InnoGames


Country Germany
State Bhutan
City Hamburg
Address Friesenstraße 13, 20097
Phone 49 40 7889335-0
Website www.innogames.com/

InnoGames Reviews

  • Feb 3, 2021

Crooks and Arrogant Mods - Save Your Time and Money!

If there were an option for a -100 on this rating, I would be giving it. I have been playing Tribal Wars for approximately 9 years now, never been banned, never abused the rules. Not only that, I've spent more money than I can tally on your damn game. On Saturday, 1/30/2021, my husband, myself, and my son found our accounts banned after we had dismissed an individual from our tribe who was verbally abusing and threating us, as well as other tribe members. This individual (in-game name Death. Lord, real name Steel) had been warned multiple times, kicked out of the chat room once already, given a second chance, only to return to the same abusive behavior. He had an axe to grind and was willing to bend the ear of anybody who would give him a moment of their time.

My husband, myself, and our son have been playing Tribal Wars for at least 9 years, always reporting our accounts as shared connection; however, as TW rules state, you only have to connection share when you are in the same location, same household, same IP address. During the period of 1/6/21-1/30/21, my husband was out of the country (we are U.S.), so was not required by TW rules to connection share with us. He returned on 1/30/21 about 1:30 a.m. and later that morning, I logged into my account and had my son do likewise to make sure our account sharing was set... it was. All three accounts. I didn't learn about the ban until later when my husband attempted to log into his account.

When I inquired about the ban and voiced and appeal to TW, I provided clear PROOF, including screenshots and a copy of my husband's travel itinerary, proving that he was out of the country. We were THEN accused by Googly, the moderator, of creating other accounts, which none of us had ever heard of and absolutely were not responsible for creating. I responded to Googly to let him know that we'd had a renter staying with us who had expressed an interest in the game but that I was not aware whether or not he had continued to play the game. I stated that I could not provide proof for an account I'd never created or owned, especially in the situation involving the renter. I even invited the mod to log into my account and SEE the connection sharing, but not only did he not even acknowledge the proof I provided, but he ignored my invitation and continued to call me a liar. I told him I was not going to admit to being a guilty party when I had done nothing wrong, had provided proof, and had been more than cooperative. I reiterated that I had been on the game for 9 years, never been banned, certainly NEVER set a precedence for not following the rules to have this mod act like a reprehensible, arrogant jerk. I was even told that "... they don't take into consider another player's actions when making a decision on a ban." Really? So by that statement, you're banned and guilty based on the word of a player with an axe to grind LONG before you've even had the chance to respond! Whatever happened to "innocent until proven guilty"? Why, InnoGames, do you even need to have Mods for the game when a player has already been told to go "screw themself" based on the personal vendetta of another player?

Bottom line... when a company goes out of its way to put customer service at the bottom of the priority list and allows their "employees"/"representatives" to outright accuse its customers of being liars even with proof supporting what the customer has said, the company needs to reevaluate its business model. I've been more than tolerant over the years, even as I've watched the game degrade to the point that it takes no actual skill to play it and anybody with a brick of gold can win. To add insult to injury, the mods have developed the attitude that they are "Gods" above reproach, incapable of a mistake, and therefore do not even have to consider facts or evidence submitted with regard to an appeal. Its become a matter of "being in bed" with the right Mod, otherwise you get the shaft.

I pride myself on being an honest person of integrity who is willing to admit when I am at fault, and this treatment has more than pushed me beyond the point of simply "forgiving and forgetting". Now its personal, InnoGames, and the pen is mightier than the sword.

UPDATE 2/3/2021: It should be noted that I had just paid to have premium put onto my account and my son's account, which cost me about $60. As such, I cannot even get my money back nor am I able to use the premium. Furthermore, on 2/2/2021, the Mod doing the review (Googly) admitted that one of the accounts for which we were being accused of owning did NOT in fact belong to us, and that account was unbanned. We, however, did NOT receive an apology whatsoever from the Mod but received additional accusations from yet another Mod reviewing the case and threatening to leave my account banned if I did not admit to wrongdoing. After having Googly admit that one of the accounts in question did not belong to us, I further refused to admit to wrongdoing and stated that it was clearly obvious that InnoGames' Mods DO make mistakes and, as such, it was also possible for them to log into an account and change settings and details to suit their needs and support a faulty ban. We continue to receive threats from the mods AND, adding insult to injury, we are continuing to receive harassing messages in Discord from the individual who reported us. For every Discord user we block, another one pops up. Most recently with a message, "Bit$$" directed at me personally. I just love how InnoGames protects the abhorrent behavior of its mods AND the players on its game. My next complaint(s) will go to local law enforcement about the continued threats from the player on Tribal Wars.

Tip for consumers:

Save your money, don't waste your time or effort on this game. Its easy for one individual with an axe to grind to get your account banned just on heresay. The Mods have a "God" complex and if you aren't in their circle of friends, you don't stand a chance even when you're innocent and can prove it.

  • Sep 9, 2015

No control over abusive behavior

I have played games on 3 Inno platforms over the past several years. During this time I have witnessed bullying, harassment, and blatantly racist behavior that has gone unchecked. Player nicknames and names players are allowed to assign to in-game locations are often very thinly veiled sexual innuendo or otherwise inappropriate and often hateful pejoratives. Like other posters, I complained but was ignored. I was recently subjected to racist attacks in TW2, and when I finally lashed back at my tormentor, I was banned while the instigator whose racist comments fueled my anger still plays on. I was never given an opportunity to defend myself, but that is what you have to expect from this German based company that does not have to answer to any authorities outside their homeland.

This is a terrible company that offers "free" games where pay-for-play bonuses are available to advance a player's position rapidly. It has now become a company where it is almost necessary to pay extensively in order to merely survive in the game. You will end up being virtually forced to spend more per month to play these free games than it would cost to purchase a nice game for home use. Save your money and avoid Inno!

  • Oct 9, 2014

I filed LITERALLY 1000 reports on personal insults over a five year span on the game Tribal Wars. Instead of stoping 20 grown men from stalking me 1 girl the admins joined in with sexual, and personal abuse. One of their freinds even contacted my daughter real life.

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