Company failed to provide me with the correct computer for my vehicle,could not give me my original core back, and getting run-around on my refund..
I ordered a computer for my car on March 18th to rule out an intermittent issue i was having. Total of the order was $218.95, and had to send back my old unit. Put the computer in my vehicle as instructed with the supplied directions and vehicle started and ran for 30 miles and then shut down. I called the business and explained what happened and they instructed me to ship the computer back so they could go over it, sent it back as instructed and received another unit. I again followed the supplied instructions and installed it and this time the vehicle didn't start at all just like when the previous unit shut down. i again called the business and spoke with the "Main Guy" Brian and we went over some trouble shooting ideas on the phone and he quoted to me that the computer i now have is my core just redone and that the fist computer sent was the wrong programming so they redid mine and sent it back to me.
This did not appear to be the same computer and when i spoke with Dereck on the phone before i sent the first computer back i told them to hold onto my core so that if the second unit did not work i wanted the core back so i could make sure the car was fine because the original computer started the car fine and worked, just had an intermittent problem and Dereck said they would and Brian confirmed it was in the notes. So at this point Brian had me try changing out the starter relay and ASD relay which i purchased new, i also installed a new camshaft position sensor and checked the fuel pump and relay and all were fine.
I called Brian back and went over my findings and pretty much gave me no other avenue and said i could send it back again but that it was the original computer and it tested fine before it left. Brian also told me that the original computer tested fine, the first computer sent to me was fine, and this second one that is supposed to be mine redone was fine. I asked Brian if they was a possibility that the first computer sent messed up anything in the vehicle sine it was the wrong programming and he said no it wouldn't mess up anything. So by this time now with shipping computers back and forth, trouble shooting, and phone conversations im almost a month without this vehicle. I called the local Dodge dealership and made an appointment to take the vehicle to be checked over to find ou the issue.
I have documentation from the dealership (Copy was also supplied to Brian) that the computer sent to me the second time was also incorrect and was programmed as an NGC 3 and needed an NGC 4 so the vehicle would run. At this point needing a vehicle the dealership ordered the correct computer, computer came in in a few days and they plugged it up and vehicle started right up and has been running fine since. Im now with dealership costs, new computer costs, and the money i paid to the business we are discussing over $1,000. I called Brian and spoke with him and gave him the information on the computer, offered to fax him the paperwork from the dealership. Brian wanted me to send this computer back to him so they could check into this and also send him a copy of the dealership paperwork. I boxed up everything and sent as requested. This was done on April 29th, i have spoken with Brian since and a refund was supposed to be issued on May 4th aswell as a core computer sent because i had to pay a $75 core charge because i have no original computer to give the dealership because they could not supply my original.
I am very upset at this point. I very calmly spoke with Brian about this the last time we talked, was supposed to hear back from him days ago and have not. I spent all this money on an issue "They" caused and all i have asked for was the original $218.95 back which i think is very fair and a core to give to the dealership to get my $75 dollars back. Now im past being able to get that so im out another $75. When i spoke with Brian last he said i may get "Some of my original purchase back" well im sorry that is just not going to fly......This was my original complaint with the Better Business Bureau, since then there has been no response from the business. I have spoke with Brian several times getting the run around about the refund and today i spoke with him 6/3/15 and he pretty much hung up on me and said that they weren't going to do anything for me. i have asked who i can speak with at the business other then him and i have no options.
I have called the Auto Service number and spoke with the "Owner" Adam Hogan, that told me he was not the owner and that Brian was the owner but was then interested in my complaint. Brian denies he is the owner and said he is the manager of the car computer Dept but he will not help me and said the refund is up to the billing Dept.I asked if i could speak with them and he gave me an email address. I emailed them on 5/14/2015 with no response to date. I get the run around every time i contact either number and its very frustrating. I pay money for a service and they pretty much told me "Oh Well" they have the right to keep my money, my vehicles original computer, and i get nothing in return but a hassle and no avenues to go through but a "Manager" that can read the return policy but offer no help. The phone number for the main business is (919) 468-2958. Funny that Mr. Hogan said that they were not the same business but if u call the Main number they can transfer you to the car computer Dept, and they have the same address
Ordered and paid for car computer for customers car on a Thursday. derrick told me part was in stock and ships within 24 to 48 hours. Actual truth is, they sat on it for 5 days and did not ship it until Tuesday of following week. Cited "bad weather" when I called to follow up. Shipped priority 2 day with post office instead of reliable shipping company, no choice given. It is now Friday and computer is lost.
Post office will not allow me to file claim as I am not the one that paid them. Has to be filed by shipper. Derrick says to wait a week before confirming package is lost. Customer is renting a car and my business looks bad for choosing these clowns. Money is gone and part is lost. All Derrick says is its out of my hands, there's nothing I can do.
Companies like this are what make Internet purchases scarey. Nobody at computer exchange gives a crap once they have your money. Bad company to deal with. i should have read reviews before trusting them. Hope you don't make the same mistake.
Purchased a PCM for my 2006 Jeep Wrangler did a lot of research for a transmission shifting issue. They said they were aware of the issue and a new programmed PCM would fix the problem. I ordered it and paid the $389 and had to send my original to them as a core.
The unit arrived and I plugged it in. It worked fine for about 4 days and the same exact issue came back. I had to send it back to them on my dime. They claimed to have checked it out and replaced some parts and sent it back to me after a week. This time, I plugged it in and it would drive, but went into a "safe mode" and would not shift or go over 40mph.
I called the tech department of Carcomputerexchange.com and was told I had to go to a dealer and have it programmed ($120). Says right on the website that the PCM's come pre-programmed and you won't have to do this. This is coppied straight from their website.
Will I need to go to the Dealer to do any programming to my computer? No. All of our computers we sell are plug and play. They are updated with the latest factory software and programmed with your car's VIN. We generally have same equipment and technology as the dealer.
The transmission shift issue came back immediately after the dealer programmed. Now worse than ever. The dealer checked it out for me, replaced a couple of sensors and took the transmission pan off to inspect ($685) and could not find any other problems. I told them to replace the PCM at my cost - $900. They replaced the PCM and I have been problem free ever since. The dealer said I needed a core for the PCM to save $200 on a core charge. I called Carcomputerexchange.com and was told by the warranty representative to give them the bad PCM. They also told me they would send the request for a refund to the refund department, which is the owner Lou, and they would get back to me. They never got back to me.
I called several times and could not speak to the person who is in charge of refunds. I was only given a email address, Billing at carcomputerexchange.com They sent back a response that said only "we will not be issuing a refund". Would not respond to any other emails. Could not speak directly to the person responsible for issuing refunds. Was told by the Tech department that they only use email for this.
Returned purchased product within the 14 day policy. It has been over 30 days since product was returned. No refund issued. Have contacted company over phone and email with little to no communicaiton. DO NOT USE THEM for your car needs.
This company is very unethical. We are a repair shop that ordered a computer from this company for a customer vehcile. the first computer we received was the wrong one. we sent that one back along with the original compuetr out of the car, which we initialed and the company then sent us another one. the one they sent us back was not the original one they said they were going to repair but that was ok with us as long as it would fix the customer vehicle. we installed the computer and the vehicle did start. at this point we were happy with this company. fast forward 6 months. the customer stops in with a check engine light on. after we diagnose the car we find that the computer has an internal failure. we call up imperial and they say they will not ship us a different computer they have to fix the one in the car and that will take about 1 week turn around time. well the customer lives 200 lmiles from our shop and could not be with out a vehcile for a week. we told him to drive the vehicle until he could be without it for a while.
fast forward 5 months. the customer was finally able to bring his vehicle back to our shop for the repairs. we actually rented this customer a vehciel to use while his was in the shop. he was going to be in town for a week visiting family. we sent the computer out to imperial and again we inscribed our shops initials on it to ensure we got the same computer back. this vehicle drove into our shop running ok except for a check engine light that was on. there were no driveability problems with this car. when we received the computer back from imperial the first thing we noticed was that it was not the same computer we had sent out. our initials were not on the case and the plug in was broken. we called them and talked to a brian and he said too bad that's the one you got. same one you sent.
we went ahead and installed the computer in the vehicle and now the vehicle wouldn't even start!! called and talked to brian again and he said there was nothing they could do about it, our warranty was used up. sent him several e mails and got the same answer. by this time the customer had to get back home and now his vehicle won't even start!! we had to let him take the rental car home.
we have contacted imperial about this vehicle more than a dozen times now. their first excuse was something else in the vehicle is causing it not to start, now that the vehicle has a good computer in it there is a problem the computer sees that is not allowing the computer to start the vehcle. we tested all the vehcles systems and they are all in operating condition. called imperial again myself to voice my concerns and brain hung up on me.
the car has now been at our shop for 20 days. i called brian again to tyry and resolve this and again was told not his problem too bad, buy another computer from us. we went and got a used computer for this car out of a car that runs and installedit in the one that didn't run and it starts. installed the imperial computer in the car that we took the other computer out of and it will not start with the computer from imperial.
i called imperial back up and talked to brian again and explained this too him and again he said, too bad, no warranty, not our problem, i'm not going to do anything for you, buy another computer.
i cannot believe that this company can stay in business. i callled Brian again the try and rsolve this and again he said no. when i told him i was going to file a complaint against them hesaid "who cares about our on line reputation, i don't get paid to have good reviews i get paid to handle "insert profanity here" like you!!"
do not do business with this business! it is shops like this that give the entire automotive industry a black eye!
Imperial Car Computer Exchange Reviews
Listing Edit Request
Hello,
I manage the website for Car Computer Exchange and noticed the address and the phone number are incorrect on this page:
http://www.scamorg.com/imperial-car-computer-exchange-4e
The correct phone number is:
(919) 324-3490
The correct address is:
481 James Jackson Ave
Please let me know what I need to do to change this error.
Thank you!
Danielle Peffers
Company failed to provide me with the correct computer for my vehicle,could not give me my original core back, and getting run-around on my refund..
I ordered a computer for my car on March 18th to rule out an intermittent issue i was having. Total of the order was $218.95, and had to send back my old unit. Put the computer in my vehicle as instructed with the supplied directions and vehicle started and ran for 30 miles and then shut down. I called the business and explained what happened and they instructed me to ship the computer back so they could go over it, sent it back as instructed and received another unit. I again followed the supplied instructions and installed it and this time the vehicle didn't start at all just like when the previous unit shut down. i again called the business and spoke with the "Main Guy" Brian and we went over some trouble shooting ideas on the phone and he quoted to me that the computer i now have is my core just redone and that the fist computer sent was the wrong programming so they redid mine and sent it back to me.
This did not appear to be the same computer and when i spoke with Dereck on the phone before i sent the first computer back i told them to hold onto my core so that if the second unit did not work i wanted the core back so i could make sure the car was fine because the original computer started the car fine and worked, just had an intermittent problem and Dereck said they would and Brian confirmed it was in the notes. So at this point Brian had me try changing out the starter relay and ASD relay which i purchased new, i also installed a new camshaft position sensor and checked the fuel pump and relay and all were fine.
I called Brian back and went over my findings and pretty much gave me no other avenue and said i could send it back again but that it was the original computer and it tested fine before it left. Brian also told me that the original computer tested fine, the first computer sent to me was fine, and this second one that is supposed to be mine redone was fine. I asked Brian if they was a possibility that the first computer sent messed up anything in the vehicle sine it was the wrong programming and he said no it wouldn't mess up anything. So by this time now with shipping computers back and forth, trouble shooting, and phone conversations im almost a month without this vehicle. I called the local Dodge dealership and made an appointment to take the vehicle to be checked over to find ou the issue.
I have documentation from the dealership (Copy was also supplied to Brian) that the computer sent to me the second time was also incorrect and was programmed as an NGC 3 and needed an NGC 4 so the vehicle would run. At this point needing a vehicle the dealership ordered the correct computer, computer came in in a few days and they plugged it up and vehicle started right up and has been running fine since. Im now with dealership costs, new computer costs, and the money i paid to the business we are discussing over $1,000. I called Brian and spoke with him and gave him the information on the computer, offered to fax him the paperwork from the dealership. Brian wanted me to send this computer back to him so they could check into this and also send him a copy of the dealership paperwork. I boxed up everything and sent as requested. This was done on April 29th, i have spoken with Brian since and a refund was supposed to be issued on May 4th aswell as a core computer sent because i had to pay a $75 core charge because i have no original computer to give the dealership because they could not supply my original.
I am very upset at this point. I very calmly spoke with Brian about this the last time we talked, was supposed to hear back from him days ago and have not. I spent all this money on an issue "They" caused and all i have asked for was the original $218.95 back which i think is very fair and a core to give to the dealership to get my $75 dollars back. Now im past being able to get that so im out another $75. When i spoke with Brian last he said i may get "Some of my original purchase back" well im sorry that is just not going to fly......This was my original complaint with the Better Business Bureau, since then there has been no response from the business. I have spoke with Brian several times getting the run around about the refund and today i spoke with him 6/3/15 and he pretty much hung up on me and said that they weren't going to do anything for me. i have asked who i can speak with at the business other then him and i have no options.
I have called the Auto Service number and spoke with the "Owner" Adam Hogan, that told me he was not the owner and that Brian was the owner but was then interested in my complaint. Brian denies he is the owner and said he is the manager of the car computer Dept but he will not help me and said the refund is up to the billing Dept.I asked if i could speak with them and he gave me an email address. I emailed them on 5/14/2015 with no response to date. I get the run around every time i contact either number and its very frustrating. I pay money for a service and they pretty much told me "Oh Well" they have the right to keep my money, my vehicles original computer, and i get nothing in return but a hassle and no avenues to go through but a "Manager" that can read the return policy but offer no help. The phone number for the main business is (919) 468-2958. Funny that Mr. Hogan said that they were not the same business but if u call the Main number they can transfer you to the car computer Dept, and they have the same address
Ordered and paid for car computer for customers car on a Thursday. derrick told me part was in stock and ships within 24 to 48 hours. Actual truth is, they sat on it for 5 days and did not ship it until Tuesday of following week. Cited "bad weather" when I called to follow up. Shipped priority 2 day with post office instead of reliable shipping company, no choice given. It is now Friday and computer is lost.
Post office will not allow me to file claim as I am not the one that paid them. Has to be filed by shipper. Derrick says to wait a week before confirming package is lost. Customer is renting a car and my business looks bad for choosing these clowns. Money is gone and part is lost. All Derrick says is its out of my hands, there's nothing I can do.
Companies like this are what make Internet purchases scarey. Nobody at computer exchange gives a crap once they have your money. Bad company to deal with. i should have read reviews before trusting them. Hope you don't make the same mistake.
Purchased a PCM for my 2006 Jeep Wrangler did a lot of research for a transmission shifting issue. They said they were aware of the issue and a new programmed PCM would fix the problem. I ordered it and paid the $389 and had to send my original to them as a core.
The unit arrived and I plugged it in. It worked fine for about 4 days and the same exact issue came back. I had to send it back to them on my dime. They claimed to have checked it out and replaced some parts and sent it back to me after a week. This time, I plugged it in and it would drive, but went into a "safe mode" and would not shift or go over 40mph.
I called the tech department of Carcomputerexchange.com and was told I had to go to a dealer and have it programmed ($120). Says right on the website that the PCM's come pre-programmed and you won't have to do this. This is coppied straight from their website.
Will I need to go to the Dealer to do any programming to my computer? No. All of our computers we sell are plug and play. They are updated with the latest factory software and programmed with your car's VIN. We generally have same equipment and technology as the dealer.
The transmission shift issue came back immediately after the dealer programmed. Now worse than ever. The dealer checked it out for me, replaced a couple of sensors and took the transmission pan off to inspect ($685) and could not find any other problems. I told them to replace the PCM at my cost - $900. They replaced the PCM and I have been problem free ever since. The dealer said I needed a core for the PCM to save $200 on a core charge. I called Carcomputerexchange.com and was told by the warranty representative to give them the bad PCM. They also told me they would send the request for a refund to the refund department, which is the owner Lou, and they would get back to me. They never got back to me.
I called several times and could not speak to the person who is in charge of refunds. I was only given a email address, Billing at carcomputerexchange.com They sent back a response that said only "we will not be issuing a refund". Would not respond to any other emails. Could not speak directly to the person responsible for issuing refunds. Was told by the Tech department that they only use email for this.
Returned purchased product within the 14 day policy. It has been over 30 days since product was returned. No refund issued. Have contacted company over phone and email with little to no communicaiton. DO NOT USE THEM for your car needs.
This company is very unethical. We are a repair shop that ordered a computer from this company for a customer vehcile. the first computer we received was the wrong one. we sent that one back along with the original compuetr out of the car, which we initialed and the company then sent us another one. the one they sent us back was not the original one they said they were going to repair but that was ok with us as long as it would fix the customer vehicle. we installed the computer and the vehicle did start. at this point we were happy with this company. fast forward 6 months. the customer stops in with a check engine light on. after we diagnose the car we find that the computer has an internal failure. we call up imperial and they say they will not ship us a different computer they have to fix the one in the car and that will take about 1 week turn around time. well the customer lives 200 lmiles from our shop and could not be with out a vehcile for a week. we told him to drive the vehicle until he could be without it for a while.
fast forward 5 months. the customer was finally able to bring his vehicle back to our shop for the repairs. we actually rented this customer a vehciel to use while his was in the shop. he was going to be in town for a week visiting family. we sent the computer out to imperial and again we inscribed our shops initials on it to ensure we got the same computer back. this vehicle drove into our shop running ok except for a check engine light that was on. there were no driveability problems with this car. when we received the computer back from imperial the first thing we noticed was that it was not the same computer we had sent out. our initials were not on the case and the plug in was broken. we called them and talked to a brian and he said too bad that's the one you got. same one you sent.
we went ahead and installed the computer in the vehicle and now the vehicle wouldn't even start!! called and talked to brian again and he said there was nothing they could do about it, our warranty was used up. sent him several e mails and got the same answer. by this time the customer had to get back home and now his vehicle won't even start!! we had to let him take the rental car home.
we have contacted imperial about this vehicle more than a dozen times now. their first excuse was something else in the vehicle is causing it not to start, now that the vehicle has a good computer in it there is a problem the computer sees that is not allowing the computer to start the vehcle. we tested all the vehcles systems and they are all in operating condition. called imperial again myself to voice my concerns and brain hung up on me.
the car has now been at our shop for 20 days. i called brian again to tyry and resolve this and again was told not his problem too bad, buy another computer from us. we went and got a used computer for this car out of a car that runs and installedit in the one that didn't run and it starts. installed the imperial computer in the car that we took the other computer out of and it will not start with the computer from imperial.
i called imperial back up and talked to brian again and explained this too him and again he said, too bad, no warranty, not our problem, i'm not going to do anything for you, buy another computer.
i cannot believe that this company can stay in business. i callled Brian again the try and rsolve this and again he said no. when i told him i was going to file a complaint against them hesaid "who cares about our on line reputation, i don't get paid to have good reviews i get paid to handle "insert profanity here" like you!!"
do not do business with this business! it is shops like this that give the entire automotive industry a black eye!