A little over two years ago I found IOLO System Mechanics online because I was having a problem with my PC. I had a phone conversation with a rep and was asked if he could access my computer to see what was wrong and I allowed it. When they told me how much it would cost to fix it I denied the service and thought that would be the end of it. Then they started calling me to tell me I needed their service to fix my computer. I told them I wasn't interested and would they please stop calling. They never stopped. Apparently they kept their connection to my computer on their server. Each time they called I told them I wasn't interested and please stop calling me and remove me from the database. I never was aware that they had me on their server and I didn't find out I was still connected to them until their last call when I asked to speak to a supervisor. So I asked to have my computer removed from their server. The answer was that it would cost $100.00! They said I was a customer. I never became a customer or paid a single penny for the initial look at my computer. This smells of a scam by a company growing desperate for money. It's like I've been computernapped and must pay a ransom to be free of IOLO! What is the benefit of keeping someone's computer on their server if that someone doesn't want and will never pay for their services. It seems to me there is something illegal going on which needs to be pursued.
Just recently, iolo.com has posted on their site that there are fraudlent users who somehow go phone numbers of their customers calling them claiming that their systems are sending reports that their computers are infected or need repair.
Unfortunately, not only did iolo.com put on this notice to late for me, but I still continue to get calls from people claiming to work for System Mechanic and my computer needs attention.
When the first call came in, (prior to the notice posted) I thought it was true. The person then explained what was happening. They said they would remote into my computer and fix the problem for me for charge. I gave them my credit card information and let them remote into not one, but 2 computers.
I guess I'm to blame.
When I contacted iolo.com via email (I want everything documented), they seemed like they didn't care.
I work for Verizon Corporate Security (yes, I know), so I traced every incoming call, documented the number, sent it to them and still nothing.
What did they do? They extended my service for an additional year.
I had to change my Windows password on both computers after finding out it was not them. I had to call my credit card company and dispute the charge. I even joined Lifelock concerned about identity theft.
They finally put up a notice on their website which I had initially suggested. Very cleverly it is not on their homepage for the consumer to see.
Today, I received two more calls claiming to be from System Mechanic, emailed iolo.com and at this point have not heard back from them.
I wish I had money to hire a lawyer but do not.
I am writing this so that anyone who has System Mechanic get rid of it right away. Not only is this a violation of my privacy, but it violates the National Do Not Call list that I am on. How did these individuals get customer phone numbers?
To anyone who has System Mechanic, do not give out any information. I suggestion you close your account with them and consider a different product such as the new version of AVG Tune Up Utilities-much more reliable and safe to use.
iolo technologies, LLC Reviews
A little over two years ago I found IOLO System Mechanics online because I was having a problem with my PC. I had a phone conversation with a rep and was asked if he could access my computer to see what was wrong and I allowed it. When they told me how much it would cost to fix it I denied the service and thought that would be the end of it. Then they started calling me to tell me I needed their service to fix my computer. I told them I wasn't interested and would they please stop calling. They never stopped. Apparently they kept their connection to my computer on their server. Each time they called I told them I wasn't interested and please stop calling me and remove me from the database. I never was aware that they had me on their server and I didn't find out I was still connected to them until their last call when I asked to speak to a supervisor. So I asked to have my computer removed from their server. The answer was that it would cost $100.00! They said I was a customer. I never became a customer or paid a single penny for the initial look at my computer. This smells of a scam by a company growing desperate for money. It's like I've been computernapped and must pay a ransom to be free of IOLO! What is the benefit of keeping someone's computer on their server if that someone doesn't want and will never pay for their services. It seems to me there is something illegal going on which needs to be pursued.
Just recently, iolo.com has posted on their site that there are fraudlent users who somehow go phone numbers of their customers calling them claiming that their systems are sending reports that their computers are infected or need repair.
Unfortunately, not only did iolo.com put on this notice to late for me, but I still continue to get calls from people claiming to work for System Mechanic and my computer needs attention.
When the first call came in, (prior to the notice posted) I thought it was true. The person then explained what was happening. They said they would remote into my computer and fix the problem for me for charge. I gave them my credit card information and let them remote into not one, but 2 computers.
I guess I'm to blame.
When I contacted iolo.com via email (I want everything documented), they seemed like they didn't care.
I work for Verizon Corporate Security (yes, I know), so I traced every incoming call, documented the number, sent it to them and still nothing.
What did they do? They extended my service for an additional year.
I had to change my Windows password on both computers after finding out it was not them. I had to call my credit card company and dispute the charge. I even joined Lifelock concerned about identity theft.
They finally put up a notice on their website which I had initially suggested. Very cleverly it is not on their homepage for the consumer to see.
Today, I received two more calls claiming to be from System Mechanic, emailed iolo.com and at this point have not heard back from them.
I wish I had money to hire a lawyer but do not.
I am writing this so that anyone who has System Mechanic get rid of it right away. Not only is this a violation of my privacy, but it violates the National Do Not Call list that I am on. How did these individuals get customer phone numbers?
To anyone who has System Mechanic, do not give out any information. I suggestion you close your account with them and consider a different product such as the new version of AVG Tune Up Utilities-much more reliable and safe to use.
Thank You.