. They were listed with an A+ rating, Now they seem to not be listed at all. We hoped to be enjoying a new sunroom this spring. But Smart Home Remodeling has delayed if not shot down that desire.
Desired Settlement: Refund and written apology.
BBB's Final Determination: Business is out of business.
BBB say this company just went out of buiness, but somehow the old owner of Smart is now the new owner of Energy Builders a different company, so they will not have to cover any or all of Smarts bad debts;
Complaint: Installation of our $25,000 solar system was completed in April, 2012. The company failed to turn on the system. It wasn't until the State came to validate the installation in December 2012 that we were informed the system was not activated. The monitor that was installed for us to check on our electricity production did not function since we did not have WI FI in our area at the time (We were able to get WIFI in Dec., 2012). After our first bill came and there was no reduction in our electricity bill with SDG&E I went to SDG&E to ask how I can tell from the bill how much electricity we generated. The lady in the office said there is no place on the monthly bill that gives us that information and that we will have to wait until March 2013 when SDG&E will ""true up"" and we will get a bill for the year. Since the system wasn't turned on we were generating no electricity so the bill we got when we ""trued up"" was $1,865. Once the system was turned on our monthly bills were between $10 and $20 a month so we are asking Smart Solar (a division of Smart Home Remodeling) to pay $1756 assuming our monthly bills would have been around $20 a month had the system been on. I have asked the company to pay this amount. They have responded by saying they would pay us $300 and the manufacturer would pay $100. They also responded by asking for copies of our monthly bills from SDG&E which I sent to them over 2 months ago. The bottom line is that their technician failed to turn on the system and they seem to think we should have known that the system was not on. If we pay $25,000 we shouldn't have to ""know"".
Energy Builders Inc Reviews
My wife and I called this company, in April 2013, and had a representative come to our house. Our desire was to have a sunroom built on our upstairs deck. Plans were discussed. There were some delays, by both sides, and it was some months before Smart Home Remodeling even talked to us regarding city permits for the project. They would take days or weeks to respond to calls I would make requesting status. I was told that the city of Oceanside was making unreasonable requirements. Smart Home Remodeling continued to drag their feet. I suggested that they have the city inspector meet me at our house so we could discuss the situation and they told me it probably would not happen. I hung on to hope and gave their employee, Brad, multiple opportunities to get this project going. He failed to respond to calls, and when he did he failed to show up for appointments. I made several calls to the company, reaching only the answering machine every time. On 2-13-2014 I called and, again, reached only the machine. I left a message detailing my dissatisfaction and requesting a refund of our $1000.00 deposit. Receiving no response, a week later I left another message on the same lines. No response. Now I am writing to BBB to address this issue. Before I began any discussions with this company, I checked them on BBB. They were listed with an A+ rating, Now they seem to not be listed at all. We hoped to be enjoying a new sunroom this spring. But Smart Home Remodeling has delayed if not shot down that desire.
Desired Settlement: Refund and written apology.
BBB's Final Determination: Business is out of business.
BBB say this company just went out of buiness, but somehow the old owner of Smart is now the new owner of Energy Builders a different company, so they will not have to cover any or all of Smarts bad debts;
Complaint: Installation of our $25,000 solar system was completed in April, 2012. The company failed to turn on the system. It wasn't until the State came to validate the installation in December 2012 that we were informed the system was not activated. The monitor that was installed for us to check on our electricity production did not function since we did not have WI FI in our area at the time (We were able to get WIFI in Dec., 2012). After our first bill came and there was no reduction in our electricity bill with SDG&E I went to SDG&E to ask how I can tell from the bill how much electricity we generated. The lady in the office said there is no place on the monthly bill that gives us that information and that we will have to wait until March 2013 when SDG&E will ""true up"" and we will get a bill for the year. Since the system wasn't turned on we were generating no electricity so the bill we got when we ""trued up"" was $1,865. Once the system was turned on our monthly bills were between $10 and $20 a month so we are asking Smart Solar (a division of Smart Home Remodeling) to pay $1756 assuming our monthly bills would have been around $20 a month had the system been on. I have asked the company to pay this amount. They have responded by saying they would pay us $300 and the manufacturer would pay $100. They also responded by asking for copies of our monthly bills from SDG&E which I sent to them over 2 months ago. The bottom line is that their technician failed to turn on the system and they seem to think we should have known that the system was not on. If we pay $25,000 we shouldn't have to ""know"".