I first saw Business Owner/Designer Rashard Gentle designs online via Instagram and also notice we had a mutual friend which turned out to be his sister....On December 07 2014, I purchased a “Black Leather and Lace Body Suit” Custom Ordered from the website http://www.justdramatik.com for $125.00, I send my payment through PayPal along with my measurements. Since the product I ordered was custom ordered I understand it would take approximately 10 days according to the website. I've contacted the Business Owner (Rashard Gentle) numerous times about not receiving my product through various methods (text, Instagram, Email, by phone, text and phoned his sister since she is a mutual friend of mine). Each time the Business Owner would say "I am still working on the product" "remember it is custom ordered".
On 20 December the Business Owner sister contact me on behalf of him to let me know he ran out of material to make the product I ordered and they will need to alter the "top" somewhat. I was fine with altering the product to the designs they showed me through InstaGram. I contacted the Owner several times using the same methods as stated above and again was given the run around. On 23 December I travel to New York. Since I was in the same vicinity as the Business I contacted the Owner and told him " where I were and I can picked up the product directly from him the next day" He replied with " that will be no problem". The next day I called him he did not answer his phone, finally I texted him and he apologized and said he will send me a tracking number once he shipped it to my address in Texas. 29 December 2014 I received a tracking number for the product. I returned home from New York on the 31 December and the product was waiting for me at the front door. Once I open the packet I was disappointed right away, the product was not what I initially ordered, and it was a totally different design minus the alteration. I try the top on and it did not fit, even though this was a custom order and my measurements was given to the Owner same day as payment was sent. Immediately I contacted the Owner with my disappointments and sizing of the product, he stated “Well I'm in NY I don't know what to do I can send a few pieces for the inconvenience, I don't have the money to refund I lost money even doing custom order" I replied stating "I will mail the top back it’s not what I ordered and it can't fit me. I took pictures and send it to him displaying the top is not a match for my body mass. On the 3rd January I mailed the top (product) back to him, he stated he received it on the 6th January. He text me numerous photos of different designs but never send me an exchange, which I was waiting for. Since then I contacted him and he had excuse after excuse on why I didn't receive an exchange. On 18 January I contacted him via text message and ask him to refund my $125.00. In one text he said he will and in others he said "I will not get my refund back" he told me 'to go to hell' and many other profane things I rather not mention. I could not believe he was responding this way, he was very unprofessional and rude. His customer service is horrible unless you are a celebrity he does not take you seriously. He designs and sews materials for celebrities in the industry. He has no regard for my hard earn income. I will like to get my refund since I’ve no merchandise to show where my money was spend on. His bi-polar attitude , work ethic, unprofessionalism and inconsideration for other people money speaks volumes on this Business practices.
JustDramatik LLC Reviews
I first saw Business Owner/Designer Rashard Gentle designs online via Instagram and also notice we had a mutual friend which turned out to be his sister....On December 07 2014, I purchased a “Black Leather and Lace Body Suit” Custom Ordered from the website http://www.justdramatik.com for $125.00, I send my payment through PayPal along with my measurements. Since the product I ordered was custom ordered I understand it would take approximately 10 days according to the website. I've contacted the Business Owner (Rashard Gentle) numerous times about not receiving my product through various methods (text, Instagram, Email, by phone, text and phoned his sister since she is a mutual friend of mine). Each time the Business Owner would say "I am still working on the product" "remember it is custom ordered".
On 20 December the Business Owner sister contact me on behalf of him to let me know he ran out of material to make the product I ordered and they will need to alter the "top" somewhat. I was fine with altering the product to the designs they showed me through InstaGram. I contacted the Owner several times using the same methods as stated above and again was given the run around. On 23 December I travel to New York. Since I was in the same vicinity as the Business I contacted the Owner and told him " where I were and I can picked up the product directly from him the next day" He replied with " that will be no problem". The next day I called him he did not answer his phone, finally I texted him and he apologized and said he will send me a tracking number once he shipped it to my address in Texas. 29 December 2014 I received a tracking number for the product. I returned home from New York on the 31 December and the product was waiting for me at the front door. Once I open the packet I was disappointed right away, the product was not what I initially ordered, and it was a totally different design minus the alteration. I try the top on and it did not fit, even though this was a custom order and my measurements was given to the Owner same day as payment was sent. Immediately I contacted the Owner with my disappointments and sizing of the product, he stated “Well I'm in NY I don't know what to do I can send a few pieces for the inconvenience, I don't have the money to refund I lost money even doing custom order" I replied stating "I will mail the top back it’s not what I ordered and it can't fit me. I took pictures and send it to him displaying the top is not a match for my body mass. On the 3rd January I mailed the top (product) back to him, he stated he received it on the 6th January. He text me numerous photos of different designs but never send me an exchange, which I was waiting for. Since then I contacted him and he had excuse after excuse on why I didn't receive an exchange. On 18 January I contacted him via text message and ask him to refund my $125.00. In one text he said he will and in others he said "I will not get my refund back" he told me 'to go to hell' and many other profane things I rather not mention. I could not believe he was responding this way, he was very unprofessional and rude. His customer service is horrible unless you are a celebrity he does not take you seriously. He designs and sews materials for celebrities in the industry. He has no regard for my hard earn income. I will like to get my refund since I’ve no merchandise to show where my money was spend on. His bi-polar attitude , work ethic, unprofessionalism and inconsideration for other people money speaks volumes on this Business practices.