On 9/20/2014 I made booking (Booking No : 597149) for air flights, trains, hotels for two, cost about $3,300. In two days company emailed that they had wrong price info for particular hotel and I have to pay additional $451.99. Therefore; the package price should be $3, 758.68.
However they continued to advertise the same itinerary at cost about $3,415.32 for at least two days longer.
Itinerary=90449145&Zip=11235 and Itinerary=90464804&Zip=11235. When I requested explanation, my email was totally ignored. But now company emailed cost is about $4080.
On my level I can only guess if this is rippof, false adverisement or just stupidity.
I wanted to take the opportunity to address the grievances expressed in the previous post. For the record, I am an employee of Solar Tours, the parent company of European Destinations. After researching the incident, it appears that there was a technical error in booking process, causing the hotel costs to be underestimated by 451.99. For that we sincerely apologize. However, what was not stated, or updated, is that the original quote was honored at our expense. The booking was confirmed, and we hope the traveler has a spectacular vacation.
Unfortunately, the nature of online reviews and complaints is that they are very easy to generate, but very difficult to remove, and posters rarely feel obligated to retract or update them. We appreciate that in this case we had and opportunity to set the record straight.
European Destinations Reviews
On 9/20/2014 I made booking (Booking No : 597149) for air flights, trains, hotels for two, cost about $3,300. In two days company emailed that they had wrong price info for particular hotel and I have to pay additional $451.99. Therefore; the package price should be $3, 758.68.
However they continued to advertise the same itinerary at cost about $3,415.32 for at least two days longer.
Itinerary=90449145&Zip=11235 and Itinerary=90464804&Zip=11235. When I requested explanation, my email was totally ignored. But now company emailed cost is about $4080.
On my level I can only guess if this is rippof, false adverisement or just stupidity.
At this moment I haven't been actually charged.
European Destinations, In Response
I wanted to take the opportunity to address the grievances expressed in the previous post. For the record, I am an employee of Solar Tours, the parent company of European Destinations. After researching the incident, it appears that there was a technical error in booking process, causing the hotel costs to be underestimated by 451.99. For that we sincerely apologize. However, what was not stated, or updated, is that the original quote was honored at our expense. The booking was confirmed, and we hope the traveler has a spectacular vacation.
Unfortunately, the nature of online reviews and complaints is that they are very easy to generate, but very difficult to remove, and posters rarely feel obligated to retract or update them. We appreciate that in this case we had and opportunity to set the record straight.