Gadget Guard


Country United States
State Djibouti
City North Salt Lake
Address 709 North 400 West, Suite 3
Phone 1-855-95GUARD
Website www.gadgetguard.com/

Gadget Guard Reviews

Most Useful Comment
  • Jul 23, 2017

I bought the samsung galaxy s8+ black ice cornice edition screen guard from gadget guard. The screen cracked in 6 days. I contacted them and they would not waive the $9.99 shipping fee to get my "lifetime warranty free replacement screen guard". I could see if i had it for even 3 months but 6 days!! this company does not have a good product-do not buy it!!!

Mark as Useful [2 votes]
Most Useful Comment
  • Jun 8, 2017

Bad company to deal with

We bought two of the screen protectors at a AT&T store one cracked in less then 3 months. Cost us $5 to get our so called free replacement after we payed the shipping we haven't gotten any thing from them confirming shipping or tracking no and forget calling them here's what you get they open 4 hrs a day mon thru fri. But when you call it's always the same the machine prompts you to push 2. Then you get elevator music for about 10 mins then a recording tells you they are experiencing heavy call volume to email and they will get back in a day or two if you continue to hold you listen to more music about 5 mins then it come on days the mailbox you called is full call back later then it hangs up. Not much of a business if you ask me.

Mark as Useful [2 votes]
Most Useful Comment
  • Jul 22, 2014

Deceptive advertising of "free" replacement screen guard. $5 handling charge is not free.

Mark as Useful [2 votes]
  • Jun 9, 2017

Very Frustrating

Purchased the Black Ice phone cover for my daughter at an AT&T store. I tried to register the product online with no success. I sent an email to them and never got a reply. A few weeks later my daughter dropped her phone and the Gadget Guard cracked. I have tried to call them and I am always on hold. No one ever answers. I will not purchase any more of their products. Not much phone protection if it cracks the first time it is dropped. It wasn't cheap either. Something shady with this company.

Mark as Useful [1 vote]
  • May 24, 2016

Ripp OFFF!

They make you pay for shipping and handling...$5.00. Also, horrible customer service...they don't answer/return calls or emails.

Mark as Useful [1 vote]
  • Feb 18, 2015

Less than 1 star....

Scam scam scam scam...... bought into the 'lifetime warranty', not recognizing that, in 2 years, my phone would be replaced and the new model would nix my warranty...... and the old model's Gadget Guard is no longer available at my local Verizon where I bought it, so I have to register and pay $5 for a new one.... 20% of the original cost...which doesn't fit my new phone..... nice 'free replacement'.... I am an IDIOT for falling for this up - sell scam.... wow.....

Mark as Useful [1 vote]
  • Jun 20, 2019

DON'T STICK

I had my gadget guard for two weeks and it started to come off. Like the other reveiws I agree it is not worth the money. I had to paid $10.00 to get a replacement.

  • May 21, 2019

RIPOFF

The Black Ice did not work and my screen was scratched and cracked. You cannot talk to customer service, it is all email and takes 24 - 48 hours for each and every response. They deny receiving my registration, which was done on their website. SCAM!!!!!!!

  • May 21, 2019

Don't waste your money

Letter to Gadget Guard after getting scammed:

Your company, product, warranty and customer service SUCKS!!!! I will never purchase this again. I spent over $150 within a 4 week period and got NOTHING in return. The product did not work! I did register, but evidently it did not go through. I did it within the required 30 days!!!!!!!!!!!!

All is fine until you try to use the warranty or talk to someone. This is such a scam!!

You know I purchased the product because the pin is a true registered pin and I am sure you know that it was purchased at US Cellular in Brookfield WI. You can keep those records but not the PROPER, TIMELY registration on YOUR website. Pitiful!!!!!!

  • Aug 1, 2018

iPhone 8 Plus - Gadget Guard

I had this product for 2 days. In my pocket was my phone and 3 keys w/remote....the gadget guard was chipped in 2 spots then cracked. I will NEVER be buy this SH$% again!

  • Jul 24, 2018

registration

can't get anyone by phone can't seem to get them to csll there number not working? what is up want my money back going back to and ask for for refund it is a scam beware shame on my husband don't ever buy with out wife. i have tried to registr keep getting Megan we didn't get the info we sent it from At& T store. S Turner

  • Nov 12, 2017

BIGGEST SCAM I"VE SEEN IN A WHILE!!!

HAd the black ice for 2 weeks. Literally broke laying it face down in the truck console. $10 for a FREE replacement??? Bull, Shipping cost is $2.77 so bottom line they're still making money on warranty!

  • Sep 18, 2017

DON'T WASTE YOUR MONEY ON THIS RIPOFF!

I purchased Gadget Guard Tempered Glass Curved Display Guard from ATT. It cracked in three days. I had registered but when filing claim I had to pay $10.00 to have it shipped. It's a ripoff and false advertising. I ordered one from Amazon which is exactly like the $49.95 and only paid $7.00 with free shipping. My rating is a BIG ZERO. It doesn't deserve even a one star.

DONT WASTE YOUR MONEY ON THIS RIPOFF!

  • Aug 9, 2017

They don't answer the phone number listed or you get a busy signal. In today's age?? Very frustrating and they wait 3 days before sending a replacement. I will say, however, if you message them on facebook, you get a quick response! it shouldn't be such an ordeal tho

  • Jun 9, 2017

Rip off

It's a rip off. $6 for shipping yet it you buy one on line it's free shipping. You buy them at Verizon why can't you just get a replacement at the same store? I'll answer that cuz it's a ripoff.

  • Jul 13, 2016

Contacting customer service

I have tried to contact [email protected] for three hours. I need to change something on my billing and cannot get an answer from the phone or the web site. Horrible service. Never purchase anything from gadget guard.

  • Aug 18, 2014

DON'T BUY

Bought there protector at local Verizon store, told it would be replaced for free if needed. Now, you have to order a new on on line and take it to the Verizon store (who would like to install it for me). Replacement is free, BUT shipping and handling is charged $5.00 for what a first class stamp costs!!!!!

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