King's First Stop Auto brags about how great they are, how they put the customer first & how trustworthy they are but my experience disproves all their self inflated diatribe. This business has somehow managed to stay in business for 33 years, probably the father of the current owner Brian King started it. They manipulate all the real reviews on other sites like Yelp so the real King's way of business is never exposed. My experience with this Rip-Off shop completely fufiulls the warnings I recveived as a cjild growing up about Unethical aauto repair shops.
I originally went to King's concerning issues of my car stalling & not starting after stalling. I left my car with them in mid Oct. 2014, it was there for approximately 2 weeks. When I left it with them I spoke with the owner's son "Cody King" & he stateed that they would do a "Comprehensive Diagnosis" on my car to locate the exact problem.
I received a phone call from Cody King who stated it was the fuel pump & throttle sensor. I had replaced the fuel pump not even 8 months earlier, but believed him because of his so called "Comprehensive Diagnoosis" they did. I asked Cody King if this would definately fix the problem & he answered "yes". So going off of their so called "Honest word" I agreed to the repairs.
I go in to King's First Stop Auto to pick up my car with a new "Throttle Sensor" & new "Fuel Pump" as Cody King stated would fix my car. As I was making the final payment with Cody King I asked the owwner "Brian Kinbg" if this had fixed the problem & was my car ready to go? "Brian King" stated Yes" and it fixed my vehicle as they had stated. I took my car because I had several errands to get done in Layton & surrounding cities. I had the car for less than 1 hour, 45 minutes to be exact, before the exact same issues I took the car in to get repaired for. I contacted "Brian King" via my cell phone & informed him that the exact same issues had started again. "Brian King" stated We will take care of you" and sent a tow truck to pick me/car up to take back to King's.
After arriving back at "King's First Stop Auto" I was ignored by "Brian King" (owner) & "Cody King"(owner's son for 20 minutes before they acknowledged I was back. They took so long the tow truck driver left & put the invoice along with my keys on their counter. I had several important errands I had to do this day, which I fully informed "Brian King" of when I picked the car up. When "Brian King" finallly found time to acknowledge me stated "I don't have time to look at it right now, but we will take care of you". "Brian King" then states "I will call you later today to let you know what is going on." "Brian King" never called me back as stated on this day nor offered a loaner car like so many other repair shops do. I ended up having to pay $47.00 for a taxi to run my around Layton for some of my impoirtant errands. I had to cancel everything outside the Layton area because of this. "Brian King" never called me back for over 4 days and I had to initiate a call to get ahold of him. So once again I was without any transportation, missing very important doctors appointments with no communication from "Brian King" who stated my car was fixed. I was out of a car at this point for almost 3 weeks, out the almost $500.00 I paid "King's" for a service they did not provide as stated.
Keep in mind that "Cody King" stated that during the two weeks they had my car a "Comprehensive Diagnosis" would be done to find the exact problem. The only things that they stated were found were the "Fuel Pump & Throttle Sensor". Which "Brian King" & "Cody King" both stated fixed the problem & my car was ready to go. When I finally got hold of "King's" I got Cody on the phone, this is after no contact as promised fronm "Brian King" (owner. Now "Cody King" was stating that all the plugs & wires had to b repaced at the tune of another $276.00. On another call with "Brian King" after the call with "Cody King" I was told now I had to replace all of the fuel injectors. At this point I have been without a car for over a month & a half missing very important Drs appointments.
When I finally got fed up with their "Rip Off" tactics I went to "Kings" to pick up my car. To my surprise when I tried to take my car I discovered how they truly treat their customers cars in an unsecured lot. My car would not start because the battery was dead, after jumping the battery the car would not start in the "P" position which it did before "King's" got their unethical hands on it. The starter switch had been broken by the great mechanics at "King's First Stop Auto" and had to be styarted in the "N" position. My car ran worse than it ever had as I drived it home from "King's First Stopp Auto".
After I took my car to a reputable Auto Repair shop after "King's" I called "Brian King" to confront him about the condition of my vehicle. "Brian King" took zero accountability for the unethical & disgusting way this situation had been handled by them. Instead of "Brian King" taking accountability for the "starter switch" they had broken made nothing but excuses & ludicrous statements. What is incredible is the real auto shop that repaired my car also found that the o2 sensor had been broken. The shop I took my car to after "King's" correctly diagnosed & had my car running within 3 days.
In closing "King's All Auto" is the Auto Repair Shop that we have all been warnbed about our whole lives. The Unethical tactics & lack of honesty is unbelievable at this shop. If there is a shop to avoid like the plague then "King's First Stop Auto" is that shop.
Kings First Stop Reviews
King's First Stop Auto brags about how great they are, how they put the customer first & how trustworthy they are but my experience disproves all their self inflated diatribe. This business has somehow managed to stay in business for 33 years, probably the father of the current owner Brian King started it. They manipulate all the real reviews on other sites like Yelp so the real King's way of business is never exposed. My experience with this Rip-Off shop completely fufiulls the warnings I recveived as a cjild growing up about Unethical aauto repair shops.
I originally went to King's concerning issues of my car stalling & not starting after stalling. I left my car with them in mid Oct. 2014, it was there for approximately 2 weeks. When I left it with them I spoke with the owner's son "Cody King" & he stateed that they would do a "Comprehensive Diagnosis" on my car to locate the exact problem.
I received a phone call from Cody King who stated it was the fuel pump & throttle sensor. I had replaced the fuel pump not even 8 months earlier, but believed him because of his so called "Comprehensive Diagnoosis" they did. I asked Cody King if this would definately fix the problem & he answered "yes". So going off of their so called "Honest word" I agreed to the repairs.
I go in to King's First Stop Auto to pick up my car with a new "Throttle Sensor" & new "Fuel Pump" as Cody King stated would fix my car. As I was making the final payment with Cody King I asked the owwner "Brian Kinbg" if this had fixed the problem & was my car ready to go? "Brian King" stated Yes" and it fixed my vehicle as they had stated. I took my car because I had several errands to get done in Layton & surrounding cities. I had the car for less than 1 hour, 45 minutes to be exact, before the exact same issues I took the car in to get repaired for. I contacted "Brian King" via my cell phone & informed him that the exact same issues had started again. "Brian King" stated We will take care of you" and sent a tow truck to pick me/car up to take back to King's.
After arriving back at "King's First Stop Auto" I was ignored by "Brian King" (owner) & "Cody King"(owner's son for 20 minutes before they acknowledged I was back. They took so long the tow truck driver left & put the invoice along with my keys on their counter. I had several important errands I had to do this day, which I fully informed "Brian King" of when I picked the car up. When "Brian King" finallly found time to acknowledge me stated "I don't have time to look at it right now, but we will take care of you". "Brian King" then states "I will call you later today to let you know what is going on." "Brian King" never called me back as stated on this day nor offered a loaner car like so many other repair shops do. I ended up having to pay $47.00 for a taxi to run my around Layton for some of my impoirtant errands. I had to cancel everything outside the Layton area because of this. "Brian King" never called me back for over 4 days and I had to initiate a call to get ahold of him. So once again I was without any transportation, missing very important doctors appointments with no communication from "Brian King" who stated my car was fixed. I was out of a car at this point for almost 3 weeks, out the almost $500.00 I paid "King's" for a service they did not provide as stated.
Keep in mind that "Cody King" stated that during the two weeks they had my car a "Comprehensive Diagnosis" would be done to find the exact problem. The only things that they stated were found were the "Fuel Pump & Throttle Sensor". Which "Brian King" & "Cody King" both stated fixed the problem & my car was ready to go. When I finally got hold of "King's" I got Cody on the phone, this is after no contact as promised fronm "Brian King" (owner. Now "Cody King" was stating that all the plugs & wires had to b repaced at the tune of another $276.00. On another call with "Brian King" after the call with "Cody King" I was told now I had to replace all of the fuel injectors. At this point I have been without a car for over a month & a half missing very important Drs appointments.
When I finally got fed up with their "Rip Off" tactics I went to "Kings" to pick up my car. To my surprise when I tried to take my car I discovered how they truly treat their customers cars in an unsecured lot. My car would not start because the battery was dead, after jumping the battery the car would not start in the "P" position which it did before "King's" got their unethical hands on it. The starter switch had been broken by the great mechanics at "King's First Stop Auto" and had to be styarted in the "N" position. My car ran worse than it ever had as I drived it home from "King's First Stopp Auto".
After I took my car to a reputable Auto Repair shop after "King's" I called "Brian King" to confront him about the condition of my vehicle. "Brian King" took zero accountability for the unethical & disgusting way this situation had been handled by them. Instead of "Brian King" taking accountability for the "starter switch" they had broken made nothing but excuses & ludicrous statements. What is incredible is the real auto shop that repaired my car also found that the o2 sensor had been broken. The shop I took my car to after "King's" correctly diagnosed & had my car running within 3 days.
In closing "King's All Auto" is the Auto Repair Shop that we have all been warnbed about our whole lives. The Unethical tactics & lack of honesty is unbelievable at this shop. If there is a shop to avoid like the plague then "King's First Stop Auto" is that shop.