My domain name was coming up for renewal and I had received an email from GoDaddy telling me the same. One hour and thirty minutes after I renewed it online through the GoDaddy website, I received another email offering me a 45% discount to renew my domain name.
I contacted the GoDaddy Customer Service and asked to have the discount applied to my renewal (which would have saved me a little more than $25) but they refused and claimed that once the order had processed, they were helpless to make any adjustments.
I asked what would happen if they (GoDaddy) had some how made a mistake and charged a client too much for a renewal, to which the supervisor I was speaking to replied; "If it were our mistake, we would do whatever it would take to correct it." So obviously they do have the ability to refund an overcharge, and you would think that they would have offered to do the same in this instance.
My advice to anyone using GoDaddy is to not pay your renewals until the very last moment. It is truely sad that people who try to pay their bills early are penalized by the marketing tactics of businesses like GoDaddy.
Go Daddy Operating Company, LLC Reviews
My domain name was coming up for renewal and I had received an email from GoDaddy telling me the same. One hour and thirty minutes after I renewed it online through the GoDaddy website, I received another email offering me a 45% discount to renew my domain name.
I contacted the GoDaddy Customer Service and asked to have the discount applied to my renewal (which would have saved me a little more than $25) but they refused and claimed that once the order had processed, they were helpless to make any adjustments.
I asked what would happen if they (GoDaddy) had some how made a mistake and charged a client too much for a renewal, to which the supervisor I was speaking to replied; "If it were our mistake, we would do whatever it would take to correct it." So obviously they do have the ability to refund an overcharge, and you would think that they would have offered to do the same in this instance.
My advice to anyone using GoDaddy is to not pay your renewals until the very last moment. It is truely sad that people who try to pay their bills early are penalized by the marketing tactics of businesses like GoDaddy.