Kings Volkswagen


Country United States
State Colombia
City Cincinnati
Address 9570 Kings Auto Mall Rd
Phone 513-677-2710
Website http://www.vwkings.com/

Kings Volkswagen Reviews

  • Feb 17, 2015

I am a Sergeant in the Ohio National Guard and also a full time student at the University of Cincinnati. In 2013 I served a 9 month tour in Afghanistan with the 1487th Transportation Company. I am not pursuing this complaint because I feel I’m deserving of special education, I just want the Kings Volkswagen dealership to do the right thing. They sold me an un-roadworthy vehicle.

On November 24th 2014, I purchased a 2008 Chevy Trailblazer from Kings Volkswagen in the Kings Auto Mall at 9570 Kings Auto Mall Rd, Cincinnati, OH 45249. I know when buying a used vehicle that there is always a risk so I purchased the best warranty they offer. The extended warranty was purchased from Mileage Plus with a $100 deductible.

On Sunday January 11, 2015, I left the armory after monthly drills. The armory is immediately off I-75. As I accelerated to merge onto the highway, the RPM indicator kept rising and the vehicle would not accelerate. By the time I was on the highway the vehicle wouldn’t go over 5mph. fortunately there was a rest area about ½ a mile down the road. I was able to make it to the rest area before being hit by a car or semi.

I had the SUV towed to Kings Volkswagen. My mother, who was acting on my behalf, called Monday morning to verify the service department understood everything I wrote on the night-drop service form. She was told they would call us back in a couple days.

By Thursday we still had not heard anything so we called again. My mom talked to Scott in the service department. He told her that 2 of the 4 transmission coils had rusted and broke. The warranty wasn’t going cover the repair because the coils rusting and breaking was due to the vehicle being driven with low or no fluid. I park in the same spot in my driveway every day and there was no sign of any fluid leakage. I was on winter break so I barely drove the vehicle anyway. I put about a thousand miles on the car when the problem occurred. There was absolutely no indication that there were faults in the transmission. I didn’t think it would be necessary to check/add transmission fluid from the time of purchase to the first 3,000 mile oil change.

Scott in the service department basically said that’s what you can expect from a used vehicle with over 100,000 miles on it. Our response was “that is exactly why we bought the extended warranty”. We feel we were sold an un-roadworthy vehicle. Scott asked who our salesman was and we replied Casey Hall. Scott’s response was “well that explains everything”

On Friday, January 16th my mother spoke with Derek Cooper the service manager. He seemed willing to work with us on the repair costs. The original agreement was I would pay the $100 deductible plus $250 to cover the transmission coil replacements. They would replace all 4 coils and other work that was promised at the time of purchase. Reluctantly, we agreed and they told us the car would be ready to pick up on Monday. Derek Cooper said he would call when it was all fixed.

They never called on Monday. Tuesday afternoon he left us a message saying to call him back for an update on the status. Derek told her when they test drove the vehicle there was no third gear. He told us that he spoke with the Mileage Plus warranty company and they were going to send out an inspector before coverage could be approved. Derek told us it would take a couple days.

On Thursday, Jan 22nd, Derek told my mother the warranty company wouldn’t cover the repairs because the problem was caused by a non-covered problem. Mileage Plus didn’t cover the repair previously because they said the vehicle was driven on low or no fluid. Now the warranty coverage was denied for another reason. They are finding one excuse after another to not cover any repairs. We called the adjuster, George Molina, at 1-800-242-9442 ext. 6970. He told my mother the only way the decision could be reversed was if I authorized a further breakdown at my expense, to see if the problem had a different cause. I’m a college student I cannot afford to pay for a further breakdown of the engine. Even if I could afford to authorize them to do this I’m sure they would find another excuse to deny coverage.

The general manager Pat Rucker called. She said she would talk to her warranty representative to see if he could help. There were many conversations with Pat Rucker. After her representative got back to her she called and told us she understood why the warranty company wasn’t going to cover anything and there was nothing she could do. After many phone conversations with Pat Rucker urging her to convince their warranty company to cover the repairs or for Volkswagen to cover it at their expense, she still said there was nothing she could do. The right thing to do is to pay for the repairs. I just bought the vehicle and I already have to put thousands of dollars into repairs and I don’t think that’s right at all. She said she would be willing to split the $1,500 cost for repairs. I believe they knowingly sold me a lemon vehicle. She tried convincing me to have my parents pay for the repairs. She told me I could finance repairs. She told me I could cancel the warranty coverage to cover the repairs. Is that a joke? That’s ridiculous and very unprofessional. There is no way I’m going to let them make more money off of me for the commission from additional financing. They are completely continuing to take advantage of me.

I have contacted the Ohio Attorney General. They have notified Kings Volkswagen and a complaint has been filed. The Trailblazer is currently still sitting at the dealership. I just paid my 2nd car payment on an un-roadworthy vehicle that’s not even in my possession. I need help; I have nowhere else to turn. I’m simply looking for Kings Volkswagen to repair my SUV or replace it with a road-worthy vehicle. Thank you for your time.

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