I went with my son to purchase a 2004 Honda Pilot from JW Motors in Manassas, VA. The salesman didn't even know the interior color after I called and asked him specifically if it were gray. It wasn't. It was what they called "saddle"... I asked if all the fluids had been changed and checked and was told yes. Upon independent review, it was determined they had not been changed, in fact perhaps for the entire life of the vehicle. I asked to see the dealer inspection report and was told there was none. I asked to see the Carfax, and was told it "wasn't available". I did buy the vehicle. After 45 days we had it looked at by a Honday dealer in Northern VA. They found 3 items that would have failed a safety inspection. We had friven the vehicle about 1400 miles. I had to have about $3,000 worth or work done just to make the car safe to drive. I contacted JW Motors about this, and they have failed to contact me back. I sent 5 phone calls, and 2 e-mails and have not spoken with anyone other than the salesman. The GM and owner cannot be bothered. They refuse to stand behind their product.
JW Motors Reviews
I went with my son to purchase a 2004 Honda Pilot from JW Motors in Manassas, VA. The salesman didn't even know the interior color after I called and asked him specifically if it were gray. It wasn't. It was what they called "saddle"... I asked if all the fluids had been changed and checked and was told yes. Upon independent review, it was determined they had not been changed, in fact perhaps for the entire life of the vehicle. I asked to see the dealer inspection report and was told there was none. I asked to see the Carfax, and was told it "wasn't available". I did buy the vehicle. After 45 days we had it looked at by a Honday dealer in Northern VA. They found 3 items that would have failed a safety inspection. We had friven the vehicle about 1400 miles. I had to have about $3,000 worth or work done just to make the car safe to drive. I contacted JW Motors about this, and they have failed to contact me back. I sent 5 phone calls, and 2 e-mails and have not spoken with anyone other than the salesman. The GM and owner cannot be bothered. They refuse to stand behind their product.