I have been issued a pay card by my employer via Global Cash Card and had my paycheck deposited there since October of 2013. Until March of 2014 I had no problems with the card. Each pay period I would take all my pay out of the card and if I had left a small amount for gas, etc., whatever transaction was done, it would show on the statement. All started in March of 2014 - I had 3 pays between March 7th and April 4th and the statement shows each pay deposited but does not show any transactions whatsoever for this entire period, even though I have taken my pay out of the card on each pay during March 7th and April 4th. On April 4th, the statement shows that I have taken over 3,000 Dollars out of an ATM and at a physical bank – so, basically, I did not eat or pay anything during the entire month of March, did not take my 3 pays at all, then in one day I took out, according to the statement, over 3,000(?) That’s according to the statement; in reality, I would take each pay out as it came – every two weeks.o, I got paid 1,100 (just about) and took the pay as it came, yet managed to withdraw over 4,000 in one day, according to the card statement.
At this point, the statement shows negative balance, and as the time goes by, on the 10th of April I am taking another 2,000+ out of the card from the bank teller, at the bank, at 9:15PM - the bank, of course, closes at 5PM (Friday at 7PM), and of course, my negative balance grows by that amount. Then there are a couple more transactions supposedly at that same bank, one for over 1,000 withdraw and another for over 2,000 withdraw - both are done on the same day, at the same bank window, while my debit card is supposedly already in the negative, as per the statement. Makes one wonder how in the world was I able to take all that money while running a negative balance on my debit card? What kind of bank would allow that to happen? Of course, I do not know anything about this going on.
On the 18th of April, I am to get paid and that's when I learn my pay card has been blocked due to over a 7,000 negative balance on it, and the paycheck deposited by my employer is taken by Global Cash Card as a ""payment"" towards that 7,000+ I supposedly generated via 3 previous payroll deposits. So, in the essence, I got 3 pays from March 7th to April 4th in the amount of a bit over 3,100 Dollars, yet, according to the Global Cash statement, was able to withdraw nearly more than twice of my 3 pays. How does that happen??? I have been on the phone with the bank since 4 days - since April 18th, went through a number of wait periods and hang ups, still waiting for the ""Supervisor"" to call me - that's what the lady on the phone told me - ""the supervisor has to analyze the account so she will call me back.."" - I am still waiting, I have two very small kinds (2 years and another one that is just 4 months old), and a wife that stays home, I got paid, but have no money, and no one at Global Cash Card can explain any of this to me. The company simply has taken my paycheck and run with it as of now.
At this point, it is 10:30PM (April 21) and I am still waiting for that supervisor to call me, as it was promised to me last week and today, some 4 hours ago. I will be contacting all appropriate authorities about this company. I have changed my direct deposit information, but there are millions of people who might have the same service, and worse, the same problems I am having right now. Someone needs to take a good look at this bank and its practices. Employment companies who are using this particular bank for their payroll services should also be held liable for their employees not getting paid, if those companies have not done a proper vetting as to who/what should be running their payroll services. For employers it might be about cost cuts and efficiency, but for us - employees, it is all about getting paid for work done and getting paid on time - not having a bank literally running a fraudulent business while you wonder how you will pay your bills and feed your kids in the meantime.
We got the cards for are employees from are book keepers . I must honestly say the card is a rip off any time you cant call customer service its more than a problem. For what ever reason customer service hangs up or it instantly just says its busy we its also not letting them withdraw there money smh. we are working on cancelling all cards cause we cant have our employees being upset cause they cant access there funds or pay bills.
$240 was stolen from my account using an illegal card reader at an ATM. I filed a dispute with Global Cash and they told me it would take 45 to 90 days to investigate, even though FDIC Electronic Transfers Act states that they must refund my money provisionally within ten days. The company outright refused. Bear in mind I had already contacted Denver Police and reported the stolen money to them. I got a letter in the mail from GCC stating that there was NO ERROR and that my money would not be credited. I sent a letter to GCC as well as an email requesting documentation of their investigation but they're claiming to have not received my letter and they state an email is insufficient correspondence. They have absolutely NO idea what customer service is and if you're trying to get ahold of them via telephone you can expect forty five minute hold times. The phone operators and rude and lack ANY compassion. I filed a dispute with FDIC and the OCC and I'm hoping they can help expedite this process and punish GCC.
I work everyday hard no complaints til may 15 2015 global cash card rob me of my earrings I have a family and bills to take care of they accuse me of a balance on a card they issue me with me not knowing it was a balance I got a temporary card from my employer which was a global cash card and then global cash card issse me a card with my name of it I decided to switch my cards the one with my name on it cause I figure it would be easier to pay bills with once I did that all my money all gone I went to my bank and it said decline twice I've been talking to dispute other reprentives and still no help I ask my employer and they ain't helping me either I just want justice I've been calling ever since all they told me is to wait for a letter I got it says nothing we can do not being credited and they the ones that took my hard working money and I'm just tired of fighting I'm a week behind of bills and I just don't know what to do
Global cash awards called, alex wade and a george lopez. told i won 3.5 million dollars and a new mercedes. how grand. the phone line was bad with crackling noise indicating overseas call. they constantly gave walgreens cvs and drug stores saying i used my credit card and the computer at the company picked me. how grand . bigger problem is they wanted my address to come over and give me the paperwork. i told them to e mail me the paper work and i would give it to my attorney who would meet them the next day. low and behold i was told they do not give paperwrok to third parties. be careful, they want your address......or any information on you. this is a scary thought that they want to come to your home. can you imagine letting them come to your home? beware seniors....and anyone else even young children at home alone. this is a bad one...beware of this scam. the phone number i called back was 323-952-8351
I had just got paid went to family dollar to buy my 7 month old baby some diapers and my card was declined i know no one used my credit card because i had it on me the whole day can some one please tell me how $130.00 disappears out of my account
Charges outrageous fees for ATM use, lists ATM's locations that are ""fee free"" but are not, refuses to return ATM fees that are listed on their website as free, VERY RUDE customer service agents, customer service blames cardholder for the ATM fees that are listed on their website as NO Fee ATM's,holds money returns from other companies for 7 days or more and that freezes card and unable to be used, refuses to accept that their list of ATM free locations are false and misleading, refuses to ""update"" their fee free ATM list, will not take any responsibility that their list is incorrect, tells cardholder to go to employer and get the ""terms and conditions""
Global Cash Card Reviews
I have been issued a pay card by my employer via Global Cash Card and had my paycheck deposited there since October of 2013. Until March of 2014 I had no problems with the card. Each pay period I would take all my pay out of the card and if I had left a small amount for gas, etc., whatever transaction was done, it would show on the statement. All started in March of 2014 - I had 3 pays between March 7th and April 4th and the statement shows each pay deposited but does not show any transactions whatsoever for this entire period, even though I have taken my pay out of the card on each pay during March 7th and April 4th. On April 4th, the statement shows that I have taken over 3,000 Dollars out of an ATM and at a physical bank – so, basically, I did not eat or pay anything during the entire month of March, did not take my 3 pays at all, then in one day I took out, according to the statement, over 3,000(?) That’s according to the statement; in reality, I would take each pay out as it came – every two weeks.o, I got paid 1,100 (just about) and took the pay as it came, yet managed to withdraw over 4,000 in one day, according to the card statement.
At this point, the statement shows negative balance, and as the time goes by, on the 10th of April I am taking another 2,000+ out of the card from the bank teller, at the bank, at 9:15PM - the bank, of course, closes at 5PM (Friday at 7PM), and of course, my negative balance grows by that amount. Then there are a couple more transactions supposedly at that same bank, one for over 1,000 withdraw and another for over 2,000 withdraw - both are done on the same day, at the same bank window, while my debit card is supposedly already in the negative, as per the statement. Makes one wonder how in the world was I able to take all that money while running a negative balance on my debit card? What kind of bank would allow that to happen? Of course, I do not know anything about this going on.
On the 18th of April, I am to get paid and that's when I learn my pay card has been blocked due to over a 7,000 negative balance on it, and the paycheck deposited by my employer is taken by Global Cash Card as a ""payment"" towards that 7,000+ I supposedly generated via 3 previous payroll deposits. So, in the essence, I got 3 pays from March 7th to April 4th in the amount of a bit over 3,100 Dollars, yet, according to the Global Cash statement, was able to withdraw nearly more than twice of my 3 pays. How does that happen??? I have been on the phone with the bank since 4 days - since April 18th, went through a number of wait periods and hang ups, still waiting for the ""Supervisor"" to call me - that's what the lady on the phone told me - ""the supervisor has to analyze the account so she will call me back.."" - I am still waiting, I have two very small kinds (2 years and another one that is just 4 months old), and a wife that stays home, I got paid, but have no money, and no one at Global Cash Card can explain any of this to me. The company simply has taken my paycheck and run with it as of now.
At this point, it is 10:30PM (April 21) and I am still waiting for that supervisor to call me, as it was promised to me last week and today, some 4 hours ago. I will be contacting all appropriate authorities about this company. I have changed my direct deposit information, but there are millions of people who might have the same service, and worse, the same problems I am having right now. Someone needs to take a good look at this bank and its practices. Employment companies who are using this particular bank for their payroll services should also be held liable for their employees not getting paid, if those companies have not done a proper vetting as to who/what should be running their payroll services. For employers it might be about cost cuts and efficiency, but for us - employees, it is all about getting paid for work done and getting paid on time - not having a bank literally running a fraudulent business while you wonder how you will pay your bills and feed your kids in the meantime.
Bad business
We got the cards for are employees from are book keepers . I must honestly say the card is a rip off any time you cant call customer service its more than a problem. For what ever reason customer service hangs up or it instantly just says its busy we its also not letting them withdraw there money smh. we are working on cancelling all cards cause we cant have our employees being upset cause they cant access there funds or pay bills.
$240 was stolen from my account using an illegal card reader at an ATM. I filed a dispute with Global Cash and they told me it would take 45 to 90 days to investigate, even though FDIC Electronic Transfers Act states that they must refund my money provisionally within ten days. The company outright refused. Bear in mind I had already contacted Denver Police and reported the stolen money to them. I got a letter in the mail from GCC stating that there was NO ERROR and that my money would not be credited. I sent a letter to GCC as well as an email requesting documentation of their investigation but they're claiming to have not received my letter and they state an email is insufficient correspondence. They have absolutely NO idea what customer service is and if you're trying to get ahold of them via telephone you can expect forty five minute hold times. The phone operators and rude and lack ANY compassion. I filed a dispute with FDIC and the OCC and I'm hoping they can help expedite this process and punish GCC.
I work everyday hard no complaints til may 15 2015 global cash card rob me of my earrings I have a family and bills to take care of they accuse me of a balance on a card they issue me with me not knowing it was a balance I got a temporary card from my employer which was a global cash card and then global cash card issse me a card with my name of it I decided to switch my cards the one with my name on it cause I figure it would be easier to pay bills with once I did that all my money all gone I went to my bank and it said decline twice I've been talking to dispute other reprentives and still no help I ask my employer and they ain't helping me either I just want justice I've been calling ever since all they told me is to wait for a letter I got it says nothing we can do not being credited and they the ones that took my hard working money and I'm just tired of fighting I'm a week behind of bills and I just don't know what to do
Global cash awards called, alex wade and a george lopez. told i won 3.5 million dollars and a new mercedes. how grand. the phone line was bad with crackling noise indicating overseas call. they constantly gave walgreens cvs and drug stores saying i used my credit card and the computer at the company picked me. how grand . bigger problem is they wanted my address to come over and give me the paperwork. i told them to e mail me the paper work and i would give it to my attorney who would meet them the next day. low and behold i was told they do not give paperwrok to third parties. be careful, they want your address......or any information on you. this is a scary thought that they want to come to your home. can you imagine letting them come to your home? beware seniors....and anyone else even young children at home alone. this is a bad one...beware of this scam. the phone number i called back was 323-952-8351
I had just got paid went to family dollar to buy my 7 month old baby some diapers and my card was declined i know no one used my credit card because i had it on me the whole day can some one please tell me how $130.00 disappears out of my account
Charges outrageous fees for ATM use, lists ATM's locations that are ""fee free"" but are not, refuses to return ATM fees that are listed on their website as free, VERY RUDE customer service agents, customer service blames cardholder for the ATM fees that are listed on their website as NO Fee ATM's,holds money returns from other companies for 7 days or more and that freezes card and unable to be used, refuses to accept that their list of ATM free locations are false and misleading, refuses to ""update"" their fee free ATM list, will not take any responsibility that their list is incorrect, tells cardholder to go to employer and get the ""terms and conditions""