I have used this company for over 8 years, used them when they were free, used them for hamachi, used them for logmein pro, paid for central when it came out, but last year they decided to charge me 1499$ instead of the normal 199$.
When I confronted them about it, they lectured me about it being my problem, and said they notified all their customers to this price change. I told them I was never notified, and they said that because I unchecked a box saying I didnt want advertisements from them, I didnt get the email notification.
Strangely enough, the year before I received notifications when I was charged and what the amount was, but of course this time i never did.
They refused to refund me any money, refused to let me cancel. Basically they stole the money, and theres nothing I can do about it.
Terrible Company, NO IT Department or company should ever use them or pay for their services. We need to boycott this awful company, who is stealing money and overcharging us.
Use something like Screenconnect and host it yourself on a VPS thru godaddy / amazon / Microsoft / rackspace. Save money and support companies who don't try to scam us.
Beware on this company. I wasa fan and encouraged my company to put their products. Unknowst to me, all accounts are on auto renewal. If you are no longer there, you charge account is still charged, without your knowedge.
When I noticed the charge, I chatted with on-line support, We went back and forth and then they said I had to call to get a refund. When I called they looked up the case, and said they really don't give refunds. What was the point of the call? Rep said that there was no point in talking to manager, because manager would say the same thing. I insisted, but was never connected.
How these guys stay in business is a mystery. All accounts are canceled and I will never be a customer again.
LogMeIn, Inc. Reviews
I have used this company for over 8 years, used them when they were free, used them for hamachi, used them for logmein pro, paid for central when it came out, but last year they decided to charge me 1499$ instead of the normal 199$.
When I confronted them about it, they lectured me about it being my problem, and said they notified all their customers to this price change. I told them I was never notified, and they said that because I unchecked a box saying I didnt want advertisements from them, I didnt get the email notification.
Strangely enough, the year before I received notifications when I was charged and what the amount was, but of course this time i never did.
They refused to refund me any money, refused to let me cancel. Basically they stole the money, and theres nothing I can do about it.
Terrible Company, NO IT Department or company should ever use them or pay for their services. We need to boycott this awful company, who is stealing money and overcharging us.
Use something like Screenconnect and host it yourself on a VPS thru godaddy / amazon / Microsoft / rackspace. Save money and support companies who don't try to scam us.
Beware on this company. I wasa fan and encouraged my company to put their products. Unknowst to me, all accounts are on auto renewal. If you are no longer there, you charge account is still charged, without your knowedge.
When I noticed the charge, I chatted with on-line support, We went back and forth and then they said I had to call to get a refund. When I called they looked up the case, and said they really don't give refunds. What was the point of the call? Rep said that there was no point in talking to manager, because manager would say the same thing. I insisted, but was never connected.
How these guys stay in business is a mystery. All accounts are canceled and I will never be a customer again.