Purchased a car from Greater Chicago Motors through Demetri who was very helpful. After waiting a few weeks for the car to be delivered I contacted Casey to see why there was a delay with the shipping. He stated that it was very difficult to find a shipper that was heading my way. I finally received the car with a check engine light on. I bought the car "AS IS" so I did not have a problem with the light on and prpared to have it looked at. I called to speak with Casey to try and get some service records on the car to make sure I did not pay for procedures that were already completed on the car so that I could get the check engine light off to pass emissions. I waited a week for him to return my call because he was supposedly out of town for his birthday. In the meantime I had the car repaired, but then noticed every night the battery would die and I would have to jump the car in the morning. Brought it back to my mechanic and the battery charged fine, but something was draining the battery every night. After a few days the repair shop could not find what was wrong with the vehicle and referred it to a Porsche dealer. At this point Casey returned my call and I told him of the situation. He stated they noticed the problem before they shipped it to me and paid $2500 to try and fix the problem and thought it was fixed. He said he would forward me the service records immediately so I could try and get it fixed. This is probably the reason my shipping was delayed. I was never told that the car had this issue and I had to bring it up before it was mentioned to me. I still have not received any service records on the $2500 repair all the can give me is the Carfax report which I already have and IS NOT a complete service record on the car, which he states is. Luckily, I can afford to repair the car, but some people may not be in the same situation as me. It is ashame that Casey provides less than acceptable customer service and should notify the customer of problems with a vehicle before they receive it.
Greater Chicago Motors Reviews
Purchased a car from Greater Chicago Motors through Demetri who was very helpful. After waiting a few weeks for the car to be delivered I contacted Casey to see why there was a delay with the shipping. He stated that it was very difficult to find a shipper that was heading my way. I finally received the car with a check engine light on. I bought the car "AS IS" so I did not have a problem with the light on and prpared to have it looked at. I called to speak with Casey to try and get some service records on the car to make sure I did not pay for procedures that were already completed on the car so that I could get the check engine light off to pass emissions. I waited a week for him to return my call because he was supposedly out of town for his birthday. In the meantime I had the car repaired, but then noticed every night the battery would die and I would have to jump the car in the morning. Brought it back to my mechanic and the battery charged fine, but something was draining the battery every night. After a few days the repair shop could not find what was wrong with the vehicle and referred it to a Porsche dealer. At this point Casey returned my call and I told him of the situation. He stated they noticed the problem before they shipped it to me and paid $2500 to try and fix the problem and thought it was fixed. He said he would forward me the service records immediately so I could try and get it fixed. This is probably the reason my shipping was delayed. I was never told that the car had this issue and I had to bring it up before it was mentioned to me. I still have not received any service records on the $2500 repair all the can give me is the Carfax report which I already have and IS NOT a complete service record on the car, which he states is. Luckily, I can afford to repair the car, but some people may not be in the same situation as me. It is ashame that Casey provides less than acceptable customer service and should notify the customer of problems with a vehicle before they receive it.