Entertainment Book is indeed doing business in an unethical way. If we did choose to auto-renew their service, why Entertainment Book did not sent us any confirmation about the renewal. When we purchase anything online, we will receive both email and online confirmations of what we have purchased right away, but Entertainment Book will not confirm us at all in either way about the renew. The reason is obvious! I spoke with them on phone, initially they insisted me to send back the book and to pay the re-stocking fees. I told them I am NOT obligated to return anything I did not order and I would not pay any fees they demand. Besides, I have informed my credit card company that Entertainment Book has made an unauthorized transaction to my account. I am considering to file formal complaint about them to Department of Justice and other concerned authorities. Unethical way of doing business cannot be tolerated and has to be stopped for the seeks of public interests.
I made the mistake of replying to a postcard I received from Entertainment.com offering me a discounted book (overstock they said), not realizing that I was automatically signing up for an ongoing annual renewal at $30 per year. My fault I know, though when I tried to cancel my membership, the problem began. I cancelled my membership last year via their website, so I thought, though there was no confirmation. Fast forward to this year The website is a joke as they have no phone number and claim that their extensive FAQ section will answer all of your questions. They did offer the option to contact them via email but ironically did not list an email address. My bank was able to provide me with a phone number which only had a recording directing callers to their website - #$*&*?!! Unfortunately my only option at this point is to eat the $30 for the current book as I don't want them to have any more access to my bank account to supposedly credit the funds and I'm afraid that by 'activating' the current card/book, I'll somehow be signing up for another annual auto-renewal. I also plan to close my bank account that they have on file. Needless to say, I will NEVER use nor recommend them again. The runaround is simply not worth the 'discounts' that they advertise.
I deem fraudulent activity (INTERNET FRAUD and GRAND LARCENY) has occurred that affects interstate commerce. My contention is that ENTERTAINMENT with its partners, posted on an internet web site FRAUDULENT “REBATE COUPONS” promising credits of up to $200.00 for a 10 night stay with a note at the bottom of the REBATE coupon, HURRY! THIS OFFER VALID FOR STAYS BOOKED BY Sept 30. 2013, for travel through Nov, 30, 2013 (These dates and times were variable depending on the month) I Charge that ENTERTAINMENT baited and lured potential customers into making reservations that normally would NOT have been made by exploiting BOGUS COUPONS that they had no intention of fulfilling or honoring.
In my particular case I in good faith made reservations expecting “REBATE” CREDITS totaling $860.00”; $400.00 from Bank of America, $200 from American Express, and $260.00 from Chase. When the credits did not appear on my credit card statements within the allocated time period my unsuccessful endeavors to collect the rebates began. The many frustrating and tormenting hours both in writing letters to Entertainment.com, Chief Executive Officer, Mr. Lowell Pokier (attached letter dated 02/10/2014) and just as many hours on the phone with its partners were unproductive which only resulted in further misery and frustration, that is when and
why I importuned the Banks for their intervention! Thus disappointing Bank of America advised, “My billing dispute for $400.00 “was handled suitably and all rules and regulations were handled properly” and that I should contact the merchant directly”. I am of the opinion that by placing the entire burden of responsibility on the credit card holder to resolve such disputes even though it is impossible for the card holder to reach the merchant by phone or letter and all efforts to unite with merchant are futile I can only conclude that when your powers to be are aware and have full knowledge that this is a not an isolated but frequent event the only
rational presumption I can arrive at is that Bank of America rules and policies protect merchants and gift them carte blanche to commit crime by nurturing and supporting a conduit to perpetuate deceptive INTERNET FRAUD and GRAND LARCENY. If the Bank is not part of the solution it’s part of the problem. And it is a BIG PROBLEM when a trusting card holder gets scammed and has to go through torment to obtain accountability. Regarding Bank of America I have filed a complaint with the Office of the Comptroller of the Currency and I am eager for The Michigan Department of the Attorney General to obtain accountability for me regarding Entertainment.com, Chief Executive Officer, Mr. Lowell Pokier
Entertainment.com Reviews
Entertainment Book is indeed doing business in an unethical way. If we did choose to auto-renew their service, why Entertainment Book did not sent us any confirmation about the renewal. When we purchase anything online, we will receive both email and online confirmations of what we have purchased right away, but Entertainment Book will not confirm us at all in either way about the renew. The reason is obvious! I spoke with them on phone, initially they insisted me to send back the book and to pay the re-stocking fees. I told them I am NOT obligated to return anything I did not order and I would not pay any fees they demand. Besides, I have informed my credit card company that Entertainment Book has made an unauthorized transaction to my account. I am considering to file formal complaint about them to Department of Justice and other concerned authorities. Unethical way of doing business cannot be tolerated and has to be stopped for the seeks of public interests.
DO NOT FALL FOR 'DISCOUNTED' Book
I made the mistake of replying to a postcard I received from Entertainment.com offering me a discounted book (overstock they said), not realizing that I was automatically signing up for an ongoing annual renewal at $30 per year. My fault I know, though when I tried to cancel my membership, the problem began. I cancelled my membership last year via their website, so I thought, though there was no confirmation. Fast forward to this year The website is a joke as they have no phone number and claim that their extensive FAQ section will answer all of your questions. They did offer the option to contact them via email but ironically did not list an email address. My bank was able to provide me with a phone number which only had a recording directing callers to their website - #$*&*?!! Unfortunately my only option at this point is to eat the $30 for the current book as I don't want them to have any more access to my bank account to supposedly credit the funds and I'm afraid that by 'activating' the current card/book, I'll somehow be signing up for another annual auto-renewal. I also plan to close my bank account that they have on file. Needless to say, I will NEVER use nor recommend them again. The runaround is simply not worth the 'discounts' that they advertise.
I deem fraudulent activity (INTERNET FRAUD and GRAND LARCENY) has occurred that affects interstate commerce. My contention is that ENTERTAINMENT with its partners, posted on an internet web site FRAUDULENT “REBATE COUPONS” promising credits of up to $200.00 for a 10 night stay with a note at the bottom of the REBATE coupon, HURRY! THIS OFFER VALID FOR STAYS BOOKED BY Sept 30. 2013, for travel through Nov, 30, 2013 (These dates and times were variable depending on the month) I Charge that ENTERTAINMENT baited and lured potential customers into making reservations that normally would NOT have been made by exploiting BOGUS COUPONS that they had no intention of fulfilling or honoring.
In my particular case I in good faith made reservations expecting “REBATE” CREDITS totaling $860.00”; $400.00 from Bank of America, $200 from American Express, and $260.00 from Chase. When the credits did not appear on my credit card statements within the allocated time period my unsuccessful endeavors to collect the rebates began. The many frustrating and tormenting hours both in writing letters to Entertainment.com, Chief Executive Officer, Mr. Lowell Pokier (attached letter dated 02/10/2014) and just as many hours on the phone with its partners were unproductive which only resulted in further misery and frustration, that is when and
why I importuned the Banks for their intervention! Thus disappointing Bank of America advised, “My billing dispute for $400.00 “was handled suitably and all rules and regulations were handled properly” and that I should contact the merchant directly”. I am of the opinion that by placing the entire burden of responsibility on the credit card holder to resolve such disputes even though it is impossible for the card holder to reach the merchant by phone or letter and all efforts to unite with merchant are futile I can only conclude that when your powers to be are aware and have full knowledge that this is a not an isolated but frequent event the only
rational presumption I can arrive at is that Bank of America rules and policies protect merchants and gift them carte blanche to commit crime by nurturing and supporting a conduit to perpetuate deceptive INTERNET FRAUD and GRAND LARCENY. If the Bank is not part of the solution it’s part of the problem. And it is a BIG PROBLEM when a trusting card holder gets scammed and has to go through torment to obtain accountability. Regarding Bank of America I have filed a complaint with the Office of the Comptroller of the Currency and I am eager for The Michigan Department of the Attorney General to obtain accountability for me regarding Entertainment.com, Chief Executive Officer, Mr. Lowell Pokier