Greyhound Lines, Inc.


Country United States
State Texas
City Dallas
Address P.O. Box 660691
Phone 214-849-6246
Website https://www.greyhound.com

Greyhound Lines, Inc. Reviews

  • May 18, 2015

On 02-09-2015,i traveled from Greenville,SC--Tucson AZ.When i purchased my ticket i had two bag's that were checked as "special handling" placed under the bus.I paid extra for the second bag,the "special handling" tag's were placed on my bag's,so that i would not have to transfer the bag's myself from bus-bus at transfer point's along the route.At the very first transfer point,which was Atlanta,GA as i was boarding the bus i informed the baggage handler that my luggage was marked "special handling"and would he make sure they were put on the bus,to which his reply was"you get on the bus white boy and i will do my job"that is where the reverse discrimination came into play as i am a 58yr. old white man.At the very next layover,which was in Birmingham,Ala. i looked under the bus to make sure my luggage was under the bus,it wasnt,thats where the incompatence came into play.I then ask the driver why my luggage was not under the bus,to which he became very rude ,at which point i ask his name so i could file a complaint about my luggage and his attitude.The driver in questio told me "I gave my name at the start of my shift in Atlanta,and you should have remembered it"to which i replied "thats alright,i have all my route and bus numbers printed on my ticket and itinerary and i can get your name.I then went inside the Birmingham Ala.station and ask to speak with the Customer Service Rep.who i explained to what i was attempting to find out about my luggage and how did i flie a complaint.The Customer Service Rep.told me he had no information on how to file a complaint,and that since i was going to Tucson,Az.that my luggage would be there when i arrived.I wondered how that was going to be possible since i was already several hours ahead of my luggage.When i finally arrived at the Tucson,Az station the Customer Service Rep.there was helpful as far as filing a "lost bag claim" i thought at first.As it turns out he may not have filed the claim as he stated he did,since the claim dept.in Dallas,Tx now tells me they have no record of the claim being filed,although i have the original "pink"customer copy of the complaint.As the days went by,i went to the Tucson station everyday to check about my luggage,since no one ever answered the phone so i could inquire about the progress being made.Finally about a week later the Tucson station called to say my luggage had been found,only to get to the station and find out that only one of my bags had actually ben found.I am still missing an "expedition size"backpack,fully packed.To day is 05 -17 -2015 and i have still not had a word,or letter with a "case/tracking"number sent to either by USPS or e-mail.I have E-mailed and recieved several e-mails from several different "dept"employees saying that GLI hopes i will continue to use their bus line.I have made ALL the efforts to locate my luggage that GLI has said i had to do,and i will,this week be sending "ceterfied/registered letters with copies of ALL paperwork that i have to #1 Pres/CFO Dave Leach #2 Cheif Operations Officer Bill Blankenship,#3 VP Customer Experience Myron Watkins and we will see if they will do anything about this situation,if not there is always the US Dept of Justice,GA and AZ Attorney Generals offices,ACLU, ALL National and local news media investigative shows.Surely some one will take this lack of action on GLIs part as serious as i do.All I want is my luggage or my claim payment of 250.00 which i am entilted to.

  • Apr 30, 2015

Took Greyhound Bus Lines 2/28/14. During a 3 hour layover, the bus (#86153, sched.# 1083, driver white male, 5'9, 190 lbs, glasses, graying hair) changed schedule and took off ( no one knew exactly where) with our bags in our seats and on board. I still have my original reboard ticket. Station Manager refused to call driver directly or find out where he went. Haven't seen my bag since. Many personal items in bag ($$, jewelry, computers etc..) since bag was WITH me in my seat. I did formal complaint/incident report and wrote multiple letters to David Leach's, CEO, office & Myron Watkins, VP of Customer Service office..never heard from them. I was reimbursed $80 for the 1-way ticket towards my $3500 of luggage content. A formal complaint of larceny was completed with the Richmond, Va. Police Department.

Greyhound has contracts with "unclaimed" baggage centers which sell bags. I contacted a center in Scottsboro Alabama and explained that some of those bags items being sold are not unclaimed, but stolen or lost due to Greyhound. There are many people who have experienced the nonexistence of Greyhounds customer service.

  • Dec 5, 2014

I am very disappointed with greyhound bus lines. They are ripping people off in a very outrageous way. Recently i have to purchase an online ticket for an aunt trraveling in florida. Greyhound charge an extra $18 fee if a customer purchases a ticket online for someone. But what sound more bizarre is the fact that the customer agent when you call their helpline cannot clearly explain you the reason why the fee is in place. I know the reason: GREED. I will join any lawsuit against Greyhound because this is ridiculous. We already know that most people who travel by greyhound can barely make it and this rip off company has the audacity to charge this fee. Unsucrupulous company thats what Greyhound is. Join us to sign petition against Greyhound.

  • Nov 28, 2014

Greyhound failed to transfer my luggage in Little Rock AR and I asked them if I needed too. All my clothes, my work gear, socks ,underwear t shirts work coat, jeans, tennis shoes, virtually all of my clothing. And, now they say they have found one of 2 bags....the smaller one ok great... But the larger suitcase held 53 lbs of my belongings and they offer me 250.00. Please, lets get real jeans 15 pair 20-25 t-shirts 15-25 underwear and the same in socks paperwork i cannot replace a mag light hard hat heavy work coat, hats gloves collar shirts 10-15. And, this happened on Oct. 31st 2014 I have received nothing at all so far.. Greyhound is responsible and shpould pay me to replace my luggage and clothes. 1500.00 is fair nly.

they offer me 250.00 not even close.

  • Jul 25, 2014

I am writing this report on behalf of my 13 year old stepson and his cousins. On 6/6/2014 my stepson and his two cousins and two friends were scheduled to bored their bus to Minnesota at. 1:30Am in the morning. My stepson and his two cousins bought their tickets early but where told they could not have their tickets printed.

Apparently greyhound bumped them out if the system to where if they boarded in oakland that night that they would be taken off the bus in Sacramento and have to wait 12hours to be accommodated. That is absurd. It was greyhound who made the mistake. They were told to be at the station an hour before boarding to get their tickets. The guy at the station that night was no help.It ended u p that the two friends who bought there tickets 5 days earlier got to board. My stepson and his cousins where told they have to comeback the next day.That itself was an inconvenience because we live almost 40miles from oakland. That itself is 160mikes driving back and forth. I spoke with Pat who is a manager at Greyhound in Oakland and she said that that the situation could have been fixed that night. She gave me a number to call her supervisor but he was not in so I spoke to his secretary. She gave me the run around.

Someone at Greyhound needs to recognize this mistake and acknowledge it. The stations can't provide good customer service, the people at customer service don't want to own up to it. Greyhound just wants money even if it means they have to inconvenience a person.

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