I have been having issues with a merchant that supplies Fire Magic parts for over 2 1/2 months. I ordered a part and it was never delivered. After over 6 weeks, the company sends me a part I never ordered and then only refunds me the difference between the part they delivered and the part I ordered. The company (grillandppatio.com) was recommended to me by R.H. Perterson company, the manufacture of Fire Magic Grills. Having realized I am out $300, I email R.H. Peterson and company and let them know I was ripped off and that they shouldn't recommend grillandpatio anymore.
About 2 weeks later, I get a call from Jennifer O'Kelley who at least feigned horror at what the company did to me and then asks me if there is anything she could do. I say yes. I tell her to broker an exchange between the merchant and myself. I ask her to allow myself and the merchant to both send our parts back to R.H. Peterson and she agrees. I also asked that my part be tested becasue I no longer trusted the company who possessed it for such a long period of time.
She agrees. Less than an hour later I receive a shipping label to send the part back to Rutherford Equipment also located in Georgia. These are the same people who shipped me the part I don't need and then proceeded to tell me they were holding my control panel hostage until I send the thermometer back.
JCO Marketing - Jennifer O'Kelley Reviews
I have been having issues with a merchant that supplies Fire Magic parts for over 2 1/2 months. I ordered a part and it was never delivered. After over 6 weeks, the company sends me a part I never ordered and then only refunds me the difference between the part they delivered and the part I ordered. The company (grillandppatio.com) was recommended to me by R.H. Perterson company, the manufacture of Fire Magic Grills. Having realized I am out $300, I email R.H. Peterson and company and let them know I was ripped off and that they shouldn't recommend grillandpatio anymore.
About 2 weeks later, I get a call from Jennifer O'Kelley who at least feigned horror at what the company did to me and then asks me if there is anything she could do. I say yes. I tell her to broker an exchange between the merchant and myself. I ask her to allow myself and the merchant to both send our parts back to R.H. Peterson and she agrees. I also asked that my part be tested becasue I no longer trusted the company who possessed it for such a long period of time.
She agrees. Less than an hour later I receive a shipping label to send the part back to Rutherford Equipment also located in Georgia. These are the same people who shipped me the part I don't need and then proceeded to tell me they were holding my control panel hostage until I send the thermometer back.
Thanks for nothing Jennifer.