This company is a scam. In the beginning we were working with Harrison. He advised us that we were in good hands. Calling me multiple times to explain to me that they will provide us with a driver. Well the day of our transport was in a week and we haven't heard of any update. We tried calling everyday but either we got put on hold for ever or got to their voice mail system which is always full. We were also emailing the company to find out any updates. Well the day came that we thought a driver was supposed to meet us...a driver never showed...We obviously were very upset with the service and asked for our deposit back the agreed and said it should take up to a week to process...its been 3 weeks now. When i call the office to ask for an update the receptionist Ashley put me on hold then ask what i need i advise here i need to speak with accounting. From there she transfers me to accounting specificly Jason. Jason never answers the phone and his mailbox is full. I feel very ripped out I'm not even sure if this is a real company i can never get a hold of anyone. We paid a $150 deposit and are requesting a refund. We were not provided a driver ever and have been treated very poorly.
In July 2014, I contracted with exception auto transport to ship a car from Orlando FL to Gilbert AZ. I had previous problems shipping this car to Orlando with this company so they said they would give me a discount on my next shipment. Since I would get a discount I chose exception auto transport over other shippers. With the discount I was quoted $1,100 with $100 of that taken as a deposit and $1000 due at drop off.. The $100 was charged to my credit card and I notified the auto shop in Gilbert Az receiving the car, that the payment at delivery would be $1,000..
Now on the day of delivery, to my surprise the receiving auto shop calls me and says the driver wants $1,100 from the shop to drop off the vehicle. I contact exception auto transport customer service and I was told to have the shop pay the $1,100 and i would be refunded the extra money ($100) . After this I`ve been getting the run-around ever since.
At first exceptional auto said I needed to e-mail their accounting department to get the refund. I did this and called back . Then they said they were waiting on the driver to mail them a check for the refund. A few weeks later i called back and now they said their company was recently acquired by another company and they're waiting for the other company to issue the refund. I call back a few weeks later and the supervisor said he`ll look into it and call me back. Now weeks later I call back again. This Superior said he`ll forward it to corporate and to call back. I call back the next day and he says they haven't responded yet but will respond by the next day. I make a call the next day again and now the supervisor "had just left 5 minutes prior". I ask customer service for the corporate phone number and I am told there is no corporate number. and i can only contact them through info@exceptionauto which is just the general business e-mail address. I`ve asked for other supervisors and was told i can only talk to the accounting supervisor ... I was at the point where i called everyday and I either got put on hold for 45 minutes or i just got sent directly to voicemail. Ive left messages with no reply.. Ive filed complaints with the better buisness buraue, consumer affairs and have not gotten a resolution to the issue
Exceptional Auto Transport Reviews
This company is a scam. In the beginning we were working with Harrison. He advised us that we were in good hands. Calling me multiple times to explain to me that they will provide us with a driver. Well the day of our transport was in a week and we haven't heard of any update. We tried calling everyday but either we got put on hold for ever or got to their voice mail system which is always full. We were also emailing the company to find out any updates. Well the day came that we thought a driver was supposed to meet us...a driver never showed...We obviously were very upset with the service and asked for our deposit back the agreed and said it should take up to a week to process...its been 3 weeks now. When i call the office to ask for an update the receptionist Ashley put me on hold then ask what i need i advise here i need to speak with accounting. From there she transfers me to accounting specificly Jason. Jason never answers the phone and his mailbox is full. I feel very ripped out I'm not even sure if this is a real company i can never get a hold of anyone. We paid a $150 deposit and are requesting a refund. We were not provided a driver ever and have been treated very poorly.
In July 2014, I contracted with exception auto transport to ship a car from Orlando FL to Gilbert AZ. I had previous problems shipping this car to Orlando with this company so they said they would give me a discount on my next shipment. Since I would get a discount I chose exception auto transport over other shippers. With the discount I was quoted $1,100 with $100 of that taken as a deposit and $1000 due at drop off.. The $100 was charged to my credit card and I notified the auto shop in Gilbert Az receiving the car, that the payment at delivery would be $1,000..
Now on the day of delivery, to my surprise the receiving auto shop calls me and says the driver wants $1,100 from the shop to drop off the vehicle. I contact exception auto transport customer service and I was told to have the shop pay the $1,100 and i would be refunded the extra money ($100) . After this I`ve been getting the run-around ever since.
At first exceptional auto said I needed to e-mail their accounting department to get the refund. I did this and called back . Then they said they were waiting on the driver to mail them a check for the refund. A few weeks later i called back and now they said their company was recently acquired by another company and they're waiting for the other company to issue the refund. I call back a few weeks later and the supervisor said he`ll look into it and call me back. Now weeks later I call back again. This Superior said he`ll forward it to corporate and to call back. I call back the next day and he says they haven't responded yet but will respond by the next day. I make a call the next day again and now the supervisor "had just left 5 minutes prior". I ask customer service for the corporate phone number and I am told there is no corporate number. and i can only contact them through info@exceptionauto which is just the general business e-mail address. I`ve asked for other supervisors and was told i can only talk to the accounting supervisor ... I was at the point where i called everyday and I either got put on hold for 45 minutes or i just got sent directly to voicemail. Ive left messages with no reply.. Ive filed complaints with the better buisness buraue, consumer affairs and have not gotten a resolution to the issue