ExamCollection is a repository of sample exams which are contributed by the site's users. They also offer a a "PREMIUM" subscription to access "Premium" files that are supposedly of higher quality.
I was interested in one specific exam (Microsoft 70-488). I took a monthly subscription at $49 and downloaded the file. Even though the file was comprehensive (contained a large number of sample questions), the answers seemed random and without explanation. The "community" files were actually better in this respect. It would have been better suited as training material if it had been delivered without answers, rather than wrong answers.
When I wanted to cancel the subscription, I learned that I had to pay a fee of $59 to cancel before "the minimum period" of 3 months. However, ABSOLUTELY NO MENTION OF THIS HAD BEEN MADE during the ordering process, NOT EVEN IN THE SMALL PRINT OF THE TERMS AND CONDITIONS (they mention a POSSIBLE minimum period but it remains unspecified).
I'm no lawyer, but my intuition tells me that this is clearly illegal and I could sue them.
I wrote them an email to give them the opportunity to reimburse me before writing this report. They declined, referring to their FAQ that contains the "minimum period" clause. However, no reference to the FAQ is made in the ordering process, and like I said the fine print does not state it, so this is irrelevant.
In addition to the rip-off, they make you go through a painful cancellation procedure where you have to download a form, fill it out by hand, check a box to confirm that you've read the fine print (which is pointless because it doesn't even contain the offending clause), sign it, scan and upload it. I was left wondering how to get to the next step until I figured out that I had to click on the "cancel" button again after each step. Only after uploading the form did I get the "good news" that I had to pay an extra $59, and only after clicking on "cancel" AGAIN after may payment was confirmed that the cancellation actually went into effect.
I subscribe examcollection.com for my cisco exams , I paid 48$ for one month , but when I checked my bank details, another 48$ deducted from my account. I contacted the website via their support e-mail address but the respond was "
Monthly subscription customers are charged for minimum 3 months and if you want to cancel this subscription before time, you will have to pay $59.99 cancellation fee.
After 3 month charge cancellation will be free.
Login to your account > go to "My Products " and there you will find option to cancel subscription
Click "Cancel subscription" and follow instructions to cancel your subscription."
this is totally unacceptable , btw to be a member for three month is cheaper then monthly , I am not stupid , If I want to be member for three months I would subscribe it for three months.I told them that and they send me "
Hi,
We cannot provide you any refund as product has been downloaded and used. You are charged twice , you have to pay 1 more charge after which you can cancel your subscription"
They even did not mention about the their policy , Be carefull and do not purchase anything from this website, it is totally ripped off.
ExamCollection Reviews
ExamCollection is a repository of sample exams which are contributed by the site's users. They also offer a a "PREMIUM" subscription to access "Premium" files that are supposedly of higher quality.
I was interested in one specific exam (Microsoft 70-488). I took a monthly subscription at $49 and downloaded the file. Even though the file was comprehensive (contained a large number of sample questions), the answers seemed random and without explanation. The "community" files were actually better in this respect. It would have been better suited as training material if it had been delivered without answers, rather than wrong answers.
When I wanted to cancel the subscription, I learned that I had to pay a fee of $59 to cancel before "the minimum period" of 3 months. However, ABSOLUTELY NO MENTION OF THIS HAD BEEN MADE during the ordering process, NOT EVEN IN THE SMALL PRINT OF THE TERMS AND CONDITIONS (they mention a POSSIBLE minimum period but it remains unspecified).
I'm no lawyer, but my intuition tells me that this is clearly illegal and I could sue them.
I wrote them an email to give them the opportunity to reimburse me before writing this report. They declined, referring to their FAQ that contains the "minimum period" clause. However, no reference to the FAQ is made in the ordering process, and like I said the fine print does not state it, so this is irrelevant.
In addition to the rip-off, they make you go through a painful cancellation procedure where you have to download a form, fill it out by hand, check a box to confirm that you've read the fine print (which is pointless because it doesn't even contain the offending clause), sign it, scan and upload it. I was left wondering how to get to the next step until I figured out that I had to click on the "cancel" button again after each step. Only after uploading the form did I get the "good news" that I had to pay an extra $59, and only after clicking on "cancel" AGAIN after may payment was confirmed that the cancellation actually went into effect.
I subscribe examcollection.com for my cisco exams , I paid 48$ for one month , but when I checked my bank details, another 48$ deducted from my account. I contacted the website via their support e-mail address but the respond was "
Monthly subscription customers are charged for minimum 3 months and if you want to cancel this subscription before time, you will have to pay $59.99 cancellation fee.
After 3 month charge cancellation will be free.
Login to your account > go to "My Products " and there you will find option to cancel subscription
Click "Cancel subscription" and follow instructions to cancel your subscription."
this is totally unacceptable , btw to be a member for three month is cheaper then monthly , I am not stupid , If I want to be member for three months I would subscribe it for three months.I told them that and they send me "
Hi,
We cannot provide you any refund as product has been downloaded and used. You are charged twice , you have to pay 1 more charge after which you can cancel your subscription"
They even did not mention about the their policy , Be carefull and do not purchase anything from this website, it is totally ripped off.