Enterprise Rent-A-Car


Country United States
State Missouri
City Saint Louis
Address 600 Corporate Park Dr
Phone 1.314.512.5000
Website www.enterprise.com

Enterprise Rent-A-Car Reviews

  • Jul 17, 2015

After an interminable delay in waiting to pick up vehicle, customer service rep took customers out of order, took personal phone calls during processing, walked away from transaction entirely and refused to retrieve car. Area manager stood by without reaction.

  • May 9, 2015

On May 6, 2015, I called into Enterprise Rental-A-Car to reserve a rental for March 07, 2015 because I was getting audio upgrades to my car. Therefore, I requested that someone be available to deliver the rental car at the audio shop at or before 9 am. I even gave the representative the shop’s name and location before the representative gave me my reservation# of 13vbl2.

I confirmed the request delivery by 9 am with the representative and she assured me someone would deliver the rental: on-time after I stressed my importance of having to leave from the audio shop towards my job. The representative agreed and assured me someone would be available to deliver the vehicle to me. You would figure this is all that a customer has to do with simply just arriving on-time to sign the rental agreement in acceptance of the rental vehicle. Well, it was a disaster.

Anyway, I physically arrived at 8:50 am at the at place of rental:

Enterprise Rent-A-Car

5818 COUNTY LINE PL

HIGHLANDS RANCH, CO 80126-3913

to confirm delivery of the rental to the audio shop in which its location was less than 5 minutes (one half a mile) from Enterprise Rent-A-Car. The representative, including the manager had no idea of who I was and that someone was supposed to deliver the rental to me at the audio repair shop. Instead, I was told they had all of their drivers out and about and they were the only ones in the office. Unsurprisingly, after speaking manager, I find out she was as incompetent as her employee.

Instead of trying to make things right, it was all about her and how I should wait as she quoted, “because we all have things to do” [shielding herself with laugher and sarcasm]. I mentioned my loyalty to Enterprise-renting international but my loyalty had no merit at this location. Instead, they promised to have someone over at the audio shop in 15 minutes after I told them I had to leave for work if they failed to show. I waited until 9:35 am calling once at 15 minutes past 9 am reaching the representative who told me someone was in route with the car. Again, I called once more at 30 minutes past 9 am to see if they had someone in route to deliver the rental. Instead, the representative lied and told me they were short staffed and did not have anyone to make the delivery.

As a result, I had to cancel my audio installation appointment and set it at a later time of the day. Therefore, I have no plans nor will allow my company, family, friends, and liaisons to rent from Enterprise Rent-A-Car. My word of advice is to either borrow a friends’ car on a promissory note, rent from Uxxxx, or better yet: Bxxxxx/Axxx. These companies have always treated myself and associates with the utmost respect unlike Enterprise Rent-A-Car. Later, around 12 pm, I was in route to pick up my Bxxxxx Rental, in which took less than 5 minutes to reserve online and 3 minutes upon arrival to pick up the rental. Simply, the representative greeted me while handing me my contract and took me to my car along with offering promotional upgrades on my next rental. In addition, the audio sales manager was kind enough to ride with me over to Bxxxxxx Rental to drive the Budget Rental back to the audio shop while I drove my vehicle: to be serviced - as a courtesy and to show good faith after being deceived by Enterprise.

I would STRONGLY SUGGEST Bxxxxx RENTAL ANY DAY OVER ENTERPRISE RENT-A-CAR. Good customer service within the Enterprise Rent-A-Car business is non-existent. It seems as if Enterprise employees are all out to make an easy paycheck instead of customer retention.

  • May 5, 2015

My parked car was hit by another vehicle so my insurance company required me to use Enterprise to rent a car while my personal vehicle was being fixed. All information was sent to Enterprise Rent A Car prior to my arrival but when I got there they requested more information. Much more information! I've rented from Enterprise before so I was surprised at what the clerk was asking for. The man at the counter wanted a utility bill. I asked him why since I provided my license. When I gave him a utility bill, after digging frantically in the car(because that's not something you just carry around) I gave it to him. He said loudly that my utility balance needed to be zero. What does my utility bill have to do with getting a car rental?! The last I checked this a rental car company not a loan office. So I asked to speak with someone else. A female approached the counter and asked to see my paycheck stub and wanting my bank account number. I was enraged and appauled! I didn't give them anything they requested and left! They were trying to steal my identity! I look on the Enterprise website and no of the information they requested is listed on their website! Like I said, I rented from the company before! Don't go there! They are trying to steal consumer's personal information! I'll be calling my insurance company tomorrow and choosing another rental cat company! They are flim flam and scan artists! I'm so upset but thankful I was smart to not give the info away.

  • Mar 25, 2015

I rented a white 2014 Kia Optima from the Feasterville, PA Enterprise Rent-A-Car branch between 10/13/2014 and 10/24/2014 as my vehicle was having work done at my body shop. Upon returning the vehicle, a small scratch on the bottom of the front bumper was noticed with smudges of white material covering it. The damage to the bumper itself was small enough that it passed Enterprises's "half dollar" criteria for no repair necessary, however I was told that the white material smudged on the bumper caused the damage to be classified as a home repair which results in a mandatory body shop repair on Enterprise's end. This is the first instance where it became immediately clear how little the employees and company as a whole care about customers. The staff accused me of allegedly using 'white-out' to try to cover damage to the bumper that I purposefully caused. When I explained that this damge came from a pothole near my driveway, and the white material in question was road paint that scraped on to the bumper I was ignored and treated VERY rudely. The fact that one would even think to accuse a customer of haphazardly smudging white-out, an ink-erasing stationery material, on a car is absurd. I was told that the damage would most likely be under $100 and that the branch location would be able to split the cost of the repair with me. I informed the agent and his manager that under no circumstances should he charge my credit card on file before providing me with a body shop estimate. This estimate, which I requested twice more on separate occasions via telephone, was not provided until long after my card was charged for $466! I have pictures of the damage in question that illustrate that this price is extremely inflated. On top of all of this, I did not want my card charged as I am a VISA cardholder, and VISA would have covered the entirety of my costs had I been able to contact in time.

After being forced into paying these charges, I received a second message from Enterprise stating that I owed an additional $124.10 due to loss-of-use charges and "administrative fees". Once again, had I been afforded the opportunity to contact VISA these charges also would have been taken care of, but the utterly unprofessional employees obviously could not care less about customer satisfaction or general business courtesy. My attorney has instructed me to not pay any of these charges before obtaining a fleet log book for the time in question (October 2014) and a damage and work history of previous rentals for this vehicle. The above text was a paraphrased message that I had sent to Enterprise in January 2015. Still, their customer care team did little to remedy the situation so I filed a dispute with VISA over the false charges. I was refunded the $466 mentioned above and stopped hearing from the damage recovery unit... all was well. Fastforward to March, and now I am being threatened with collections if I don't pay the $124 administrative fees in addition to the $466 repair fee that has already been deemed invalid. I can't get in touch with the area manager, and the corporate customer care deflects email messages with generic responses.

  • Mar 23, 2015

Customer rented vehicle from Dulles International Airport location on 03/19/2015 around 12:20AM right before they closed. Dulles location did not have the reserved vehicle (a minivan) and instead provided a small SUV. The agent who rented the car had to get in another vehicle to open the gates so that customer can get out so that the branch could close shop at 12:30am. No walk through was ever done. No contract was given to customer.

Vehicle was used for the next several days and dropped off at their Dulles International Airport location around 10:30am on 03/22/2015. The employee on duty (Steve Rogus) in charge of receiving vehicles was not inside the returns area. Once the customer got out of the vehicle the first comment the agent made was "I keep telling my boss to make that stop sign bigger" eluding to the fact that the vehicle was stopped past the stop sign. After receiving a piece of the customer's mind, the agent claimed that the customer damaged roof of vehicle (3 pin sized dents on a dark blue vehicle). The customer has taken pictures and videos of the claimed damage since they were not created while under customer's use. The customer demanded a copy of the contract, which was not available. The customer demanded copies of previous contracts for the vehicle to see if this damage was ever reported before. Agent could not produce them. The customer further discovered that the SR charged the customer $500 instead of $219. The charge was promptly refunded. The customer and his company of over 3000 employees have used Enterprise many times before and has never had such bad service. Any further business with Enterprise will be ceased and this damage claim will be fought to the full extend of the law. I strongly believe that due to financial reasons this branch of Enterprise is resorting to fraud.

  • Feb 23, 2015

No respect for customers,make me sign the contract with out explain how much the will change me and why ,trying to cheat want me pay extra from something I didn't do ,they were very mean to me

In 2/6/2015 the body shop contact with enterprise rant car and request a min van for me at 2/9/2015 at 8:00am at the body shop , I went there in that day at 8 to leave my car and pick up the min van but the enterprise man he was not there after 25 minutes he came with small car and he asked me to go to the enterprise office we drove 15 minutes there after that in the office they make me wait 15 minutes more the man in office he brought me to pick up a min van with out explain to me how much extra money I have to pay and for what he makes me singe the contract and go , that min van was so bad after I drove it next day I went to another enterprise close to me and I ask them to change it for me but the asked me to wait I and they will call me later to give me anther one this office in Schiller park but they didn't call I called them next day they answer me the same ,after that somebody called me from enterprise tell me I have to pay around 40$ extra a day I called my insurance make complain the answer me back my policy is 30$ a day and I have to pay around 22$ a day extra I was complain about rant car company because the deal will them ,in 2/13 /2015 the man in body shop call me my car is ready I want there at 5:00 pm drop the rant min van in body shop and pick up my car I give it the key to the body shop man in 2/14/2015 somebody from enterprise called me 9:00 am he sad there is damages in min van and I have to pay for that I sad I didn't have any damages in van nothing happened with me when I was driving this van but he answered me with not nice way I have to pay I sad I'm coming there to see ,I want there the van was not there when I asked them where the min van the ask me to wait after 20 minutes they bring the van the antenna broke and something on hod that not damage the gay there sad they will charge me for that I called the police to make report police came but they took the min van before the police man sad we can't make a report.

The enterprise charge my cred card 185.38 $. At 2/19/2015 and they send me a letter with claim number they want me to send them my claim information I did not make claim and I do not want

  • Feb 20, 2015

I had a company rental with enterprise that was arranged through insurance and pre-authorized for payment. I reluctantly provided a personal debit / credit card to the Branch Manager Kurt Stephens who assured me it would not be charged and that it would only be kept on file. I looked the guy in the eye and said, "YOU [Enterprise] ARE NOT AUTHORIZED TO CHARGE ANYTHING ON THIS CARD. I'M TRUSTING YOU". Over a series of days, my bank statement reflected at least four (4) different unauthorized and/or fraudulent charges from Enterprise that they have still not refunded two (2) months later. The Branch Manager even admits that he charged my card without authorization (link to telephone conversation below). On top of that, the charges were supposedly intended as a security deposit that only placed a hold and removed / returned when the vehicle comes back. Never returned. Enterprise Rent-A-Car d/b/a Enterprise Holdings aka Alamo are crooks. Stay clear! If you don't believe me, hear it for yourself! The regional manager, Shawn Hurley is no better and only made excuses for the fraudulent activities of the Enterprise Branch and employees. Enterprise unauthorized charges and use of customer credit debit card conversation evidence:

  • Feb 20, 2015

I recently rented Mini-Van from Enterprise Rental Car in Prospect Park, Pennsylvania on Monday February 16, 2015. The manager, Melanie completed a walk around of the vehicle and stated she did not observe any damage. I also walked around the vehicle and did not observe any damage.

We returned the vehicle on Thursday, February 19, 2015 and a different employee checked the vehicle in and noticed what he described as "scratches" on the roof. Melanie went outside and looked and stated she observed the same. Melanie then confronted us and I stated we did nothing to the vehicle as the vehicle was parked in my driveway from 2/16-2/18 and not driven until 2/18-2/19.

It did snow about 3-5 inches 2/16 - 2/17 but I did not clear the snow as we were not using the car. The snow either meted or was blown off by the wind while parked in my driveway. The roof was clear except for a coating of powder snow that was removed as the car as it was driven on 2/18. The manager assumed the snow froze and when it blew off damaged the car. She indicted in her report that I stated this is how the damage occurred, which is incorrect.

When the manager checked the roof prior to renting the vehicle she "glanced" over the roof, in seconds. When the other employee checked the car in he completed a much thorough inspection and took longer to look over the vehicle. When you look at the roof of the car you have to look on an angle and move your head to see these marks, and almost posotion your head sideways and even with the roof, which are difficult to see. These marks that are documented as "scratches" in the managers report are more like "scuff" marks.

I used my nail and finger to determine how deep they are and the marks do not appear to be deep and appear that they can be "buffed" out. Also the marks run side to side and not front to back which would indicate they could not be caused by frozen material being blown from the vehicle. I don't appreciate being told i am going to be financially responsible for damage i did not due, especially without due process.

If I caused the damage I would have no problem admitting that, the fact that we did not cause this damage is disheartening and just not right. I have researched this online and have found hundreds of complaints with Enterprise claiming damage was done to their vehicles and consumers claiming they are not at fault. Something needs to be done!

  • Feb 16, 2015

I rented mini van from enterprise in las vegas for our vacation during christmas break. Five days into our week long rental it was brought to my attention by a family member that this vehicle was leaking oil. After investigating the oil spots in the driveway where I have been parking it was obvious that the van had been leaking from day one of my possession. Returned the van and let the attendant know about the oil leak.

About 5 days later I got a call from Enterprise. This individual was not very informed asking me if I knew why the car was sent to the shop. He told me was there was damage to the underside of the vehicle and that there would be an investigation and they would be making a claim against me for the damages. Damages which I did not do. I was never contacted by an investigator and have just received an invoice for $3840.00.

Guess I need to start checking the underside of the vehicle before I drive off the lot from now on. Better yet I will never rent from Enterprise again.

  • Jan 20, 2015

I rented a car from Enterprise while my car was being repaired. Turned the first car in for a smaller (cheaper) model when it became available. No walk around was done on this second rental.

As soon as I got home I realized there was damage. I called Enterprise, explained the damage, and was told I would not be held responsible and that the damage had already been noted. (I have call logs.)

When I turned the car in the damage was noticed in the return inspection. I explained that I had called and that the girl I had spoken to had assured me that the damage was previously recorded. The person in charge said they would not be billing me for it, even though the damage was not previously recorded as I had been told, and that they would file it with their insurance company.

Just received a bill for $1300 with a letter that states that their "review indicates that you are responsible for the damages to our vehicle".

  • Jan 15, 2015

In September 2014, I rented a van from Enterprise in Knightdale, NC to take a trip to Maryland for my cousin's funeral. I returned the van after hours and dropped the keys in the night deposit box. The next day, an Enterprise representative called and stated that all looked good and would charge my credit card for the amount quoted for the rental. I was shocked and horrified when I received a letter in October 2014 from the Damage Recovery Unit stating that I was responsible for damage to the van in the amount of $1006.68. I also received another letter in November with pictures of the damage to the van.

I contacted the adjuster and told him that I would have reported damage had I damaged the vehicle and asked why the representative did not tell me of damage when she contacted me so that I could inspect the damage to the van. I told him that I was not responsible and asked for an investigation.

Several weeks later, the branch manager called me from Knightdale saying that she did not understand who filed the claim because I had the proper coverage even if their had been damage. She stated the person who filed the claim was in Charlotte, NC and said that I had come in and done a vehicle swap. This person fabricated the entire story in an attempt to scam me or my insurance company out of money. Charlotte, NC is about 3 and 1/2 hours from Knightdale, NC. Someone in this company is benefitting from scamming unsuspecting customers. Be careful when renting with Enterprise. It's not worth the pain and suffering. I'm considering filing a lawsuit in small claims court.

  • Nov 22, 2014

On the second week of October, after my Rv broke down, we rented a car from Enterprise Rent a car in Independance Missouri. I did a walk around in the car a did not see any damage. We continued on our trip to Denver. On ou17:18:50r way back, we dropped off the car and the agent opened the door stood on the threshold with her head at an angle, and spotted two dings. She then went to the front of the car, put her head even with the hood and spotted one more ding. She blamed it on Hail damage and since I was responsible I would have to pay for the damage. It did not rain the whole time we were in Denver. On our return we encountered light rain, no hail. Unfortunately, I can't prove prior damage. Be warned, Enterprise will stick it to you if you do not go over your rental with a fine tooth comb when you pick it up. I have been a customer of them for years. I will NEVER rent from them again.

  • Nov 10, 2014

On 9/25/2014 I rented a white Chevy truck from the Fullerton Enterprise location. My truck had a warranty issue and the McCoy Mills ford dealer across the street need my truck for the day to make the repairs. The rental was included and paid for by Ford per the extended warranty agreement.

I thought it was convenient that the car rental office was just across the street. I made my way over to Enterprise and gave them my voucher that Ford gave me for the rental car. I need a truck for work so I had to upgrade. It did cost me double but it didn’t matter, I needed a truck. As I was filling out the paper work and signing the documents the optional insurance was never brought up by the employee. Looking back now I should have said something but at the time I wasn’t thinking about it and also I dont feel it my responsibility to bring it up.

After the paper work was filled out the employee walked me out to show me to my rental truck. We approached the truck I noticed a big scratch in the front bumper. The truck was brand new and I felt I little uneasy about the scratch. The employees said not to worry that they only care about "sheet metal damage". The truck was backed up against a brick in the parking spot. The employee walked around the car as I watched him. I felt at the time that there wasn’t a need for me to walk around the truck as I figured that I was doing business with a reputable company. I glanced at the left side of the truck and watch the employee walk both sides. He pulled the truck out for me, i jumped in and I was on my way.

When I got home which it only 1.1 miles away, I backed the truck up in my driveway and opened the garage. I got out walk toward the back entering my garage and that’s when I noticed the ding in the bumper. It was small about one inch by two inches. It looked like some back into a pole real slowly. At that point I thought to myself, great I know I am going to get blamed for that. I should have walked the truck and not trusted the Enterprise employee.

The next day I went back to return the truck. I pulled in the drop of spot when in the office and notified them I was dropping the truck off. A different employee helped me and we both walked out to do a vehicle inspection. He walks around the truck and we had some small talk. He said the truck looks good, lets go get the receipt. We both turned around and walked toward the office. He openned the door for me and I entered. As I walked in to the office he held the door open for me and looked back at the truck one last time. Thats when he saw the ding in the bumper. He said wait, hold on. He walked over to the truck and said what this, that wasn’t there on the checkout invoice. I said I knew that this was going to happen when I saw the ding yesterday. I explained to him that when I got home yesterday that the ding was on the bumper already and I didn’t do it. The emplyee went back into the office and got the other employee that was helping the previous day. The three of use walk out with the other employees, he took a look and said that the ding was not there when He check the Truck out to me yesterday. I asked him how can you say that when the truck was backed up agianst a wall?

After going back and forth, them continually accusing me, making me fell like I’m a liar, and not treating me like a paying customer. The employee who helped me the day before told me that I refused the extra vehicle insurance that in fact was never offered to me. The two of them ganging up on me and raising their voices which I do not appreciate. After this went on for about 10minutes it was evident that we had a sail mate. I walked out of the office.

When I returned home I picked up the phone and called the corporate office. I talked with Donna and she was nice. I told her what happened and she said she would contact the district manager and have them call me. Well this was over a month ago and still no call. I got the damage estimate in the mail and the amount I am being charged is $653.22. I called my insurance, State Farm and they are what they say in the commercials a good neighbor. They told me to not worry about it. That the amount is so low that it will not affect my policy. The fact still bothers me that I didn’t not cause the damage so why should my insurance have to pay for it.

In the end its not costing me anything, my insurance is going to pick it up and take care of. I guess what gets me is just the lack of incompetence displayed by Enterprise Car Rental employees and that you can be accused of damage that you never caused. I will never ever do any business with that company ever again. My family also owns a local restaurant here and town and I will be doing my best to get the word out on how Enterprise does business.

  • Nov 10, 2014

I recently had to rent a car because I had to put my car in the shop. I'm insured through Progressive so through them, I went with Enterprise, because I would get a discounted rate.

From the get go Enterprise tried selling me the extra insurance, which I believe was $16.99 a day on top of rental. I kindly turned the agent down as I assured him that the car would be parked and wouldn't be used that much. So after we shook hands and we went about our merry ways.

So today, my car is ready for pick up and so I drive to the nearest Enterprise to drop off the car. The girl goes outside with a clipboard and I'm assuming looks over the car. Here's where the fun starts. She comes back in saying that there was a dent or some sort of crease on the hood of the car. I told her that the damage had to be made prior to me renting the car, because and here's the kicker guys (1) I parked the car in a garaged parking the whole time I rented it. (2) My receipt said I only drove the car 58 miles, half of which was from the drive from home to the Enterprise location, basically I barely drove the car. (3) I reverse park into the parking stall where I live, so I would understand if there was a ding on the back of the car not the hood.

Even after me stating my case to the woman btw she's the assistant manager for my location. She says that she would need to collect $500. Like no arguing, no back and forth, simply she wants $500. I told her that I wasn't paying that amount, she then counters at $100, again I told her no. She then says that instead of giving me back my deposit, that she would collect that, because according to her, no papers or claims can be filed until some sort of monetary value is collected. At this point I'm furious because I feel attacked and harrassed, being blamed for someone else's doing, feeling as if though Enterprise overlooked the damage before they gave me that car, then magically finds this damage to point some blame and collect some money from someone.

Ugh so irritated with them at this point. I will be contacting my Progressive agent tomorrow to hopefully shed some light on this situation.

All in all, I hope this helps someone out there before they think Enterprise is the right rental company for them. This is my first and last time working with Enterprise. It's sad to see how companies are so money hungry that they are willing to lose customer satisfaction in the process.

  • Nov 3, 2014

OK. So I rented a car through this enterprise rent a car in the middle of June 2014 after a wreck that I had. My insurance paid for it for a few weeks and then I had to pay. I had to run $1.00 on my debit card for a deposit. When my insurance stopped paying they started deducting out of my bank account for the rental which I was fine with since I still had the car and using it. I have no problem paying for what I owe. Then instead of being charged daily they would charge me for a bunch of days and take money out of my account whenever they wanted without calling and asking and for whatever amount. One day they charged $200 next day $100 and then the following week another $200. That was $500 in a week I was charged and they never called and told me they were doing this. Then a few weeks later a smart a** employee buy the name JD calls me on oct 29 2014 and leaves a message that I have a balance of $80.21 on my account and I look at my bank account and he took $200 out of my account. On oct 31 2014. He calls me and leaves me a smart a** message saying I have a balance of $153.00 on my account and I need to bring the car back that night because they could not charge my debit card because it was cancelled by the bank due to suspiscious activity. Really???? How do I have an $80.21 balance you charge $200 and 2 days later I owe $153.00. That makes absolutely no science to me and they are going to get loss prevention involved. I'm so mad.

I've rented this car for 4 months now and they have been able to charge whatever they want whenever they want. They don't value me as a customer. They are a scam for more money and they are so rude. I will never use this company again and will continue to warn customers about the way they treat good customers. Minot one for writing complaints but they are ridiculous.

  • Nov 3, 2014

As I go to rent a vehicle from Enterprise, the next morning I see that the tire indicator light has come on. Being that we have had a drastic weather change (75deg F to 52deg F) I figured that the temp was the cause of the indicator light since I could not confirm from a visual inspection of the tire that the air pressure was too low. I have an air compressor readily avaliable and it took 5 secs to inflate the tire to its proper pressure. 5 days go by until the light comes on again. That is when i then contact Enterprise about the problem and bring the car in. The employee (Ty) insured me that it was not a problem, they would repair the tire and put me in a new vehicle. A week passes and i recive a call from Enterprise. They then tell me that i am responsible for the cost of the tire ($125) because they could not repair it. I explanied what happened and the Enterprise manger Jack, then became rude and dissrespectful to me over the phone, I tell him we would have to talk personally. When I went to the location he was not in at the time. I wait untill the upcoming monday to discuss the situation again not before checking out my credit card statement and discovering that Enterprise STOLE $100 from my credit company. Nothing at all was discussed about the deduction of my account, the managment was RUDE and then took it upon themselves to charge me as they felt necessary. Why $100 and not the $125 was that a sorry we were assholes discount? I am not sure, but I do know that they have no documentation showing the tire was properly inspected before the car was given to the next renter the same day. Bottom line: Enterprise does not want anyrepair cost, customers fault or not, to come out of their pocket so they will find any excuse and agrue with their customers in a demeaning manner to avoid loosing money no matter the amout! Please, if you are a hard working common man/woman avoid enterprise at all cost, they have many rental car companies with compettitive prices and excellent customer service. Its time we stop conforming to the big corporations that have a demonic thirst for money!

  • Oct 30, 2014

I returned the rental and the new kid checks out the car then says that I dented the door and bottom of car and that I had to give them a check for 1,000.00. He speaks to "Josh" the day manager at the location and Josh insists that I have to pay. I wrote the check, then called an attorney and my insurance agent. Both told me to cancel the check, then ask for a report of previous history on the car. I got in touch with Enterprise Corporate office via email and someone local called me back. He checked into the matter and said they pulled the history on the car and it had been wrecked previously. Excuse me but the boys at Enterprise in Hoover KNEW that this car had been wrecked and were "scamming" me. Also, I paid 36.00 to stop payment on the check. RIP-OFF's at the Hoover, AL location. Renters BEWARE!!

  • Oct 14, 2014

So many complaints for Enterprise Rent a Car. Mine is very similar. I had a rental car for the better part of a month, black and compact. I live in PA, the rental car and my car being repaired was in Maryland. My dad agreed to drive the car to MD and retrieve mine as he was off of work. He was instructed by Enterprise to drop the car off at the body shop, they did that all the time. He did, without issue as the car was not damaged. The next day the PA branch called me and said there is a big scratch on the car, and the company would be calling me for a statement. They did, and I did my research online and found that fraudulent claims are common practice with Enterprise. Eventually they sent me stock photos, 1 by 2 inches and black and white of a black car. Impossible to link to the car and pathetic attempt at extortion. I had cancelled my credit card because they are clearly looking for a black check to charge fraudulent damages to. Collections letter has just come. Such a shady company and I feel awful for everyone who has been impacted. A girl called me from a blocked number a few weeks ago to argue about this rental claim and got super defensive when I brought up their negative online presence and basically hung up on me saying we'd be going to collections. I am sure they are taking advantage of the situation and think it is criminal.

  • Sep 26, 2014

I was told that starting in the month of October, 2014, the Optional Roadside Assistance Plan will no longer be an option - but a condition of all vehicle rentals.

On September 25, 2014, while at Enterprise Rent-A-Car Company, I was informed that beginning in October, 2014, that Enterprise Rent-A-Car Company of Los Angeles, LLC, corporate office is imposing all rental customers to purchase the Optional Roadside Assistance Plan as a condition to renting a car.

California Section Code -1938 clearly states: "(K)

(1) A rental car company shall not require purchase of a damage waiver, optional insurance, or another optional good or services.

(2) A rental company shall not engage in any unfair deciptive, or coercive conduct to induce a renter to purchase the damage waiver, optional insurance, or any optional good or service, including conduct such as, but not limited to, refusing to honor the renter's reservation, limiting the availability of vehicles, requiring a deposit, or debiting or blocking the renter's credit card for a sum equivalent to a deposit if the renter declines to purchase the damage waiver, optional insurance, or another optional good or service." And, although this has yet to happen; customers are being warned of this Roadside Assistance Plan as no longer an option but induced as a condition to renting a car.

Sincerely,

Cherish

Lompoc, CA

  • Sep 26, 2014

I was in an accident and the other driver was 100% at fault so his insurance company reserved a rental car for me while my vehicle was being repaired. When I arrived at Enterprise I told them I had never been in an accident before and I had never rented a vehicle. They knew that the insurance company was paying for the rental and being an insurance company, everything would be covered.

I was shown a few cars and when I selected a vehicle (with them trying to get me to upgrade, of course since it costs more money) the representative showed me the paper work which clearly said "bill to and he had me sign a few boxes.

After turning the car in I found out that the boxes I initialed were for damage waivers and road side assistance that I did not need. They withdrew $600 from my bank account because these boxes had been initialed and I had the car for 24 days. No one had disclosed that the fee would be my responsibility and I thought that I was signing an authorization to bill the insurance company since again it clearly stated "bill to . The representative knew that an insurance company was covering the car and still pushed me in to intialing something he clearly knew I didn't need but decided to take advantage of someone who was stressed and upset from an accident and had never rented before. There was on explination just "sign at the x" The x stated that the renter would pay for the cost- I was not the renter, the insurance company was.

ALso through all of this I kept seeing holds on my bank account for different amounts from Enterprise and no one could tell me exactly what they were for only that "they will disappear."I called the local office several times and once someone rudely cut me off when I was speaking.

I am out $600 because I was deceived by a salesman trying to make money.

I called Enterprise's corporate office and spoke with someone who said he would get back to me and as anticipated, he did not. Horrible customer service. I want my money back for the sleazy sales tactics but no one will address this concern.

  • Sep 15, 2014

I booked a car rental with a baby seat and they promised to pick me up from my place to their office. When no one showed up, I called and they sent a car. When I reached their office, they told me that the booking was made from another office and this office does not offer baby seats. They even refused to give me a ride to the right office and asked me to take the metro. They misguided me the way to the other office too. I tried getting to the other office but failed as they misguided the address. By then it was too late and the purpose for which I wanted to rent the car would not have been fulfilled.

This was with reference to booking number 8fs8xn.

  • Sep 11, 2014

Booked a week rental online for $119.79 + taxes & surcharges on 9/3/14. Airport rentals were as low as $70 but chose Enterprise's off airport location because of better than average online reviews. Picking up was excellent, no lines and Vincent's customer service was engaging and efficient. When asked if i wanted optional insurance coverage I declined stating I already had excellent coverage thru my insurer Allstate for which Enterprise was a preferred vendor. So, signed and Xed as directed by Vincent. Returning car today 9/10/14 noticed an additional charge of $118.93 which agent Darren said was for insurance coverage which I had accepted with one of the Xs. Explained that Vincent had been specifically instructed that said coverage was declined and had made a "mistake" including it in the contract. Darren agreed to refund the charge subject to supervisor approval. Checking my credit card activity tonight noticed that no refund was issued and an additional $310 charge from Enterprise was listed. OK, now I have to play games with management to correct the charges and possibly research the possibility of filing a CRIMINAL FRAUD complaint.

  • Aug 26, 2014

I rented a car from Enterprise and was pulled over for the registration being 3 months expired. The car was impounded & my husband and I were both taken to jail. Once I got out of jail I went to Enterprise and they made me pay the impound fee or they weren't gonna let me get my personnal belongings out of the rental.

  • Aug 19, 2014

Horrible experience at Enterprise Car Rental on Monday, August 18th. The employees, managers, and corporate office are unable to resolve a legitimate customer dispute. I had a reservation at 8am and was picked up at 10am to take the vehicle. Anton set everything up in the computer and we were in the process of doing a vehicle inspection, when the manager Mark told us that we could not rent that car. Mark had a customer that he was trying to impress, so he gave his customer my vehicle at 10am when I had already reserved the vehicle at 8am. Anton then lies about canceling a credit card hold, so the bottomline is that I was unable to rent a vehicle from Enterprise that day because of the horrible employees, mangaers, and corporate office.

  • Aug 18, 2014

I recently had occasion to rent a small Fiat van from this company. I had just sold a car and needed van purely for a couple of fishing trips and to visit a garage to purchase a new car.

I bought a car in Scunthorpe 60 miles from Bradford.

Enterprise will for an additional fee of twenty pounds allow you to return car to another depot.

I decided to avail myself of this service and phoned the Bradford branch to advise them.

I was then quoted a forty five pound charge. I of cause mentioned the day before quote of twenty pounds. The operative immediately backed down and agreed the twenty pounds. { Obviously get what you can!!! }.

I returned the van to the Scunthorpe branch. On inspection the operative advised me that there was damage to the roof. I am elderly and disabled and required assistance to look as the roof which cannot be seen from ground level.

I stressed that this damage which comprised of a small dent approx nine inches long with no paint breakage had not been caused by me.

I also commented that on my originally inspecting the van, surely a duty of care was advise the roof be inspected, and assistance offered if required. Of cause no mention of the roof on original inspection was made.

At 6.15 that day I received a call from the Bradford manager holding me responsible for the damage!!! And proceeded to extract six hundred and ninety pounds from my account, plus keeping my original deposit.

I returned to Scunthorpe the following morning {60 miles} to take photographs of the roof. The original operative was helpful in providing assistance. Perhaps rather naively he commented that this happens all the time!!!

and mentioned two vehicles returned from Grimsby where employees had missed damage to the vehicles.

On the following Monday I hand delivered a letter to the Bradford branch. This requestd the manager phone me with a view to perusing the photo's I had taken. I was advised he would be in on Tuesday and would contact me.

Thursday afternoon arrived with no call!!! I then visited another local branch to obtain the regional directors name, address and tel.no. The young lady I spoke to was reluctant to impart this information without details. I explained my complaint. She felt that if I spoke with the area manager, this would resolve my concerns. I advised I did not want to do this as the Bradord manager and he, were probably friends. She stressed the area manager was extremely professional and almost pleaded with me to contact him.

The next day I left a message and the area manager later phoned me. I asked if he was aware of my complaint? He replied that my letter had been faxed to him. He commented that the manager was not ignoring me but was still away. Ithen asked why I had not received a courtesy call to advise me. I again stressed that the roof damage had not occured whilst the I had the van and commented that no offer to inspect the roof had been made. His reply was to liken my not inspecting the roof to not inspecting the windscreen!!!!! This comment immediately made me awarw of the intelligence level I was dealing with. Of cause he said he would investigate. I already knew the outcome of this!!!. A week later I was phoned by the Bradford manager advising that they had investigated and still held me responsible. I then wrote to the area manager and advised that a phone call to attempt to end this matter was unprofessional and that I required details of their supposed investigation in writing. I still await a reply. Yesterday I received their account. the repair cost amounting to Seven hundred and ninety pounds and 45 pence. I believe this figure to be highly inflated and intend to visit with the photographs taken several body shops to obtain quotes. I have now instructed my solicitors to commence court proceedings to recover my losses. In closing I have spent some time on the net and have discovered that a large number of hires have had the same experience as me. The company founder must be spinning in his grave!!!

  • Aug 4, 2014

ENTERPRISE Rent a Car Deceitful Practices. ENTERPRISE RIPPED ME OFF for $358.03 As follows is an account of my experience with Enterprise Rent A Car. I was leaving my house to go to work on March 30th, 2014, when I went to my car, I found my car sitting on four concrete blocks and all four wheels were gone. I called my job ( I could not go to work ), called the Police and my Insurance Company, GEICO, and made the reports. Since I had a car rental option with GEICO, they referred me to Enterprise Rent a Car, made a car reservation for me and gave me a confirmation number. Enterprise was closed on Sunday. The following day, Monday a friend drove me to the Enterprise Office at 12037 SW 117th Avenue, Miami, Florida. I had to go to work and needed a vehicle. Without a car I could lose my job, for missing work. If you are victim of a crime, have an accident or any mishaps, it is normal to be in a state of shock, and have a feeling of loss and despair. I was very worried and concerned with showing to work and not be dismissed for bad attendance. The last thing you need is to have a company take advantage of you by deceiving and misleading you. But that is exactly what these people at Enterprise seem to be trained for. Take advantage of you when you are down and out. The Enterprise agent, Omar, told me that I had to sign the documents and initial on the spaces he circled. That the maximum amount I would be charged for this waiver was $121.67 which included a REFUNDABLE DEPOSIT of $50.00. So I would be paying only $71.67. My friend was present and witnessed the whole event. So I signed and initialed the papers trusting his explanation of the charges. Later in the month, on the 18th of April, 2014, I went to return the car, and was not told the amount due they intended to bill me. When I dropped off the car I was not required to sign any documents in agreement of these charges. According with Omar I already preauthorized them to charge me anything they wanted ( standard procedure ) and they DID. We need laws passed to forbid Rental Car companies from holding our credit cards hostage. Before we left I asked Omar for a copy of the bill detailing what they were charging me for and he refused to give me a copy. Until today, August 3rd, 2014, I was not aware of what the extras I was being billed for. Today, continuing to dispute those charges with my credit card company, they sent me a copy of the bill Omar refused to give me. By Law, in the State of Florida, all merchants are obligated to provide you a receipt for goods and/or services rendered. We only found out about the final amount when it appeared on my Credit Card Statement. Enterprise’s business model is to sell you insurance you don’t need. Today I am still engaged on this billing dispute and I contend that these charges were misrepresented and fraudulent. Enterprise and their agents are very forceful and aggressive trying to impose their insurance on you. There are lots of complaints against Enterprise Rent a Car if you care to Google it. Enterprise is a dishonest company with shameful business practices. It is best that you stay away from them. Just because your insurance company recommends them to you, DO NOT do business with them. As for my insurance company, GEICO, I am shocked, after reading so many complaints on Enterprise, that they are still doing business with them. I wonder why GEICO would be doing business with a company so unscrupulous, amoral and unethical. BEWARE! Several interesting sites here. You can Google “Enterprise Rent a Car complaints” or go to these links. consumerist.com/2007/03/13/9-confessions-from-a-former-enterprise-rental-salesman/dallasnews.com/investigations/watchdog/20130613-the-watchdog-nurse-challenges-car-rental-company-on-1000-bill.ece http://robertsiciliano.com/blog/2010/11/17/is-enterprise-rent-a-car-insurance-a-scam/ youtube.com/watch?v=Qu1axA-dqhc google.com/?gws_rd=ssl#q=Enterprise+Insurance+Ripoff mythreecents.com/reviews/enterprise

  • Jul 31, 2014

We, myself, my wife and sister-in-law were rammed from behind while stopped at a red light. The man who hit us admitted to the officer taking the report that he had looked up a hill at oncoming traffic and by the time he looked forward again it was too late to stop.

We gave a full report to Enterprise upon returning the rented Chrysler 200 vehicle. They required a $250 deductible to be paid on the spot, which we informed our insurance company of at the same time. Our insurance company agreed we had no responsiblity in this matter and the $250 would be reimbursed to us and they would act on our behalf.

This accident was on 1/12/2014. On Monday 1/27/2014 we received a letter from Enterprise Rent a Car-Damage Recovery Unit-wanting us to pay all damages of $3364.34. --"If you prefer you may also pay the amount due using a debit card, credit card or directly from your bank account".

I spoke to everyone possible in Enterprise and the Recovery Unit being transferred from one person to another with absolutely no results. Frustrated I told them I would see them in court if necessary and would not pay one penny for an accident I had no fault in and had no way to avoid. We conferred with our insurance agent confirming a "no fault" on our part.

Here it is July 29, 2014 and we have not heard one word from Enterprise concerning the $250 deductible which our insurance company has been trying to recover for us. Obviously I will never have anything to do with Enterprise Rent a Car again.

  • Jul 31, 2014

To pay off the balance on my account, I mailed a personl check to the main office of Enterprise Rent A Car in Marietta GA. I dated the check for March 31, 2014 and put it in the mail at the Post Office on my way to work the very next day, April 1, 2014.

Enterprise held onto the check for over 6 weeks before sending it to my bank for reimbursement. IN the meantime, they contacted a collection agency to collect a payment I had already made 6 weeks prior! The letter from the collection agancy, Receivable Mangement Group, Inc. 2901 University Ave. #29, Columbus GA 31907 (800) 218-1764, was dated May 14, 2014, the same day Enterprise returned the check to my bank!

If this goes on my credit report, I'm pressing charges!

Catherine T. N

  • Jul 30, 2014

We recently rented a car after an accident. When we picked up the car we looked it over, she wrote down some scratched, dents etc but when we pointed out some small marks she said if its smaller than a dime size dont worry about it. Four days later we returned the car, the attendent called us over to show us a mark he had found. We had to get on our knees tp see the incredibly small dent that was no more than dime size and very shallow. The damage was so small that it could have very easily been missed the first run through, it was barely visible even with someone pointing it out. They filled a claim stating that we had damaged the car . We called to file a formal dispute the first person we talked to said that the damage had already been fixed ( a lie) and it would be $750. We asked to see proof that this damage was never reported before, they refused. After about two weeks we called again and spoke to someone else that said after investigation that we were liable and sent us a bill for $1000.

We did not commit this microscopic damage and now we are expected to pay $1000 dollars. Its unbelievable to me that they can charge their customers for damage they did not commit. They are crooks and something needs ot be done about it.

  • Jul 28, 2014

After the return of my rental I was later informed of damages to the driver side door. I had returned the vehicle without any damage. Upon my demand to furnish proof of the damges. A picture dated 1 month after the return of the vehicle had been sent to the me. I also requested a copy of my rental agreement with vehicle information. The vehicle had continued use after the alleged damages and repaired after several other customers had rented the vehicle over a month after the incident. This is not the first time eneterprise of motor city drive has tried to defraud me. They tried to hold be liable for damages to a 2014 Ford F-150 tail light after their vehicle left me stranded due to faulty brakes and a transmission problem. The dispatch was timely in resolving a solution and later provided a safer vehicle that did not possess problems. They later dropped their claim against me for the F-150 as they had no proof of the indicident and other parties such as the tow truck, could have caused the damages.

This used to be a great branch to rent from, however ever since new management has taken over they are primarly concerned with bottom line profits rather than customer service. Due to the fact that rental demand was high it is my opinion that the insurance rates they were being paid caused them a loss. So in turn it is my belief that because they were not getting premium compensation due to set rates established by insurance companies that fraud is the only way branch managers can compensate for their loss. I would avoid Motor City drive enterprise until new management has been established. Sean used to work there and he was great, no problems great service and no fraud.

  • Jul 21, 2014

I am a long time customer of the company as a whole. I rented a vehicle from another branch for the day and returned it to this location ONE day later. My boyfriend and I looked around the car for any noticeable damages and pointed out a few to the gentleman that worked there before renting the vehicle. We were told that these small damages on the rocker panal were too small to write down on the contract. I declined any insurance coverage from enterprise for damages. Upon returning the car I was told that I damaged the car and that they needed to file a report. The manager demanded that I pay a deductible to them and went from $500 down to $150.00 before leaving. The manager typed out a statement saying that I was unaware how the damage occurred. I refused to sign because I KNOW for sure it was there prior to me renting it. I immediately contacted the manager at the other facility and informed him that the small damage was, in fact, present prior to me renting it. I was told I would receive a call from him in a couple of days because he needed to talk to the area manager. I dint receive a call and assumed it was taken care of. Fast forward one month..in the mail I receive an invoice for 538.00. 146.00 in paint and 380 in labor. NO NEW PARTS needed.

BEWARE don't get scammed! Take pictures and document everything even if they refuse to write it down prior to renting a car. The customer service at this location from their manager was horrible and accusatory.

  • Jul 15, 2014

This is my story of how Enterprise Rent-a-Car at the Minot, ND airport is ripping me off.

I rented a car and arrived around 11:00 PM to pick up the car. There was only one person working there and she rented the car to me. It was a fairly new vehicle with only 11000 miles so I was not overly concerned about previous damage. While, I was securing my rental, a previous customer came in and complainied about damage on her rental that she just got, the Enterprsies employee disagreed and gave her a photocopy of what they consider to be damages and sent her on her way. This should have been my first clue that something was up.

I then went to the parkig lot (~ 11:30 PM) and could only find my car by pressing the remote and looking for the car with lights on. The parking lot was a gravel lot and was very poorly lit. None the less, I loaded my luggage and did a walk around to examine the car for previous damage. I could not see anthing as it was very dark in the poorly lit parking lot.

I then proceeded to drive to my hotel in Minot (~5 minute drive) and checked in for the night. The next morning, I was on my way and ~ 100 mile into my journey (all paved roads), I noticed a 2 to 3 inch crack on the lower left hand corner of the windshield. I immediately looked at my contract and it clearly said I had to report any damage 'while on the enterprise premises'. It appeared to be too late to go back as it would have impacted my schedule (my mother was deathly ill and I was on the way to see her).

I completed my trip and returned the car 1 week later. I immediately told the rental agent about the windshield and the fact that the damage was there when I initially rented the car. He immediatley said I would be charged for the damage. I told him that it was impossible to see the damage in the extremely poorly lit car lot and that that was an unfair practise. The agent (Matt Blank) then told me that I shoud have taken the car to well lit area and checked it out with better lighting. I told him that that action was contrary to the Enterprise Rental agreement (as the damage HAD to be reported while on the Enterprise Car lot premises). He then said it was NOT the fault of Enterprise because the Rental lot lighting was poor and suggested that I take up my issue with the Minot airport authority. I suggested to him that Enterprise is responsible for doing this as I had nothing to do with the agreement between the Minot Airport and Enterprise Rent-A-Car.

Matt Blank then said there was no way his cleaning staff would have missed damage like that, although he had not even contacted them to confirm that (at the time). He basicly said that I would have to pay the deductible and that my insurance would have to cover the rest, and I had no further say in the matter. I did my best to explain what happened but Matt Blank of Enterprise Rent-A-Car would not listen or offer any dispute mechanism.

I summary, I want to say that I have no problem with paying for damages that I have caused to this or any rental vehicle. In this case, I have been the victim of an Enterprise process that was next to impossible for me to avoid being ripped off.

  • Jul 15, 2014

I had to rent a car due to a car accedent, I picked a car up from one Enterprise location, the associate and I did the PRE-rental walk around and discovered absolutly NO damage. I had the car for about 3-4 weeks, took very good care of it. Returned the car at ANOTHER location that was more convienient. We(associate and I) did the POST rental inspection and discovered a VERY inconspicuous soft dent on the rear right door, no paint damage. This was disputed on the scene with the associate. She assured me that it will probably be overlooked went sent to mechanic. I eventually subsided and figured it may have been a shopping cart. I signed off on the paperwork to continue with my day.

5 weeks later....

I recieve a envelop in the mail from Enterprise Damge Claims department, containing multipule pictures of the Front bumper being pryed appart from the rest of the car by somebody's hand. They were stating that there were damages to "bumper Clips". There was a list of part numbers, paint numbers, labor hours that followed. All totaling up to around $550. No where in the damage claim was a hint at the "dent" in the door which initailly sent the car to the mechanic.

Enterprise is trying to scam me for damages that I DID NOT COMMIT.

I WILL LAYWER UP.

  • Jul 10, 2014

This is fraudulent company and Enterprise Rent a Car -Redmond is the worst rental shop you would ever want to go.

First they say we don't care about minor scratches and walk you through the car saying everything is fine. When you come to return the car, they said that Fog light case is missing. I said to them several times that it would have been missing when they rented it, they did not agree saying I should have made a note of it. The employee who rented was not thorough and asked me to not worry about seeing each and every part. But when I returned it, they were the first to pounce saying that I have signed the agreement that nothing was damaged.

They cut $250 deductible for a $23 fog light cover and now they are asking me to follow up with Damage Recovery Unit for loss of use and Repair cost. They are not ready to believe me that it is $23 fog light cover and are saying we need to take additional charges for loss of use, damage, service fees and also installation cost.

I am thinking I should be filing a law suit against the employee and company/owner of Enterprise.

It was Subaru Legacy returned to Redmond town center on 7/8/2014. Enterprise if you are hearing this, please responds and give explanation of your fraudulent charges to public.

I also doubt that the Car wash guys from Enterprise conveniently might have removed the fog light cover just so that the Employee can charge the $250 fraudulent charges. Don't even trust the Redmond Enterprise for 1 minute when you get the car and also don't leave it to them for 1 minute with them before they say you are good to go. I have seen them asking claims from almost everyone else who are there in the shop.

  • Jul 9, 2014

I rented a car from the Enterprise on Norcom Road in Philadelphia on Monday morning. First the women at the counter was very rude to me when I found out my debit card could not be used. She was very condesending and said that they called me and told me what I could use. Thing is that they didn't because I placed the order online. Next she summons the guy to check the car. He just walked in the door and looked like he just woke up. He did a once around the car and it did not look like he wrote much despite all the things I pointed out to him. I brought the car back the next day after taking it to work twice and the original girl went out to examine the car, she noticed a crack in the back bumper that was about an inch in diameter. She had to point it out to the original guy before he even saw it! He said the scratch was not there the day before despite the fact that he couldn't see it. He even gave me a hard time when I asked him if he wrote anything about the back because I told him I saw things. He then proceeded to call me a liar in front of all the other customers. I am more than willing to pay the $20 it would take to epoxy the small crack and be done with them forever. They, however, want my thousand dollar deductible for soemthing that will not cost anywhere near that. I find it appauling that their employees act and treat their customers this way and part of me thinks they singled me out because I gave them a hard time initially. The girl remembered me and spent a good ten minutes outside as if she was looking for something to get me on. I should not have to pay $1000 dollars for a crack that size that I did not cause. I am shocked by my treatment by Enterprise and want to know if there is anything I can do to just get treated fairly and not called a liar by Enterprise emplyees in front of a group of stangers over and over again.

  • Jul 7, 2014

I rented from enterprise in PA two weeks after after I had an automobile accident, I got picked up extended families house and gave their phone number in the event the driver got lost. I was to be given a car of equal value I was given a tiny compact Chevy the only car available and the only car in the parking lot after I was told I would be given car of equal value. after approximately one week I switched vehicles at a different enterprise in New Jersey. 2 to 3 weeks later I got in a car accident again with the rental car. Once I healed enough from my injuries I went back to the PA enterprise to have the car evaluated. I then left with said car to continue my day and appointments weeks ahead.

Originally when I receive the car in PA I was registered by a new employee. Upon filling out my information in his computer he was told to look at the back of my license for my updated address by his supervisor. He then screwed up the entire entry and had to re do it unsupervised.approximately one week after the accident left the rental my extended family started getting 8 to 10 calls a day from enterprise not including hang ups. I rarely received a single call on my cell phone. I was told then from enterprise they were taking it upon themselves to build my credit card $300 message on my cell phone for the bill to date.

Of course it was denied I was also told I owed $1,500, my deductible, upfront upon returning this vehicle while they were billing through my auto insurance for the rental. the endless amounts of phone calls and hang ups at my extended families home begin creating huge string in our personal relationship as I was unable to stop these calls although enterprise had been told numerous times AS WELL AS my crossing the number off any paperwork I filled out when I had returned to have the car evaluated for its damage. The calls consisted of numerous threats of reposession, reporting it stolen, the amount of my bill(which I did NOT owe due to insurance billing PLUS secondary insurance/claim number billing from thr second accident on both sides /mine and the person who hit me's claim#s).

my adjuster, my attorney, my insurance agent all agreed filling should be through a person who hit me insurance company and I should not have to put out a dime. All the while I had been attempting to go too doctors and legal appointments the added stress aggravation threats I recieved and my extended fsmily received calls from 6 a.m. To 11 p.m. From personal cell phones of said supposed Enterprise employees, spoof and cloud cell numbers from all over the United States including Georgia and Florida, text to my cell phone from personal enterprise suppose that the employees at 6 a.m. 8 a.m. Up to 11 p.m. Along with my cell phone ringing no message left and they would hang up. My adjuster had been handling everything alongside my attorney showing me all bills should be through the other woman's insurance.

Two days before and after the holiday I received yet another call from my adjuster normal tone no problems announce to me that she was still trying to contact enterprise and was awaiting additional paperwork for the billing to go through the appropriate channels. One day before a national holiday at 4 p.m. I received a phone call from a supposed to Detective for me to call mediately based on a report of a stolen vehicle. Within 30 seconds I also received a text from a different phone number telling me to call this person. Upon researching the phone numbers I learnt both numbers work loud numbers meaning there was a fake forwarding number given to me while the person on the other end of the line could stay in hiding with their real cell phone number.

By then received a call from a supposedly enterprise corporate employee threatening to immediately call the police and report the car stolen. My attorney gone for the day my adjuster now gone for the day facials timing precise to attempt to threaten and bully meto again try to get what they wanted. I asked the detective what police department they worked with they don't work with one they are personally hired company by Enterprise. I told them to contact my attorney and I hung up. I called the suppose at corporate enterprise employee who will not give me her real name title at enterprise or her direct corporate number at her desk as she called me from her personal cell phone she continuously threatened to call the police and report the car stolen if I do not agree to certain terms within the next 5 minutes. She then said I could contact her all weekend if need be because it was her cell number.

I have been dealing with this for well over three weeks although enterprise has been told and their employees do not contact me whatsoever from the excess of strain emotional distress anxiety an inability to handle all of their threats which are empty I have been told on and off for over three weeks my rental car was going to be repossessed or reported stolen all empty threats. So why would I think anything different from someone who cannot even identify themselves or from said detecrive who is not with law enforcement. I will be attempting to file harassment charges restraining orders and they hope to all communication to me by any enterprise employees or companies hired thereof and they will need to either speak to my adjuster for my attorney. I have been told by everyone on my side adjuster insurance agent and so on that if it is not an insurance adjuster from either company mine or the woman who hit me I do not have to speak to anyone else and I intend to listen to this advice from here on out.

I have been told by the enterprise corporate fake employee she is reporting the rental stilen now on monday morn. Instead of this paat Friday if 8ts not returned by 8am Monday-of course again bedore my adjusters and atrornet can make necessaey calks. She akso refuses to give me her supercisors number as well. Enrerprise ALSO stated I dekibrately gave incorrect info when renting the car-all due to their employee entering my wrong addy in their system. The police rpt from the acxidenr and everytging ekse haa the correct info. My attoorney was told I delibrately did not bring the rental to be eval. After the rentql accident although i have all paperwork signed by their employees. The NJ enterprise and the PA enterprise have NO isea what either is doing NOR what paperwork they gave.

They are aaboth harassing and threatening me all within ONE to TWO daya AFTER my adjuster and insur afent was telling me things were under control and the appropriate calls were made to the other adjuster a long list all claim information given and needed and that billing was underway or will soon be and the bill would be paid enterprise but I always contradict anything that was going on filling it with their empty threats and harassing calls I would insure them all is taken care off on one phone call within 3 days I would receive a call from someone else insisting the car was going to be reported stolen and everything else I am NOT able to handle the emotional turmoil family strain anxiety and stress Enterprise has put me through. I will never use enterprise again and I will insist any insurance company I have if I am sad we ever in a position again eating a rental car will use a different company for me because I will refused to use enterprise are any affiliation with ever again until the next chapter of my saga thank you.

  • Jul 7, 2014

I had a car reserved and arrived 30 minutes before the reservation but had to wait a total of 1 hour to get the car. Two people were working at the front desk and one person came back late from lunch with more than 5 people waiting (who all had existing reservations). In addition, none of the cars were washed and ready to go. They only had one compact car available but showed me other cars that I thought were also compact but when we got back to the front counter the agent said it would be an additional fee.

The biggest problem is the scam that they ran on me. We checked the car for scratches and damage before leaving the lot. While inspecting the car, the agent made a point to mention that if we did not purchase insurance from Enterprise that we would would be responsible for all damage (we already knew this but it was the way that he said it which bothered me).

I told him that we purchased the insurance online when we made the reservation and he said well, if you use anyone but Enterprise you will not get your deductible back and it probably won't cover the damage. I knew then that they were going to find some "damage" but I didn't have time to find another rental car. When we returned the car, they identified a microscopic "dent" that you had to position yourself at an angle to see and they are claiming that it happened while I had the car. My guess is that every person who has rented this white car has been charged for the microscopic dent.

In a nutshell, you will be better off renting from the airport location (even though they charge extra fees) because this location is going to get the fee one way or another.

Signed,

Never Again!!

  • Jul 5, 2014

My truck needed to go into the shop so I needed a rental for a few days. I took my cousin with me so that I could have him drive my truck to drop it off at the shop after we rented a car. The rental went fine and as were were leaving, thinking I had some time to kill, I told my cousin "Lets go to the mall." which was only 2 blocks away. We got to the mall, I checked the time (my phone was still in my truck and the radio sisn't function in my rental) and noticed we had les time than I thought due to the rental taking so long to finalize. So we stood outside and had a cigarette, decided I should put a couple dollars in the truck's gas tank since it was near empty and chose to just drop the truck off. I got in the rental, he drove my truck and we headed to the gas station. I parked on the side of the station, walked up to my truck at the pump and put some gas in it. He got in my truck, I got in the rental and we headed to the shop. We dropped off the truck and I drove my cousin home which was 3 blocks away. I then headed home. This all took 15 to 20 minutes after I left Enterprise.

Here's where it all falls apart. I get a call on my cell from the rental guy at Enterprise. He tells me that the wrong plates are on the car and they need to be switched. I asked if it would be quick because I have a lot to do. He said it wouldn't take long. I get back to the rental store, he asks for the keys and we walk outside. Here he informs me that he's taking me out of the rental because someone else was driving the rental. Not quite understanding what was going on I asked "What!?". He said "My buddy saw you at the gas station driving your truck and not the rental. That means your friend was driving the rental and that's against the rental agreement and we're taking the car back." I tried to explane that his "buddy" was wrong but he said "Well, I'll take his word over yours." He said "I'll get your paperwork" and walked into the store. I immediatly called my cousin and asked him to run the 3 blocks to the shop where my truck was and tell them not to work on it and that I'll be coming back for it. I then stood outside for 10 minutes waiting for my paperwork. Finally, I walked in as asked "Well?" he said, "Oh, I thought you left." and laughed. I got my receipt which had shown a full refund except for $60 which he cahrged me for a full days rental even though I had the car for less than 30 minutes. I then walked the almost 3 miles to the shop where my truck was so that I could drive home.

Onnce home I called Enterprise corporate offices and spoke to a woman whom I explaned everything that happened. She appologized and said that she would refund the full amount since I only had the car for 30 minutes and that she would have her Vice President call me back.

After a few hours with no call back I called corporate again and spoke to a guy who said that my cousin was seen driving the rental car and thats why it was taken. That's now 2 different versions I've heard from them. I was told again that the VP would call me.

An hour later my phone rang and it was the VP. He informs me that one of the employees saw me swap cars at the mall (This is now the 3rd version of the story I've heard) and that there is nothing he can do about it. I asked him why I'm being told 3 different stories and he kept deflecting he question and kept saying I broke the contract. After several minutes of back-and-forth he slipped and said "One of the guys followed you to the mall." THEY FOLLOWED ME TO THE MALL!

Apparently when I told my cousin that we should meet at the mall (3 blocks away), one of the employees there got suspicious and followed my cousin and I. He most likely saw us standing outside the car talking and came to the conclusion that we were swapping or he saw us at the mall then followed us to the gastation where I put gas in the truck. I really don't know for sure as they never gave me a straight answer.

What really makes me mad is while I was renting the car I told the Enterprise agent that I wanted a car with local plates because when my mother drives it through our neighboring city, with other rentals, she gets pulled over constantly because the plates are out of state and I didn't want that happening to her with this car. So right then and here he knew that someonelse would be driving the car but he made no mention that no one could drive the car but me. He even told me that if my mother was driving it and she had any problems that I could call them and they would take care of it.

And here is the icing on the cake. As soon as they think my cousin is driving it, who happens to be black (I'm white), they follow us around, lie, take the car back and charge me a days rental for 30 minutes. I asked the VP that "..if my 64 year old (white) mother was with me instead of my black cousin, would they have followed me?" He hung up on me. After talking to the VP I don't know if they'll actually honor the promis of refunding me my $60.

My cousin was never behind the wheel once. Not even while it was parked.

  • Jul 3, 2014

Dear Enterprise, Thanks for leaving my husband STRANDED after having his reservation for over a month. I'm so glad the manager at the airport told him he needed to give them a credit with about $700-800 to hold for "incidentals". Apparently it's hidden somewhere that he needs a return itinerary? NOT OUT IN THE OPEN WHEN YOU MAKE THE RESERVATION! He didn't have a return because he didn't know if he was coming home or meeting me at my family.

Upon calling your national number I was told it's a policy and it's up to the manager at the location. Funny, the manager said it was up to corporate.

So After a nice long conversation with a woman who I will refer to as "Useless/Heartless" We find out that my husband, a married father with 2 small children, who doesn't drink, never used drugs, never been arrested, no accidents, oh and by the way thanks for stranding this vet on Memorial Day weekend, "Can go call Hertz or someone else". Really? Did I mention he was there to work and was ready to pay for the car up front for the ENTIRE trip? Yes, I did. Hey guess what Useless/Heartless.... THERE IS NO OPTION FOR DEBIT OR CREDIT ON THE RESERVATION PAGE LIKE YOU SWORE! There's a link about other forms of payment next to an option for card type. You could care less if he has to get to work or even if he comes home in one piece. I'm glad Enterprise is grateful for the service he did for people like them, so they could give a f@%! less about him. Make sure you go to your Memorial Day bar-b-que! It's just a 3 day weekend for you! I bet if he was a drug dealer or other scum of the earth you'd happily rent to him without a return flight. He bought his ticket now, THANKS FOR RUINING MY CHILDREN VISITING MY FAMILY! I WILL NEVER EVER EVER EVER RENT FROM YOUR SHADY LYING COMPANY AGAIN!!! This is payback for being a dedicated customer for the last 15+ years. MAYBE I'LL GO TO HERTZ NEXT TIME I NEED TO RENT A CAR ON VACATION! You know, like Useless/Heartless suggested.

  • Jul 2, 2014

This company claims that I damaged the car. They pointed out to me a, very small dent in the leftside door, and claimed this damage was not apparent prior to me renting the car. I have taken photos of the dent, and its barely visable. I have just recieved on invoice for £447 for the repair costs. I am confident this is a scam and am reporting the situation to the trade association in the UK. I dispute the claim on two counts.

1. That the damage was caused by me

2. That the repair costs are over and above the actual damage.

Do not use this company, they are untrustworthy.

  • Jun 28, 2014

As a result of the General Motors recall on ignition switches for my vehicle, I took advantage of the offer to obtain a free loaner vehicle, paid for by GM though the dealership, Libertyville Chevrolet. I turned in my vehicle and obtained my loaner from Enterprise Rent-A-Car. I read and signed the paperwork. I also noticed a sign in their facility that I had read with the impression that refunds would be given on gasoline if the vehicle was returned with more gasoline than when received.

Over 1 month later, the original vehicle that was given to me had also fallen under a recall, so I had to take the time to return to the rental place to obtain a new rental vehicle. I had returned that vehicle with the same level of gas that I was given, which was almost full, so I was not concerned. I received a new rental vehicle with the tank 1/4 full.

Almost 1 month later, around May 20th, I had received a phone call from the dealership stating that they had still not yet received the replacement ignition switch, but that they would keep me up-to-date. On that same day, I filled the tank of the vehicle. Three days later, which was Friday, May 23rd, I received a phone call from the dealership, stating that my car was repaired and ready to be picked up. After work, I drove to the dealership and got my car. The dealership said they would call Enterprise to come retrieve the rental vehicle, but no one came after I had waited at least 10 minutes. I contacted Enterprise, and Gabe, the manager I believe, asked me to drive the vehicle over, which was in the lot next to the dealership, so that we could take care of the paperwork. By paperwork, I thought he was referring to the refund. I did just that, with the understanding that I would receive a refund for the extra gasoline that was in my vehicle, which was worth approximately 1/2 tank.

After parking and going into the rental place, I had to wait in line for at least 45 minutes. After I finally got up to the counter, I gave the agent, Evan Gailey, the keys. He inspected the vehicle and found no issues. He returned and said that I was good to go. That is when I asked about the refund on the gasoline. I explained that it was given to me with 1/4 tank, and I was returning it with 3/4 tank. With a vehicle that has an 18 gallon tank, that would be about 9 gallons returned. The price I paid for gasoline on May 20th was $3.779, so 9 gallons as that price would be $34.01. I requested a refund, but Evan refused, stating that it was against their policy and that the only thing he could offer me was a coupon for a future rental.

There are several reasons I believe this situation was not only a rip-off, but an unethical answer to an unusual situation.

First, I was under the impression that I would receive a refund for the extra gasoline. This policy was not emphasized to me. However, I was aware that customers could pay for gasoline in the vehicle or at a level below when it was rented. The price was $3.85 or $5.85, depending on the situation, so I believed it was more beneficial to return at or above the level.

Second, I was not prepared to return the rental vehicle with the same level of gasoline because I could not reasonably expect to return the vehicle on Friday when I filled the tank up on Tuesday. With other customers, who rent the vehicle for a weekend trip, can reasonably expect to return the vehicle on a specific date, and therefore prepare to return the vehicle with a specific level of gasoline.

Third, there is no excuse for Enterprise to not provide a refund simply because General Motors was ultimately paying for the rental, which is what Mr. Gailey seemed to emphasize as a reasonable excuse.

Fourth, the vehicle was not given to me with a reasonable amount of gasoline in the tank. It was at 1/4 tank full, and my father taught me to keep the tank above 1/4 tank. Not only is it good for emergency situations, but it can be better for the engine to ensure the level does not get too low. This philosophy is understood by many other people who care about the maintenance of their car. With this understanding, it seems unreasonable for Enterprise to distribute rental vehicles with low levels of gasoline. Not only is it bad for the vehicle and for the customer, but it plays with the psychology of the situation, in that customers are likely to fill the tank up and keep it full throughout their travels, in order to prevent the gas level from getting too low.

I am disappointed that I lost $34 in gasoline. I am upset that I had to wait so long to only find out that it was a waste of my time. I am angered by the offer for a coupon for a future rental, because I will likely have no need to rent a car in the future, and a coupon on a future rental would only hurt my financial situation further. Considering I had to waste my time and gasoline to return to the dealership to return a rental vehicle, this was an unreasonably handled request from the agent. Even the manager, Gabe, who I am sure was listening, did not offer any other solutions.

While my experience with Enterprise was, with the expection of this rip-off, quite satisfactory, I will have to consider taking my business elsewhere in the future, if it is needed. Customer satisfaction not only comes from the quality of the product, but also the quality of the service and the ability to handle unusual situations in a professional and reasonable manner.

  • May 9, 2014

I rented a car at BNA Nashville Airport from Enterprise. The car was picked up on March 8, 2014 at 01:08PM Central Time.

I only drove the car 100 miles during the time I had it, and that was just to drive from the Airport to my friend’s house and back, as well as to drive around the area to see the houses of some local celebrities from afar. For 95% of the rental period the car was parked in front of my friend’s house with the passenger side at the curb. She lives on a dead end street and there is little traffic. No other cars park on the street and I was not near another driveway nor any cars. No damage occurred to the vehicle during my rental agreement.

I returned the car during regular business hours to Nashville BNA airport on March 11, 2014 at 11:55 AM Central Time. Not one, but two uniformed employees of Enterprise met me in order to return the vehicle. They both did a visual inspection as well as physically felt around the vehicle looking for any damage. No damage was found and I was verbally told that “no damage is noted” and that “everything is complete”. I was then asked if the payment for the rental should be charged to my Visa Credit Card which held the rental deposit, to which I agreed.

I was then handed a credit card slip noting my payment of $181.91 for the use of the vehicle during the rental period, as well as any taxes and fees. This payment and corresponding receipt therefore ended my rental agreement with Enterprise. No damage was claimed on the receipt nor charged to myself at the time of Vehicle return. No damage was pointed out to myself at the time of the return, nor was any damage report filed in my presence requesting my signature.

I then went to catch my flight to NYC. When I landed in NYC I saw that I had a voicemail. When I heard a Representative from Enterprise, a woman Alice (or Alex) introduce herself in the beginning of the voicemail, I thought for sure that I had left something in the Vehicle. No problem I would have my friend go pick it up. Instead to my surprise she let me know that over an hour and a half after I returned the vehicle that she went to move it and noted a crack on the front bumper, on the passenger side right below the headlight. She said that the Damage Recovery Unit would be contacting me within a week to get my statement.

She also said that I probably had just not said anything because I was scared. I was understandably more than livid at this accusation and called her back immediately. I explained to her that the car was parked most of the time on a dead end street and it would have been near impossible for this damage to have occurred. She kept saying that I probably parked it at a mall and someone else hit it, which was not at all the case. More importantly I explained to her that two uniformed employees of Enterprise inspected the vehicle and verbally noted that there was no damage and released my deposit.

She said that the damage was “very difficult” to see and she only noticed it when she inspected it very carefully. She also said that the two employees who inspected this vehicle had been reprimanded for not doing a careful inspection. I let her know that the inspection was very careful and even I had inspected the car and not seen any damage. I also let her know that the simple fact was that since no damage was pointed out to me at the time of return, that there was no way they could prove that this damage had occurred during my rental period. I told her that the alleged damage most likely happened in the almost two hours that elapsed from when I returned the car and when I was contacted about the alleged damage.

She said that this was possible and it could be proved if this was the case and that “they would look into it”. She also said I “might not have to pay” since the two employees had not noted the damage at the time of return but that it still needed to be investigated by the Damage Recovery unit so she could “rent the car”. I was upset and shaken and told her that given the circumstances I was giving her my statement and no one from Enterprise should contact me further regarding this incident. She insisted that it was company policy to get my “statement” or else the car could not be rented. This seemed very strange since this was supposedly such a “very difficult to see” crack that two employees who do this for a living on a daily basis were not able to see damage. So how could the car be so damaged it could not be rented?

Yesterday March 17, 2014 I received a letter from Enterprise postmarked March 13, 2014. It was from their Damage Recovery Unit. It did not ask for my statement. It did not note any information regarding the car, neither the license plate nor Vehicle number, it just simply listed my name and the model of car I rented. It said that I had caused damage to the vehicle and requested my insurance and/or credit card information so they could charge the claim. Not only did it not note any of the Vehicle information but it did not specify the extent of the damage, have damage estimates nor did it show proof of any damage.

It seems like a Carte Blanche for Enterprise to get permission to charge whatever they would like to the credit card and/or insurance company of unsuspecting and frightened customers. So where was my statement being taken to provide my side of the story? Instead Enterprise continued with their accusations for which they have no proof. I sent an email on March 18, 2014 to the Damage Recovery Unit for Enterprise noting all of the above and attaching my receipt which served as proof of cessation of the rental agreement and release of my rental deposit.

In my email I advised them that in order to pursue this claim any further they must provide me two forms of proof that damage occurred during my rental agreement. 1) Time stamped photos at the time my rental agreement commenced as well as time-stamped photos at the time I returned the vehicle, proving damage occurred within that period. 2) They must provide any documents signed by myself which acknowledged any damage to the car when it was returned. I know that since they carefully inspected the Vehicle upon my return and released my deposit, that they have neither.

I immediately received an automated email message from the Damage Recovery Unit acknowledging the receipt of my email. I never did receive an email response to my reply. On March 25, 2014 at 4:27PM EST I received a voice mail from the local Tennessee office of Enterprise from a lady named Alison who said she was from the “Damage unit”. She claimed that she spoke to the manager who handled the original case and that this manager claimed that I was “shown the damage” but was “in a rush” and refused to fill out the paperwork so they would be pursuing the claim.

At no point did she reference the Vehicle number, license plate or rental agreement number. I was horrified by this message! This is not at all the case as I have stated the truth of the situation above and have the receipt to prove that my vehicle was inspected. I was never shown any damage (there was none) nor asked to sign anything, so of course I did not refuse anything. I had two employees inspect the vehicle carefully while I waited and they released my deposit and charged my card for the rental.

My husband is a witness to this and is also horrified at this accusation. I was also not in a rush as I let the employees take their time with the inspection. I dropped the car off earlier than anticipated and spent almost two hours at the airport afterwards. If I had been shown damage and refused to sign a form, Enterprise would never have released my deposit and charged my card the full rental amount, they would have kept the deposit pending resolution as they do when people do express drop-offs. At no time did Enterprise ever point out any damage to me nor ask me to sign anything.

It is obvious that Enterprise has either totally confused my rental with another client all around, or they are stooping to lying about the situation because they do not have the two forms of proof I requested from them in my email to the DRU. I think it is also worth note that they did not respond in email to my request for proof, but instead left a voicemail that ignored my requests (they were never mentioned). It is like since they have no proof they do not want to put anything in writing and want to instead leave verbal messages that cannot leave a trail. I am shaken and upset from this and my health is suffering from the stress of the situation. I feel like I am in a TV drama where an innocent person is accused by a powerful figure. And even when the innocent person has proof they are innocent and the powerful figure has no proof, the person must still stand trial and humiliation. I feel just as helpless.

It is terrible that this company and all of its affiliates are allowed to do business in this manner. They accuse customers even when there is no proof, or in this case when proof is against Enterprise’s claim. They don’t let customers make statements, but instead send them vague correspondence asking them for payment information for something which is not detailed and with no amount given. In the documents and voicemails they send there are vague elusions which threaten customers with the fear that if they do not respond they will be sent to a collection agency and have their credit ruined. They have also stooped to lying when they have no proof of their false claims. What happened to the customer feeling valued and respected? Obviously these are not Corporate values that Enterprise Rent a Car embraces. What started out as a brief and happy Vacation for myself and my husband ended up in unfounded accusations by Enterprise.

This was actually the first time I ever waived the insurance on a car rental. Usually the companies use “bully” tactics to get you to pay for insurance with many conditions that you probably don’t need and I always submit to this fear. This time I ignored the tactics on advice from some financial websites, and waived the insurance, as I have my own insurance as well as credit card protection for “loss of use” fee. I really feel that Enterprise did a “bait and switch”. on me and is trying to charge me and/or my insurance company for damage that I did not incur, just because I waived their insurance. I will never use Enterprise or any of their affiliates every again. I am letting everyone know that they should never use Enterprise nor its affiliates unless they want to end up being upset by having false accusations made at them and having to deal with a long paper trail and threats of their credit being ruined.

  • May 7, 2014

My husband rented a vehicle from Enterprise Rent-A-Car for 3 days in April of 2014. When he checked in the car, no damage was reported and his paperwork supports this.

About 2 weeks later, we receive a letter stating that he is responsible for damage and requested his credit card information. In this notification, the damage was not explained, and the amount due was not given. I spoke with the damage unit at Enterprise who informed me that there was allegedly a conversation about hail damage between my husband and the Enterprise employee while returning the vehicle. The damage unit put in a claim dispute, at my request.

We checked our paperwork from Enterprise, which showed there was no damage when he turned the vehicle in, and no conversation about hail damage between the employee and my husband was documented. My husband also denies any conversation ever took place. He also said that it never hailed while he had the vehicle.

A day later, we received a letter accusing him of being responsible for hail damage. I then called the National Weather Service, who reports no hail anywhere in the country for 2 of the 3 days he rented the vehicle. There was hail reported states away on the remaining day. Hail damage then, would be impossible.

I again called the damage recovery unit at Enterprise and spoke with the same lady. I informed her that the National Weather Service reports no hail damage possible. She stated that my claim was in dispute, and that they would look at the weather pattern to see if there was hail. I also told her my husband said there was no such conversation about hail damage, and there is no such conversation in my husband's paperwork. She said the conversation was put in the loss? (lost?) notes.

I assume that the employee placed the fabricated conversation in my husband's file after all the paperwork was signed.

Each hail dent has a $50 charge. There were 3 reported hail dents totalling $150. There is also a $50 administration fee. Owning a dealership, we are well aware of what PDR (paintless dent removal) costs. It would not have cost us $50 for even all three.

Now we are waiting for the dispute to resolve. If we are charged $200, I will have to look into when we can take it to small claims court, or if we have to go through some form of their company arbritration. We will, in no way, pay this. Principal and ethics, honesty and integrity are important to us. Our family owned dealership would never treat anyone this way. Just because a large company gets away with this, does not mean they will get away with it every time...and certainly not this time."

  • Apr 25, 2014

I just read several other reports where people rent a car from auto body shop location from Enterprise Rent-A Car.

The associate in my case dilberately said not to take additional insurance because it is a waste. We were trying to keep the cost of the rental within the insurance company allowance so we did not take the additional insurance.

After dropping the car off on a Friday night at approxiamtely 4:00 pm, we receive a call around 7:30 saying the rocker panel had a dent and to call them back. Well, the next morning I was at the location to inspect the car and it wasn't there. So I waited and sure enough, the location employee drives up in the car. Not sure where the car was and why it left the loctation Friday night after he picked it up.

Anyway, the damage was well hidden and flowed with the curves of the car. It would have been hard to see if you weren't looking down low. Very hard to determine what can even cause this type of damage. I was not aware of it having the car for almost two weeks.

So, we are fighting this as I write this and it was pleasing to see other reports EXACTLY the same, rocker panel damage. That is the easiest part of the car to overlook, underneath the door.

I already put a claim in with the BBB and will alert my insurance company if they proceed with a claim.

Write a Review about Enterprise Rent-A-Car