For several months now…. I have been fighting with Eppicard services to please help me on continuous fraud that keeps occurring on my account since July of 2014.
I initially hadn’t noticed the charges coming out of my account because they started in small increments of 9.99 here and there per transaction until they slowly increased from $9.99 to up to $40.00 transactions several times a month.
In one instance… while on the phone with them I discovered the most recent transaction that wasn’t authorized by me had been done the day before at a Target in Brooklyn New York for $16 and change. I live in Los Angeles California. I received a letter saying that no error was found and that there was nothing they could do about the transaction.
After a whole year of fraudulent transactions…. And 8 months of disputing a total of $649.59 im now being ignored and every time I call Im hung up on.
At this point theres is not choice but to start sending my story to the media since Eppicard services refuses to assist me.
I first went online on May 16 to order replacement card. Was supposed to arrive by May 20 because I chose to have it expedited. 11 days later it arrived after I had already had it cancelled to have another card expedites out with all fees waived. The day the card was supposed to arrive? Nothing. I called numerous times and everyone gave me the run around telling me there was nothing they could do! There has to be something someone can do about this!! This is absolutely ridiculous and then to tell me I can cancel the card yet again and start all over again! I am so upset right now and no one at GA Eppicard gives a care at all!
I also filed a report with the police department in Phoenix Az. who determined that there has definetly been fraundulent activity on my card as well as possible identiy fraud/theft. I contacted the claims department for Eppicard Services who then initiated an investigation that was supposed to be resolved within a 90 day period max. Its now Oct. of 2014 and the claim is yet to be resolved. after speaking to at least 50 plus supervisors in the claims department i have now after all this time have flat out informed me that they just flat out refuse to reslove this matter none the less it has been actually proved to be fraudulent activity on this ACOOUNT. tHIS IS ABSOULTLY ABSURRED!!!!!!!!!!!!! Im not sure exactly where to start with this one but i am in need of legal advice asap! I am a single mother of 5 and when this fraud occured it actually caused me and my children to lose our home and we have still not recovered from this and as a customer of the texas debit card AND EPPICARD SERVICES for quit some time this is unacceptable customer service and leadership especially on a fraud claim that has been proven by reliable sources such as Phoenix police department. Im in need of advice asap!!!!!!!!!!!!!!!!!!!!!!!!!!
Every other week, a deposit is made into my EppiCard account for Child Support. I login, and transfer the funds to my checking account, so that I can pay my bills. I attempted to login to my Eppicard account, and was unable to, as a banner came up stating that, "Your card status is fraud-suspended/closed, cannot login."
I called the 1-800 number on the screen, and was prompted to enter my Account#, Social Security#, Birthdate and PIN#. After being on hold for about 5 minutes, I spoke with a representative that requested the same information that I had just entered, and was told that my account was closed. I asked her why, and she said that they suspected that it was fraudulantly used. When I asked her who reported this finding, she said she did not know. I also inquired about the date and time it was closed, and she was unable to answer the question. I asked her how I would be able to access the money in my account, and she said that I would be unable to, until I was issued a new card. I asked her when that would happen, and she said that she will order one for me, and that it will take 7-10 business days. I asked her if there was any way that I could get it sooner, as I have bills pending, and she said that she could expedite it for a $15 charge. I found that unacceptable: My card was cancelled without my knowledge, I have no way to access my funds and I can access my funds in 2 business days if I want to pay $15 for a choice that EppiCard made without my knowledge. I asked to speak to her supervisor. She informed me that a supervisor was going to tell me the same thing, and that they can't access my account, and I will have to wait until the card comes in the mail.
I spoke with the Supervisor, Caleb, and after providing him with the same information that the previous associate requested (Name, address, Social Security #, Birthdate, Debit Card# and PIN#), he said there was nothing he could do to help - that I would just have to wait until I receive the new card in the mail. I asked to speak to his supervisor, and he said he was the only one there. I asked him who he reported to, and he said he was unable to give me that information. I asked him if his manager was there, and he said yes, but he does not accept phone calls.
I called again, thinking that maybe I might get to speak with someone that may be able to offer a solution, but the situation only got worse. I don't know if there is another option for Child Support, but EppiCard is very difficult to work with. It seems as though they can close your card at any time without your knowledge and utilize money that does not belong to them, for 7-10 business days, while they issue a new card and send it out in the mail. What a corruptive outfit!!! I would not recommend this company to anyone!
I was charged for several months by MSFT for random chargess from $1.99 to $99.99. Some days as many as 10 charges. After contacting EPPICARD customer service to report fraud, I had to complete paperwork 2 times comfirming that I did not make any of these chaarges. Since you do not get a statement, this totaled over $2000, I had to change my card twice and each time another customer service representativee claims the past representative did not complete it correrctly. 4 months later, I receive a letter from the dispute department stating that they found the charges to be accurate. How, they could not supply a number or records that they attempted to look into this matter. According to their records the dispute closed the day after I made the telephone call reporting it. HOW IS THAT POSSIBLE????? The next day, I still did not receive the paperwork,
This is a state issued card for New York Child Support. They are very rude and very unprofessional. Since then I havee redirected the money to my bank account but still attempting tto get my money back. I have contacted local law enforcement regarding this scam. I had to request that dispute be reopened and they claim , they will get it my case "ONE DAY" this is money allocated for my children, I i do not see hoow they can continue to SCAM people for years. I have found cases online since 2008 with the same type of issues. I am definitely looking into legal actions since this is a major hardship for my children and ethically wrong.
EPPICard Reviews
For several months now…. I have been fighting with Eppicard services to please help me on continuous fraud that keeps occurring on my account since July of 2014.
I initially hadn’t noticed the charges coming out of my account because they started in small increments of 9.99 here and there per transaction until they slowly increased from $9.99 to up to $40.00 transactions several times a month.
In one instance… while on the phone with them I discovered the most recent transaction that wasn’t authorized by me had been done the day before at a Target in Brooklyn New York for $16 and change. I live in Los Angeles California. I received a letter saying that no error was found and that there was nothing they could do about the transaction.
After a whole year of fraudulent transactions…. And 8 months of disputing a total of $649.59 im now being ignored and every time I call Im hung up on.
At this point theres is not choice but to start sending my story to the media since Eppicard services refuses to assist me.
I first went online on May 16 to order replacement card. Was supposed to arrive by May 20 because I chose to have it expedited. 11 days later it arrived after I had already had it cancelled to have another card expedites out with all fees waived. The day the card was supposed to arrive? Nothing. I called numerous times and everyone gave me the run around telling me there was nothing they could do! There has to be something someone can do about this!! This is absolutely ridiculous and then to tell me I can cancel the card yet again and start all over again! I am so upset right now and no one at GA Eppicard gives a care at all!
I also filed a report with the police department in Phoenix Az. who determined that there has definetly been fraundulent activity on my card as well as possible identiy fraud/theft. I contacted the claims department for Eppicard Services who then initiated an investigation that was supposed to be resolved within a 90 day period max. Its now Oct. of 2014 and the claim is yet to be resolved. after speaking to at least 50 plus supervisors in the claims department i have now after all this time have flat out informed me that they just flat out refuse to reslove this matter none the less it has been actually proved to be fraudulent activity on this ACOOUNT. tHIS IS ABSOULTLY ABSURRED!!!!!!!!!!!!! Im not sure exactly where to start with this one but i am in need of legal advice asap! I am a single mother of 5 and when this fraud occured it actually caused me and my children to lose our home and we have still not recovered from this and as a customer of the texas debit card AND EPPICARD SERVICES for quit some time this is unacceptable customer service and leadership especially on a fraud claim that has been proven by reliable sources such as Phoenix police department. Im in need of advice asap!!!!!!!!!!!!!!!!!!!!!!!!!!
Every other week, a deposit is made into my EppiCard account for Child Support. I login, and transfer the funds to my checking account, so that I can pay my bills. I attempted to login to my Eppicard account, and was unable to, as a banner came up stating that, "Your card status is fraud-suspended/closed, cannot login."
I called the 1-800 number on the screen, and was prompted to enter my Account#, Social Security#, Birthdate and PIN#. After being on hold for about 5 minutes, I spoke with a representative that requested the same information that I had just entered, and was told that my account was closed. I asked her why, and she said that they suspected that it was fraudulantly used. When I asked her who reported this finding, she said she did not know. I also inquired about the date and time it was closed, and she was unable to answer the question. I asked her how I would be able to access the money in my account, and she said that I would be unable to, until I was issued a new card. I asked her when that would happen, and she said that she will order one for me, and that it will take 7-10 business days. I asked her if there was any way that I could get it sooner, as I have bills pending, and she said that she could expedite it for a $15 charge. I found that unacceptable: My card was cancelled without my knowledge, I have no way to access my funds and I can access my funds in 2 business days if I want to pay $15 for a choice that EppiCard made without my knowledge. I asked to speak to her supervisor. She informed me that a supervisor was going to tell me the same thing, and that they can't access my account, and I will have to wait until the card comes in the mail.
I spoke with the Supervisor, Caleb, and after providing him with the same information that the previous associate requested (Name, address, Social Security #, Birthdate, Debit Card# and PIN#), he said there was nothing he could do to help - that I would just have to wait until I receive the new card in the mail. I asked to speak to his supervisor, and he said he was the only one there. I asked him who he reported to, and he said he was unable to give me that information. I asked him if his manager was there, and he said yes, but he does not accept phone calls.
I called again, thinking that maybe I might get to speak with someone that may be able to offer a solution, but the situation only got worse. I don't know if there is another option for Child Support, but EppiCard is very difficult to work with. It seems as though they can close your card at any time without your knowledge and utilize money that does not belong to them, for 7-10 business days, while they issue a new card and send it out in the mail. What a corruptive outfit!!! I would not recommend this company to anyone!
I was charged for several months by MSFT for random chargess from $1.99 to $99.99. Some days as many as 10 charges. After contacting EPPICARD customer service to report fraud, I had to complete paperwork 2 times comfirming that I did not make any of these chaarges. Since you do not get a statement, this totaled over $2000, I had to change my card twice and each time another customer service representativee claims the past representative did not complete it correrctly. 4 months later, I receive a letter from the dispute department stating that they found the charges to be accurate. How, they could not supply a number or records that they attempted to look into this matter. According to their records the dispute closed the day after I made the telephone call reporting it. HOW IS THAT POSSIBLE????? The next day, I still did not receive the paperwork,
This is a state issued card for New York Child Support. They are very rude and very unprofessional. Since then I havee redirected the money to my bank account but still attempting tto get my money back. I have contacted local law enforcement regarding this scam. I had to request that dispute be reopened and they claim , they will get it my case "ONE DAY" this is money allocated for my children, I i do not see hoow they can continue to SCAM people for years. I have found cases online since 2008 with the same type of issues. I am definitely looking into legal actions since this is a major hardship for my children and ethically wrong.