I am writing these words to express my full dissatisfaction with the handling of my case.
In May 19 2014 I purchased an Invicta watch (model 14981 in rose tone). I ordered Rush delivery to take it on my impending vacation. To my dismay the silicone bracelet came broken from the factory. I called the customer service number and was told to register it in the Invicta warranty website and send it in to have it repaired at no cost since it was a manufacturer's defect. I did so no later that June 2014. I waited a month to no avail. I was informed by customer service that there was a delayed for not sending the 28.00 dollars charge to have it shipped back.
At this point the customer service informed me that I should NOT have sent any money because it was not my fault to have received a defective product and I had already spent money to have shipped to the Invicta repair department. I am writing this message almost 4 months after sending it and almost 5 months after buying it without wearing even once! If I had known this was the "Customer service after the sale" I was going to receive (or lack thereof) I would have just purchased a band to replaced the broken one and avoid all this aggravation. Buyer BEWARE. Do Not purchase any invicta watches. They all brake within a few months or sooner. This is a warning: If you send your watch you will end up paying outrageious repair prices ahead of any supposed work. I have spoken with serveral people who have sent watches to repair and have not gotten them back after months of waiting (me included). When your watch brakes throw it away, cut your losses and move on. Chalk it up to experience like I did. I hope people read this review and take it to heart. Best regards!
This is a new report, but actually an ongoing saga of previous reports.
I made the huge mistake of spending $950 USD on an Invicta Bolt Zeus. This was supposedly a 50 jewel swiss automatic movement, retail $3500, sale price $1750, but today on special for $950. I love the look of the watch and took the plunge. That was September of 2013. It came with a 5 year warranty but I'm finding out that warranty is useless. The chronograph hands quit working almost right away. I loved the watch so I agreed to send it in for repair, along with $28 USD for return postage. It took 3 1/2 months to get back to me. It was not repaired at all.
I went through a lot of trouble trying to reach Invicta but finally did. They sent a call tag and I sent it back in March of 2014. It came back June 1, 2013. Still the same problem. Not repaired at all and some things were worse. I won't get into all that here. I got a hold of them again and they agreed to send me a replacement watch. I sent it in and it came back July 1, 2014. It was the same watch and still unrepaired.
So, I called again. Another call tag and I was assured the they would "give me much satisfaction". Yes, much satisfaction. They said they would exchange it for a new watch. I sent it in again, 4th time in. It came back today, 7-24-14. Same watch. No exchange as promised. Same problems. Chronograph hands don't work. A couple new problems as well. They are not careful when handling your watch.
So I called yet again. This time when I finally got to be first in their que, I was transferred to voicemail. I called back and waited through the que and again got transferred to voicemail. I left a message but of course, no return call and I don't expect one.
I have now had this watch for 10 1/2 months and it has never worked. I don't know how to take legal action against a large corporation especially when I live 2000 miles from Hollywood, Florida. I'm going to call in again each day until I actually reach a human and see if I can get a manager on the line. I have a feeling I could send this watch in over and over for the full five year warranty and end up with a 5 year old $950 watch that has never worked. It has become quite obvious that this mass marketing company couldn't care less.
Like I say, I have no idea what to do. I've been scammed out of a grand and cannot do a thing about it.
If any of you are considering an Invicta purchase, gees I hope you get one that works because if it does not, you are simply out the money. My advice would be to not buy one of their watches or get a cheap one. That way you can simply toss it in the trash if it does not work. I think it's pretty hard to screw up a quartz movement so maybe stick with those. Invicta cannot seem to repair an automatic movement.
I've always been totally polite with them. Never got angry in our conversations. All I want is my watch to work or my money back. Seems like either one is now out of the question. I suppose I'll get more lies about replacing my watch and giving me "much satisfaction".
I'll keep trying. I'll get another call tag and send it back for the 5th time, then the 6th, then the 7th, etc.
Invicta Watch Group Reviews
I am writing these words to express my full dissatisfaction with the handling of my case.
In May 19 2014 I purchased an Invicta watch (model 14981 in rose tone). I ordered Rush delivery to take it on my impending vacation. To my dismay the silicone bracelet came broken from the factory. I called the customer service number and was told to register it in the Invicta warranty website and send it in to have it repaired at no cost since it was a manufacturer's defect. I did so no later that June 2014. I waited a month to no avail. I was informed by customer service that there was a delayed for not sending the 28.00 dollars charge to have it shipped back.
At this point the customer service informed me that I should NOT have sent any money because it was not my fault to have received a defective product and I had already spent money to have shipped to the Invicta repair department. I am writing this message almost 4 months after sending it and almost 5 months after buying it without wearing even once! If I had known this was the "Customer service after the sale" I was going to receive (or lack thereof) I would have just purchased a band to replaced the broken one and avoid all this aggravation. Buyer BEWARE. Do Not purchase any invicta watches. They all brake within a few months or sooner. This is a warning: If you send your watch you will end up paying outrageious repair prices ahead of any supposed work. I have spoken with serveral people who have sent watches to repair and have not gotten them back after months of waiting (me included). When your watch brakes throw it away, cut your losses and move on. Chalk it up to experience like I did. I hope people read this review and take it to heart. Best regards!
This is a new report, but actually an ongoing saga of previous reports.
I made the huge mistake of spending $950 USD on an Invicta Bolt Zeus. This was supposedly a 50 jewel swiss automatic movement, retail $3500, sale price $1750, but today on special for $950. I love the look of the watch and took the plunge. That was September of 2013. It came with a 5 year warranty but I'm finding out that warranty is useless. The chronograph hands quit working almost right away. I loved the watch so I agreed to send it in for repair, along with $28 USD for return postage. It took 3 1/2 months to get back to me. It was not repaired at all.
I went through a lot of trouble trying to reach Invicta but finally did. They sent a call tag and I sent it back in March of 2014. It came back June 1, 2013. Still the same problem. Not repaired at all and some things were worse. I won't get into all that here. I got a hold of them again and they agreed to send me a replacement watch. I sent it in and it came back July 1, 2014. It was the same watch and still unrepaired.
So, I called again. Another call tag and I was assured the they would "give me much satisfaction". Yes, much satisfaction. They said they would exchange it for a new watch. I sent it in again, 4th time in. It came back today, 7-24-14. Same watch. No exchange as promised. Same problems. Chronograph hands don't work. A couple new problems as well. They are not careful when handling your watch.
So I called yet again. This time when I finally got to be first in their que, I was transferred to voicemail. I called back and waited through the que and again got transferred to voicemail. I left a message but of course, no return call and I don't expect one.
I have now had this watch for 10 1/2 months and it has never worked. I don't know how to take legal action against a large corporation especially when I live 2000 miles from Hollywood, Florida. I'm going to call in again each day until I actually reach a human and see if I can get a manager on the line. I have a feeling I could send this watch in over and over for the full five year warranty and end up with a 5 year old $950 watch that has never worked. It has become quite obvious that this mass marketing company couldn't care less.
Like I say, I have no idea what to do. I've been scammed out of a grand and cannot do a thing about it.
If any of you are considering an Invicta purchase, gees I hope you get one that works because if it does not, you are simply out the money. My advice would be to not buy one of their watches or get a cheap one. That way you can simply toss it in the trash if it does not work. I think it's pretty hard to screw up a quartz movement so maybe stick with those. Invicta cannot seem to repair an automatic movement.
I've always been totally polite with them. Never got angry in our conversations. All I want is my watch to work or my money back. Seems like either one is now out of the question. I suppose I'll get more lies about replacing my watch and giving me "much satisfaction".
I'll keep trying. I'll get another call tag and send it back for the 5th time, then the 6th, then the 7th, etc.