Lan’s Upholstery


Country United States
State Oregon
City Portland
Address 3200 N Lombard
Phone (971) 888-0000
Website http://lansupholstery.com/

Lan’s Upholstery Reviews

  • May 14, 2015

If we could offer the best advice in the world with regards to taking any work to Lan’s Upholstery it would be DON’T DO IT. We do not want any other person in the Portland Metropolitan area to think that they will get any good work from Lannie Keihn of Lan’s Upholstery. My husband inherited two antique pieces of furniture when his father passed last fall. My husband had seen his shop while driving to work in St. Johns. The first part of November we stopped in and talked to him about re-upholstering a couch and chair we would be bringing from Central Oregon. Lani did a good job convincing us of his many years of experience and that he could make the two pieces look fantastic. We delivered them the next week, picked out fabric and gave him a deposit. He was going to try and get them done by Christmas. He was out of town and we had little communication until February at which time he said he was working on the pieces and had the couch totally taken apart, was making repairs and that they should be done soon.

March 10, he said the pieces were almost done and we needed to discuss delivery. Finally on March 17, he delivered the two pieces. He was in and out in a rush. We could tell right away he was having a hard time getting one of the couch cushions to fit. He said they were nice and tight. I made the biggest mistake of my life and paid him the remainder of what we owed in cash before thoroughly inspecting the pieces. After he left we saw the travesty, hack, and butcher job he did. When we called him he claimed he didn’t work on either piece and that his helper did. We had him over two days later to show him all of the problems. He admitted how bad it was and loaded them back up to take them back to his shop. He promised he would make it right. He had them another two weeks. When they came back he had corrected a few issues but so many remain it is sickening. The only way many of the problems can be fixed would require removing the fabric and starting over. I have never seen a more unprofessional job in my life. I have K-Mart Martha Stewart outdoor cushions that have straighter seams than our couch. You can actually see the old blue fabric under the new fabric in a place where they didn’t cover it. He told us he removed all of the old fabric Why would the old fabric in the very beginning and would cover the whole thing in white fabric before putting the new fabric we picked out. We didn’t want the old fabric that a dog slept on under our new clean fabric. There is a stain on the new fabric on the back of the couch, there are staples showing, holes in several spots where the seams weren’t sewn. All of piping (cording) around the cushions is totally crooked. He broke a big piece off of the wood leg on the antique chair. It is so sloppy he should be ashamed to put his name on it. He refuses to talk to us. He shook my husbands hand and said he would make this right. We knew it would cost quite a bit and were happy to pay for very old family furniture that we could have for a long time. We are left with something we can barely look at. He does terrible upholstery and I pray no one else looses as much money as we did and ends up with something that looks worse than I could have done. His address is 3200 N Lombard.

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