This is my story. I am a loyal 25+ year gm owner. Pictured here are my last gm products i will ever own. My 2010 chevrolet express motorhome has run for almost 5 years with not one problem, gm sent me a letter telling me that some owners were having problems with there transmissions and that i needed to bring it in for just a reprogramming. After that i took the motorhome on a trip to the blue ridge mountains and the truck shifted really bad going up hills at slow speeds. I had to call gm because i could not find a dealer that would work on it. The dealer i bought it from is not licensed to work on gm products but can sell them. Gm found a dealer who looked at it drove it and even wrote on the repair slip that he felt chugging on underload. Tech asst, told him to tell me to use higher octane. 5 years of driving it with not problems and they reprogram the tranny and no i have to use a higher octane.
Called gm and this is where my nightmare started. I was put in touch with cassandra from senior adviser and right from the beginning she had a attitude with me. Lying to and then making promises only to break them after. She promised she would call back and never did and then said she wrote down the wrong number and i find that funny because after the weekend she called me but never asked me for the right number. I spent 4 hours on the phone with gm and only hung up after my cordless went dead. Worst experience i have ever had with a company. Now i find out my brand new colorado has two open recalls. That means that gm does not have the parts or know how to fix them. But who needs front brakes or your front seat bolted in right. Run !!!!! people gm has not changed and does not care one bit about you. Follow up. Cassandra just called me 5/18/15 and left a message telling there are no other dealers in my state that will work on my motorhome even though there are hundreds of gm dealers in my state. Nice i a truck under factory warranty that no one will fix anf a new truck that has recalls that gm did not even let me know about. Do not buy gm. They have not changed.
GM is the worst company I ever dealt with! I leased a new 2013 Chevrolet Malibu 2LT W/EASSIST Sedan 4 Door, VIN # xx280 July 2, 2013. Buying/Leasing a car is a major purchase and I want a car that would be problem free and reliable. I gave GM a chance but I wish I never bought this car!
Since I leased this car, I had and still have several of issues with a rear noise coming from the window and bumper falling off. I brought the car to the dealership over 20 times. I took much time off from work for service drop off and pickups. The car has a history of issues and I exhausted my attempts, I called GM and asked for help after service said “don’t bring this back here for this issue”. GM customer service was NO HELP and I was forced to use the Massachusetts lemon law. After I contacted the service team, the dealership service told me they will stand by my side so GM can buy the car back the car or replace it. I was misled and left in the dark when this matter became reality, the issues were described as “minor” by the dealership. I was shocked by this outcome and not sure why this happened.
To be honest, I’m not trying to make matters worse but I want a reliable car that I’m paying for. GM is not going to do anything about this after the dealership lied. I have a car that is bad and still 18 month left on the lease. I tried to get out of this lease but I can’t afford to and forced to keep this car. This is the worst experience I ever had with any company, how can a company run with dishonestly and built the worst cars ever made? I leavened and will NEVER buy a GM as long as I live. Please do you save yourself and buy something else! I hope no one will experience what I been through!
My 09 Torrent has faulty air bags, and stabilitrak malfunction these were the same issues that caused the 2007 Torrent to be returned for dealer repairs. The company refuses to repair the same defect on the 2009...
GM has no regard for hard earned money of the working person!!!
Was driving 2004 Chevrolet Silverado 4x4 when brakes failed! Was very fortunate I was only going 25 miles per hour. Two separate brake lines rusted through causing a massive loss of brake fluid as brakers were applied. As stated, was very fortunate was going at low speed and was able to stop vechicle by pressing emergence brake.
Reported to GM, NTSB, and congressional members of Congree. Did not receive any response from NTSB; however, Senator Mitch McConnell was able to get a response from the NTSB after 14 months of review. NTSB response was... there has been 800 plus vechicles reported with problem; however, since there has not been any reported deaths, the NTSB would not pursue.
Bottle line... people must die before our government will act.
On Memorial Day weekend 2014 the ignition went out in my Pontiac Grand Prix (2008). At this point in time my car wasn't on the recall so I took it to my trusted, licensed, certified repair shop. They fixed it, all was well. Well a few weeks later they added my car make, model and year to the recall. I called GM. This Rep confirmed these were added to the recall and to wait for the letter from GM. Well, a month went by, and I had gotten nothing from GM. I call GM and get a Rep that was NOT IN THE US. I explained my situation, provided my VIN and even let them know I have a copy of my invoice. This Rep kept telling me to wait for the second letter from GM. I had to tell them several times I haven't even received a FIRST letter from them. Well, after going around and finally getting this off shore Rep to understand, then this Rep said they were going to reach a GM dealer in my area to have a reimbursement form printed out for me. I say fine, I had to get off the call, I asked for a confirmation email. A while later I get an email in broken English saying no need to see the dealer. There is no remedy for this recall. That struck me as odd, but I have GM the benefit of needing more time to send the letters. Well, a few weeks later on 8/27/14 I still had gotten nothing from GM. So I call back. Sure enough, I got another off shore (not in the US) Rep. This interaction infuriated me... I explained my entire situation to this Rep, gave my VIN, explained I had my invoice. This Rep tells me my VIN has NOT been recalled. I told this Rep this is not correct as not only have 2 other GM Reps said it was, but also some of the biggest publications in the US had told of the newest cars added. This Rep told me I was not told that. I said they were wrong and I was. After going round and round I asked TWICE for a Rep in the US. This Rep REFUSED to get me a Rep in the US and placed me on hold. This Rep comes back to the line and asks the name of the dealer I took my car to. I told them again, I did not take it to a dealer, it wasn't a part of the recall when mine went out. I again, for the THIRD time asked for a Rep in the US. This Rep again refused. I hung up. My grandma who also has a GM vehicle who got a letter, had in the letter a number to the NTSB to contact if GM isn't fixing the problem. So I call the NTSB and explain my situation and give them my VIN. They confirm IT IS in fact part of the recall, and provide me the number to my state Attorney General. I call the Attorney Generals office and begin the formal complaint process. Now, I don't much trust government agencies so I make the mistake of trying again with GM. This time I actually get a Rep in the US, but they have to transfer me. Sure enough... Back off shore... So I explain to yet another GM Rep my issue and that I have spoken with the NTSB and Attorney General. Of course this Rep doesn't know what those are, but after providing my VIN proceeds to tell me my car isn't on recall. So, I demand a US Rep at this point. This Rep gets me a "supervisor". But, not anyone in the US. Here I go again explaining this. The "supervisor" again angers me and repeats what was told before. My car isn't part of the recall. I then explained what the NTSB had to say about that. This "supervisor" asks what the NTSB was. I explained what and who they were. This "supervisor" tells me I'm wrong and that the manufacturers govern themselves... I begin laughing hysterically at this. The "supervisor" puts me on hold. Comes back and says as a matter of fact my VIN is a part of a recall, but not the ignition recall, then reads me a description of the recall it's part of. Wouldn't you know? That description that the "supervisor" read is the EXACT same as the mass ignition recall? I called the "supervisor" out on this, and they said I was wrong, this recall is different. I hung up angry. Not only with GM's unwillingness to reimburse and make good on their word, but by the fact that us as tax payers and the US government bailed them out and they are obviously still outsourcing jobs. I guess I have no choice but to hope the Attorney Generals office will take care of them and I will get what I am owed. However I won't hold my breath. I will NEVER buy another GM product, and I will STRONGLY encourage anyone else from buying one. We should have never bailed this company out.
I just got off the phone with GM Corporate. They again are refusing to take responsibility for the brake issue on the Saturn Aura. I bought a 2007 Saturn Aura new. At 27,300 I had to replace the brakes and rotors. Then at 46,000 I had to replace the brakes and have the calipers cleaned. I finally gave up and traded in the car because of GMs refusal to take responsibility for the AURA brake problems. This morning I reported General Motors to the NHTSA (888) 327-4236 and to the Federal Trade Commission (877) 382-4357. GM says they will not reimburse me until there is a recall. Please report your problems so we can force a recall. The number to GM Corporate for Saturn is (800) 553-6000.
Our Cadillac CTS is in for servicing / repairs again. We paid over $1,000 for the same repair less than three years ago (Throttle Body, Connector, Seal). This is an expensive repair for something that should not have gone bad again so soon. We called GM to ask about this INFERIOR QUALITY part (part no. 9128412) and asked if they would take care of this repair because it is obviously an INFERIOR QUALITY part. GM's ""executive assistants"" TANISHA, KHALILAH & SHANTA'L each generated their own file no. but did NOTHING but use deception and delay tactics which aggrevated the already bad situation. We have been a week without our transporation and counting. Previously, we went through the same inconvenience. These GM employees lack training, lack skills and were about as helpful as a bunch of farts in an oxygen tank (see GM file no.'s: 71-1305208758, 71-1302902747 & 71-1303056124) This is rediculous. They promised to ""Reach Out"" to the service center to see what sort of a problem resolution they could work out, but days later we called the service center and they were never contacted by anyone at GM. SHAME on MARY T. BARRA for refusing to answer my emails requesting help. This is business as usual at GM where they recently got away with murder in their Recall Failures. GM needs to be shut down. These people need to be prosecuted for defrauding US of honest services, etc. Try calling them at 800-458-8006 or 855-880-1500 ext 21583.
General Motors knows they created a faulty engine in the 2007 Suburban and other more upscale GM SUVs. I don't know if they went with a cheaper product because they were on the brink of financial crisis, but the engine problems with the 2007 Chevy Suburban are causing such problems. Our 2007 Suburban has 80,000 miles on it, and now it needs a new engine to the tune of a few thousand dollars. GM knew they made a cheap product when they produced and distributed it, and placed it in an expensive vehicle to help their profit margin.
Now, we are faced with the costs of repairing an engine or buying a new vehicle, because GM fails to honor the 10 year/100,000 warranty which was originally advertised in 2007. I will never buy another GM vehicle. This is a common, expensive problem, which should be repaired at their expense. I refuse to stop speaking out about this issue, until this engine is recalled and GM is forced to make this right. Maybe somehow they thought the business would fail and they wouldn't be around when the engines started to fail. SHAME ON YOU GM!!
My Pontiac solstice shut off on the highway when I bumped my key ring on January 10 2014. That caused the engine to Shut down and there by caused a airbag failure code. Took it to Jim Ellis Buick gmc for repair. They refused along with general motors to acknowledge it was related. They wwanted me to pay 1000.00 to replace the airbag module. My car has never been in a accident so I can't see why the module would go bad. I believe it is related to the General Motors recall on there ignition switch.
General Motors Reviews
This is my story. I am a loyal 25+ year gm owner. Pictured here are my last gm products i will ever own. My 2010 chevrolet express motorhome has run for almost 5 years with not one problem, gm sent me a letter telling me that some owners were having problems with there transmissions and that i needed to bring it in for just a reprogramming. After that i took the motorhome on a trip to the blue ridge mountains and the truck shifted really bad going up hills at slow speeds. I had to call gm because i could not find a dealer that would work on it. The dealer i bought it from is not licensed to work on gm products but can sell them. Gm found a dealer who looked at it drove it and even wrote on the repair slip that he felt chugging on underload. Tech asst, told him to tell me to use higher octane. 5 years of driving it with not problems and they reprogram the tranny and no i have to use a higher octane.
Called gm and this is where my nightmare started. I was put in touch with cassandra from senior adviser and right from the beginning she had a attitude with me. Lying to and then making promises only to break them after. She promised she would call back and never did and then said she wrote down the wrong number and i find that funny because after the weekend she called me but never asked me for the right number. I spent 4 hours on the phone with gm and only hung up after my cordless went dead. Worst experience i have ever had with a company. Now i find out my brand new colorado has two open recalls. That means that gm does not have the parts or know how to fix them. But who needs front brakes or your front seat bolted in right. Run !!!!! people gm has not changed and does not care one bit about you. Follow up. Cassandra just called me 5/18/15 and left a message telling there are no other dealers in my state that will work on my motorhome even though there are hundreds of gm dealers in my state. Nice i a truck under factory warranty that no one will fix anf a new truck that has recalls that gm did not even let me know about. Do not buy gm. They have not changed.
GM is the worst company I ever dealt with! I leased a new 2013 Chevrolet Malibu 2LT W/EASSIST Sedan 4 Door, VIN # xx280 July 2, 2013. Buying/Leasing a car is a major purchase and I want a car that would be problem free and reliable. I gave GM a chance but I wish I never bought this car!
Since I leased this car, I had and still have several of issues with a rear noise coming from the window and bumper falling off. I brought the car to the dealership over 20 times. I took much time off from work for service drop off and pickups. The car has a history of issues and I exhausted my attempts, I called GM and asked for help after service said “don’t bring this back here for this issue”. GM customer service was NO HELP and I was forced to use the Massachusetts lemon law. After I contacted the service team, the dealership service told me they will stand by my side so GM can buy the car back the car or replace it. I was misled and left in the dark when this matter became reality, the issues were described as “minor” by the dealership. I was shocked by this outcome and not sure why this happened.
To be honest, I’m not trying to make matters worse but I want a reliable car that I’m paying for. GM is not going to do anything about this after the dealership lied. I have a car that is bad and still 18 month left on the lease. I tried to get out of this lease but I can’t afford to and forced to keep this car. This is the worst experience I ever had with any company, how can a company run with dishonestly and built the worst cars ever made? I leavened and will NEVER buy a GM as long as I live. Please do you save yourself and buy something else! I hope no one will experience what I been through!
My 09 Torrent has faulty air bags, and stabilitrak malfunction these were the same issues that caused the 2007 Torrent to be returned for dealer repairs. The company refuses to repair the same defect on the 2009...
GM has no regard for hard earned money of the working person!!!
We did not buy this car or van.?
We would like this judgement drop against us.
Americredit Financial Services Inc.
The account #
Was driving 2004 Chevrolet Silverado 4x4 when brakes failed! Was very fortunate I was only going 25 miles per hour. Two separate brake lines rusted through causing a massive loss of brake fluid as brakers were applied. As stated, was very fortunate was going at low speed and was able to stop vechicle by pressing emergence brake.
Reported to GM, NTSB, and congressional members of Congree. Did not receive any response from NTSB; however, Senator Mitch McConnell was able to get a response from the NTSB after 14 months of review. NTSB response was... there has been 800 plus vechicles reported with problem; however, since there has not been any reported deaths, the NTSB would not pursue.
Bottle line... people must die before our government will act.
On Memorial Day weekend 2014 the ignition went out in my Pontiac Grand Prix (2008). At this point in time my car wasn't on the recall so I took it to my trusted, licensed, certified repair shop. They fixed it, all was well. Well a few weeks later they added my car make, model and year to the recall. I called GM. This Rep confirmed these were added to the recall and to wait for the letter from GM. Well, a month went by, and I had gotten nothing from GM. I call GM and get a Rep that was NOT IN THE US. I explained my situation, provided my VIN and even let them know I have a copy of my invoice. This Rep kept telling me to wait for the second letter from GM. I had to tell them several times I haven't even received a FIRST letter from them. Well, after going around and finally getting this off shore Rep to understand, then this Rep said they were going to reach a GM dealer in my area to have a reimbursement form printed out for me. I say fine, I had to get off the call, I asked for a confirmation email. A while later I get an email in broken English saying no need to see the dealer. There is no remedy for this recall. That struck me as odd, but I have GM the benefit of needing more time to send the letters. Well, a few weeks later on 8/27/14 I still had gotten nothing from GM. So I call back. Sure enough, I got another off shore (not in the US) Rep. This interaction infuriated me... I explained my entire situation to this Rep, gave my VIN, explained I had my invoice. This Rep tells me my VIN has NOT been recalled. I told this Rep this is not correct as not only have 2 other GM Reps said it was, but also some of the biggest publications in the US had told of the newest cars added. This Rep told me I was not told that. I said they were wrong and I was. After going round and round I asked TWICE for a Rep in the US. This Rep REFUSED to get me a Rep in the US and placed me on hold. This Rep comes back to the line and asks the name of the dealer I took my car to. I told them again, I did not take it to a dealer, it wasn't a part of the recall when mine went out. I again, for the THIRD time asked for a Rep in the US. This Rep again refused. I hung up. My grandma who also has a GM vehicle who got a letter, had in the letter a number to the NTSB to contact if GM isn't fixing the problem. So I call the NTSB and explain my situation and give them my VIN. They confirm IT IS in fact part of the recall, and provide me the number to my state Attorney General. I call the Attorney Generals office and begin the formal complaint process. Now, I don't much trust government agencies so I make the mistake of trying again with GM. This time I actually get a Rep in the US, but they have to transfer me. Sure enough... Back off shore... So I explain to yet another GM Rep my issue and that I have spoken with the NTSB and Attorney General. Of course this Rep doesn't know what those are, but after providing my VIN proceeds to tell me my car isn't on recall. So, I demand a US Rep at this point. This Rep gets me a "supervisor". But, not anyone in the US. Here I go again explaining this. The "supervisor" again angers me and repeats what was told before. My car isn't part of the recall. I then explained what the NTSB had to say about that. This "supervisor" asks what the NTSB was. I explained what and who they were. This "supervisor" tells me I'm wrong and that the manufacturers govern themselves... I begin laughing hysterically at this. The "supervisor" puts me on hold. Comes back and says as a matter of fact my VIN is a part of a recall, but not the ignition recall, then reads me a description of the recall it's part of. Wouldn't you know? That description that the "supervisor" read is the EXACT same as the mass ignition recall? I called the "supervisor" out on this, and they said I was wrong, this recall is different. I hung up angry. Not only with GM's unwillingness to reimburse and make good on their word, but by the fact that us as tax payers and the US government bailed them out and they are obviously still outsourcing jobs. I guess I have no choice but to hope the Attorney Generals office will take care of them and I will get what I am owed. However I won't hold my breath. I will NEVER buy another GM product, and I will STRONGLY encourage anyone else from buying one. We should have never bailed this company out.
I just got off the phone with GM Corporate. They again are refusing to take responsibility for the brake issue on the Saturn Aura. I bought a 2007 Saturn Aura new. At 27,300 I had to replace the brakes and rotors. Then at 46,000 I had to replace the brakes and have the calipers cleaned. I finally gave up and traded in the car because of GMs refusal to take responsibility for the AURA brake problems. This morning I reported General Motors to the NHTSA (888) 327-4236 and to the Federal Trade Commission (877) 382-4357. GM says they will not reimburse me until there is a recall. Please report your problems so we can force a recall. The number to GM Corporate for Saturn is (800) 553-6000.
Our Cadillac CTS is in for servicing / repairs again. We paid over $1,000 for the same repair less than three years ago (Throttle Body, Connector, Seal). This is an expensive repair for something that should not have gone bad again so soon. We called GM to ask about this INFERIOR QUALITY part (part no. 9128412) and asked if they would take care of this repair because it is obviously an INFERIOR QUALITY part. GM's ""executive assistants"" TANISHA, KHALILAH & SHANTA'L each generated their own file no. but did NOTHING but use deception and delay tactics which aggrevated the already bad situation. We have been a week without our transporation and counting. Previously, we went through the same inconvenience. These GM employees lack training, lack skills and were about as helpful as a bunch of farts in an oxygen tank (see GM file no.'s: 71-1305208758, 71-1302902747 & 71-1303056124) This is rediculous. They promised to ""Reach Out"" to the service center to see what sort of a problem resolution they could work out, but days later we called the service center and they were never contacted by anyone at GM. SHAME on MARY T. BARRA for refusing to answer my emails requesting help. This is business as usual at GM where they recently got away with murder in their Recall Failures. GM needs to be shut down. These people need to be prosecuted for defrauding US of honest services, etc. Try calling them at 800-458-8006 or 855-880-1500 ext 21583.
General Motors knows they created a faulty engine in the 2007 Suburban and other more upscale GM SUVs. I don't know if they went with a cheaper product because they were on the brink of financial crisis, but the engine problems with the 2007 Chevy Suburban are causing such problems. Our 2007 Suburban has 80,000 miles on it, and now it needs a new engine to the tune of a few thousand dollars. GM knew they made a cheap product when they produced and distributed it, and placed it in an expensive vehicle to help their profit margin.
Now, we are faced with the costs of repairing an engine or buying a new vehicle, because GM fails to honor the 10 year/100,000 warranty which was originally advertised in 2007. I will never buy another GM vehicle. This is a common, expensive problem, which should be repaired at their expense. I refuse to stop speaking out about this issue, until this engine is recalled and GM is forced to make this right. Maybe somehow they thought the business would fail and they wouldn't be around when the engines started to fail. SHAME ON YOU GM!!
My Pontiac solstice shut off on the highway when I bumped my key ring on January 10 2014. That caused the engine to Shut down and there by caused a airbag failure code. Took it to Jim Ellis Buick gmc for repair. They refused along with general motors to acknowledge it was related. They wwanted me to pay 1000.00 to replace the airbag module. My car has never been in a accident so I can't see why the module would go bad. I believe it is related to the General Motors recall on there ignition switch.