Ordered a Lenis Pet Front Carrier on July 26 as a birthday gift. It did not ship on date promised. It did ship on Aug 2 and was delivered on Aug 6. The first time it was used, the strap broke. The birthday receipient told me, and I notified the company and asked for a return label on Aug. 30, 24 days after it was delivered. The company refused to send the label, and stated they counted the 30 days from the date I placed order. That means they counted the 11 days it took them to pack, ship and deliver the carrier against me. That is outrageous. It is not possible to evaluate an item until it is delivered. The company will not budge on their policy. Their only advise was to contact the manufacturer, Petego who said they did not sell the product and won't stand by it. There are many more reputable companies to do business with.
It all started when I was on Amazon. I ordered something I didn't want. I asked for it to be canceled and TWO DAYS LATER, they shipped it anyway.
Now, in case you don't know, when you order something on Amazon and then decide to cancel it, you have to request cancellation. That means, I sent them an email ONE DAY, and TWO DAYS LATER they shipped it. THEN I got the the email FROM AN AUTOMATED MESSAGE saying that someone would talk to me shortly. Then the NEXT DAY I got a message from a real person, at least I think it was real, named GAIL. According to it, it said it couldn't intercept my shipment when it got the message.
I think I was fine with that until, I later got the package. I expected, because none of this is my fault, to send it back without a fee or anything. I then told the company that day when I got it about returning it. AGAIN... another automated message. TWO MORE DAYS LATER, something named "Sarah" emails me back with a return number. That's okay too. What was NOT okay, was that I STILL had to pay a restocking fee ALTHOUGH this was supposed to be an accident. I then emailed them back, extremely upset, telling them about all this. They claim that I should have looked on their website on Amazon and seen the hours and days they were open because they're only open Monday through Friday. the problem was, I DID. I looked on the website through Amazon, and there is NO such talk about hours or their days open! Then Gail had the audacity to complain that none of this was their fault because their crap is PROCESSED. If I'm not responsible, and they're not responsible, then who is???? It makes no since why I can't return something I didn't want.
The fact of the matter is: I bought it by accident, I asked for them to return it, two days later they shipped it, when I got it I wanted a refund, they wouldn't give me a refund without a restocking fee, and because I don't want to pay a fee for something I didn't want in the first place, I have to keep it! And to make matters worse, I don't even own a bird! They freaking robbed me of my money and now I have to keep it. This is why I am upset. When I canceled something from them, that same day I also canceled something else. That same person I canceled it from ALSO responded back TWO DAYS LATER. He still managed to cancel it!
And they can't spell! what does this mean? ----> "Thank you for your email. I can not your account not to charge the restocking fee, however you would be responsible for getting the item back to us. Please follow the previous instructions emailed to you if you wish to return the item for a refund." -Sarah
That was the last email they sent me when I asked them why should I pay a restocking fee. Notice how they didn't even answer my question. I don't understand why they answer simple questions.
In Short, Globalpets.com and the robots, Sarah and Gail, are complete robbers! Whether or not you try and cancel it, they ship it to you anyway, and demand a restocking fee. DO NOT BUY from these people! They'll ROB YOU.
GlobalPets Reviews
Ordered a Lenis Pet Front Carrier on July 26 as a birthday gift. It did not ship on date promised. It did ship on Aug 2 and was delivered on Aug 6. The first time it was used, the strap broke. The birthday receipient told me, and I notified the company and asked for a return label on Aug. 30, 24 days after it was delivered. The company refused to send the label, and stated they counted the 30 days from the date I placed order. That means they counted the 11 days it took them to pack, ship and deliver the carrier against me. That is outrageous. It is not possible to evaluate an item until it is delivered. The company will not budge on their policy. Their only advise was to contact the manufacturer, Petego who said they did not sell the product and won't stand by it. There are many more reputable companies to do business with.
It all started when I was on Amazon. I ordered something I didn't want. I asked for it to be canceled and TWO DAYS LATER, they shipped it anyway.
Now, in case you don't know, when you order something on Amazon and then decide to cancel it, you have to request cancellation. That means, I sent them an email ONE DAY, and TWO DAYS LATER they shipped it. THEN I got the the email FROM AN AUTOMATED MESSAGE saying that someone would talk to me shortly. Then the NEXT DAY I got a message from a real person, at least I think it was real, named GAIL. According to it, it said it couldn't intercept my shipment when it got the message.
I think I was fine with that until, I later got the package. I expected, because none of this is my fault, to send it back without a fee or anything. I then told the company that day when I got it about returning it. AGAIN... another automated message. TWO MORE DAYS LATER, something named "Sarah" emails me back with a return number. That's okay too. What was NOT okay, was that I STILL had to pay a restocking fee ALTHOUGH this was supposed to be an accident. I then emailed them back, extremely upset, telling them about all this. They claim that I should have looked on their website on Amazon and seen the hours and days they were open because they're only open Monday through Friday. the problem was, I DID. I looked on the website through Amazon, and there is NO such talk about hours or their days open! Then Gail had the audacity to complain that none of this was their fault because their crap is PROCESSED. If I'm not responsible, and they're not responsible, then who is???? It makes no since why I can't return something I didn't want.
The fact of the matter is: I bought it by accident, I asked for them to return it, two days later they shipped it, when I got it I wanted a refund, they wouldn't give me a refund without a restocking fee, and because I don't want to pay a fee for something I didn't want in the first place, I have to keep it! And to make matters worse, I don't even own a bird! They freaking robbed me of my money and now I have to keep it. This is why I am upset. When I canceled something from them, that same day I also canceled something else. That same person I canceled it from ALSO responded back TWO DAYS LATER. He still managed to cancel it!
And they can't spell! what does this mean? ----> "Thank you for your email. I can not your account not to charge the restocking fee, however you would be responsible for getting the item back to us. Please follow the previous instructions emailed to you if you wish to return the item for a refund." -Sarah
That was the last email they sent me when I asked them why should I pay a restocking fee. Notice how they didn't even answer my question. I don't understand why they answer simple questions.
In Short, Globalpets.com and the robots, Sarah and Gail, are complete robbers! Whether or not you try and cancel it, they ship it to you anyway, and demand a restocking fee. DO NOT BUY from these people! They'll ROB YOU.