Buyer beware! I unfortunately fell prey to this companies high pressure sales tactics when they were called Sungate Energy Solutions. I bought 8 solar panels for $26,000 after being told it would wipe out my $400 month electric bill. It took a year before I got my true up billed and figured out I got screwed! I started doing tons of research and found our fairarkwt value was $12,000 plus I really need a bout 34 panels to wipe out my bill. I wished I had done as much research before the fact as I've done after.
i'be since made it my mission to help educate other homeowners to not fall for the same bs! Do your research! Never buy anything without getting two to three bidI! If it sounds to good to be true it is!
So Mr. Smith thinks he can just change his name again and walk away from all the financial carnage he has caused people? Not while I breathing! Fidelity Home Energy INC is a scam! It has not been around for 14 years as the California State License Board we site would lead you to believe. (I will be contacting them next as the issuance date should change everytime the name changes)
Bottom line is run! If your reading this your welcome. Do your research BEFORE making a big investment instead of after like me. I don't know about you but if I had truly built a great reputation I surely would not change my name. Would you?
I agree with the above review and add to it with my own experience. We were told that because we were DWP customers it could take up to 3 months to get our system connected. Sungate's sub contracted installers (we were told they didn't use subs, but they did, and that isn't my complaint) in May 2014. Towards the end of July we hadn't heard from DWP or Sungate so my husband left Mr. Spielman at Sungate a message. No response. So the next week my husband called DWP and left a message. Their solar representative called back and got me on the phone. Very nice man explained that On June 27th DWP sent a request to Sungate for several required documents to be completed and/or corrections made to some that had been submitted. These were documents normally required by DWP. the deadline for Sungate to submit all of these document I was told by the solar rep. had come and gone. I asked if I could complete the paperwork myself and was told Sungate would have to do this.It was at this time I learned of the comapny name changing to Fidelity Home Energy. So I called three different people at Sungate/Fidelity and left each a phone message and sent all an email with the necessary information to complete the paperwork. No phone calls and just an email saying they were working on it came back. Nothing happened so weeks later I called again. This was towards the end of Aug. I threaten a bad review on Angie's list. I got a phone call saying that it was all DWP's fault and we would be connected by Thursday or Friday at the latest. (Sept. 4 or 5th). Nothing. I went on to Angie's list a gave a bad review and to the BBB. By Sept. 9th I got a call from Sungate/Fidelity's customer service manager because she had seen the review on Angie's list. She took over and within two days found that the paperwork wasn't filed correctly (as DWP had informed me and I had informed Sungate repeatly) She got the paperwork sent over to me to complete and then she submitted it. Now since this was really the first time the paperwork was being submitted in it's entirety the time to connection started at that point. So here we are waiting 6 to 8 weeks to get approval to connect.
Repeatly Fidelity's response has been to blame DWP. When I pointed out that the fault lies with the documents not being filed on time nor correctly Mr. Spielman finally admits fault. The lack of organization, passing the buck and not taking responsibility has been amazing to me. The customer service manager has been the only helpful person and yet we are still waiting. I would encourage people to research as well, because in hindsight we have over paid greatly and this has been one of the worst experiences.
After being contacted by Ms. Keller Manager of Sungates Customer Service department things began to move. She took over, getting the required paperwork filled out (correctly) and sent to the DWP. This put us in a new 3 month waiting period to get connect. She asked me to keep calling DWP to apply pressure in an attempt to speed up the process.
Ms. Keller listen to my comment that we were deeply upset about the fact that due to their disorganization we were now going though the some expensive part of the year (Summer months require A/C which is expensive) not connected as we had planned to be. The cost should be covered by Sungate from the time we should have been connected to the point were we would actually be connected. Ms. Keller said she would take the matter up with management. The agreement that was reached was that Sungate would indeed pay our electric bill covering that period. When we were finally connected we knew what that amount was and Sungate/Fidelity sent us an agreement, and then paid us $1,100.00 to cover the cost of those months of electric charges. Plus Ms. Keller added a $100.00 gift card for our inconvenience. We agreed to update reviews we had made to reflect that a settlement was reached.
Fidelity Home Energy INC Reviews
Buyer beware! I unfortunately fell prey to this companies high pressure sales tactics when they were called Sungate Energy Solutions. I bought 8 solar panels for $26,000 after being told it would wipe out my $400 month electric bill. It took a year before I got my true up billed and figured out I got screwed! I started doing tons of research and found our fairarkwt value was $12,000 plus I really need a bout 34 panels to wipe out my bill. I wished I had done as much research before the fact as I've done after.
i'be since made it my mission to help educate other homeowners to not fall for the same bs! Do your research! Never buy anything without getting two to three bidI! If it sounds to good to be true it is!
So Mr. Smith thinks he can just change his name again and walk away from all the financial carnage he has caused people? Not while I breathing! Fidelity Home Energy INC is a scam! It has not been around for 14 years as the California State License Board we site would lead you to believe. (I will be contacting them next as the issuance date should change everytime the name changes)
Bottom line is run! If your reading this your welcome. Do your research BEFORE making a big investment instead of after like me. I don't know about you but if I had truly built a great reputation I surely would not change my name. Would you?
Sungate/Fidelity Home Energy
I agree with the above review and add to it with my own experience. We were told that because we were DWP customers it could take up to 3 months to get our system connected. Sungate's sub contracted installers (we were told they didn't use subs, but they did, and that isn't my complaint) in May 2014. Towards the end of July we hadn't heard from DWP or Sungate so my husband left Mr. Spielman at Sungate a message. No response. So the next week my husband called DWP and left a message. Their solar representative called back and got me on the phone. Very nice man explained that On June 27th DWP sent a request to Sungate for several required documents to be completed and/or corrections made to some that had been submitted. These were documents normally required by DWP. the deadline for Sungate to submit all of these document I was told by the solar rep. had come and gone. I asked if I could complete the paperwork myself and was told Sungate would have to do this.It was at this time I learned of the comapny name changing to Fidelity Home Energy. So I called three different people at Sungate/Fidelity and left each a phone message and sent all an email with the necessary information to complete the paperwork. No phone calls and just an email saying they were working on it came back. Nothing happened so weeks later I called again. This was towards the end of Aug. I threaten a bad review on Angie's list. I got a phone call saying that it was all DWP's fault and we would be connected by Thursday or Friday at the latest. (Sept. 4 or 5th). Nothing. I went on to Angie's list a gave a bad review and to the BBB. By Sept. 9th I got a call from Sungate/Fidelity's customer service manager because she had seen the review on Angie's list. She took over and within two days found that the paperwork wasn't filed correctly (as DWP had informed me and I had informed Sungate repeatly) She got the paperwork sent over to me to complete and then she submitted it. Now since this was really the first time the paperwork was being submitted in it's entirety the time to connection started at that point. So here we are waiting 6 to 8 weeks to get approval to connect.
Repeatly Fidelity's response has been to blame DWP. When I pointed out that the fault lies with the documents not being filed on time nor correctly Mr. Spielman finally admits fault. The lack of organization, passing the buck and not taking responsibility has been amazing to me. The customer service manager has been the only helpful person and yet we are still waiting. I would encourage people to research as well, because in hindsight we have over paid greatly and this has been one of the worst experiences.
Ms. Keller listen to my comment that we were deeply upset about the fact that due to their disorganization we were now going though the some expensive part of the year (Summer months require A/C which is expensive) not connected as we had planned to be. The cost should be covered by Sungate from the time we should have been connected to the point were we would actually be connected. Ms. Keller said she would take the matter up with management. The agreement that was reached was that Sungate would indeed pay our electric bill covering that period. When we were finally connected we knew what that amount was and Sungate/Fidelity sent us an agreement, and then paid us $1,100.00 to cover the cost of those months of electric charges. Plus Ms. Keller added a $100.00 gift card for our inconvenience. We agreed to update reviews we had made to reflect that a settlement was reached.