I'll start by saying do not take anything you need repaired to this place. They have no idea what they are doing, lie about what they have done and always have an excuse for things. Please let me explain.
I brought my bike into Mag for a shimmy in front and guages stopped working. This was written down as to why I brought it in. Was told they would get on it and they would give me a call when it was done. A week later, I called to see how things were going. I was told they haven't had a chance to look at it yet. I was a little frustrated but I understood. I get busy at work too.
Later the second week, I received a call from David saying they couldn't get the bike started. They need to replace the battery. Ok, that's understandable, but I wasn't sure why they couldn't get it started. After all, I rode the bike up there and never had an issue with it.
A week later, into the 3rd week now, I get another call saying they can't keep the bike running. I was told a wire going to the top of the fuel pump was taped on and they couldn't fix it. I needed a new fuel pump. Now I'm really frustrated. I've never had a problem with the bike and I wanted to see for myself. I went up there a looked at what they said the problem was. I agreed to get this issue fix and spent almost $500 for it.
After a month went by, I called again. Of course, they technition who is working on the bike is off again. I was told they would call me when he got back. The next day, got a call from David saying they are waiting for the fuel pump. At week 6, they fuel pump was replaced and I got a call saying, "we still can't keep the bike running. It may be a relay in the back." I was told it would take a total of 4 hours to get to the part and rebuild. I questioned every part of this and why they are having these issues. I wanted my bike back so I told them to get it done.
A couple days later, I stopped by to check on the progress. They had my bike tore down and I was told the relay was good. It was the computer of the bike and that would be another almost $600.00. I told them where to. David called me the next day and said he could get the computer off of EBay for $100. That was fine by me. 2 weeks later, I stopped by to check on it because I haven't heard from them. David said he hasn't seen the computer come in yet. WHAT?!! I told him if they couldn't get the bike fixed, I wanted it take up to Rockwall.
I got a call a few days later saying the bike was fixed. I went up there, paid my balance and went to check out the bike. First thing i noticed was oil leaking. This was not a small leak. In the 5 minutes they brought the bike around, there was a 4 inch puddle on the ground. I brought David out to look at it. They ended up keeping it another 4 days before I got the bike.
I was charged another 35 dollars to fix a leak after not having the bike for 2 months. Screw it, i'll pay 100 just to get my bike away from this place! I pulled out onto the street and noticed my guages weren't working. (I already paid for a fuse they said they fixed). I couldn't ride it to work so I took it home. I live 3 miles away. When I got home, none of the lights were working either! I called David, told him what I thought of his place, was asked not to cuss at him and told him I would let everyone know my story. I hope you read this David.
So long story short, I took my bike in for a shimmy and gauges not working. They didn't get a chance to fix the shimmy, gauges still didn't work, now the lights don't work, didn't have my bike for 2 months and spent $1000.00.
Let me start by saying that I am usually not that person who writes reviews, but I thought it is nesesserry to make the public aware of such wrong doing and rip off !
When first entered the shop several month back I met the Manager Jeff Johnson ( General Manager and Test Dummy) as stated on his Title. A very friendly guy who seemed to have knowledge about bikes and so on.
So time has come for me to purchase a new motorcycle and customize it. I started of by going to a big Motorcycle shop in Rockwall where I had gone for years before and had no issues, but unfortunately I had to part from them because of their changes. Poor workmanship and damage to my bike which never happened before at this place.
So where to go from here ?
I remembered Mag Powersports. I figured let me give Jeff at Mag a shot. They are a little bit of a drive to get too, but usually places away from the city are more honest and trust wordy.I could not have been more wrong.
First I stopped by to discuss all the things I needed done, including add ons and to straighten some of the wires out from the previous repair.
I was told right away that this will not be a one day job but Jeff promised me it will be done after he has the bike full 2 Days. I agreed and we set the appointment for a Wednesday at 10am.
I actually delivered the bike on Monday without expectations that the bike will be ready any sooner.
I also requested a detailed Quote via e-mail which I received to include a Rekluse Clutch installation and SAS removal plus Tire change and an LED light connection rerouted etc....
I decided to install the clutch myself and after following Jeffs advice not to follow through with the SAS removal.which was Ok with me. At least I save some money on labor this way.
No to shorten the story a bit I will come straight to the complain.
The bike was not ready for pick up until Saturday at 2pm.
I was in a hurry to get back to work and did not inspect the bike fully. So time to pay where the original receipt stood in place with the full ten hours on it. I questioned it and Jeff said this is a great deal for me as there was actually more time involved. I said to myself how can that be ? No SAS removal and I was the one installing the clutch.
At this point I thought I let it go because the installation what I could see by the lights looked good and figured
not to argue because his hourly rate is cheaper than in town and I was in a hurry.
Unloading that bike at home, the truth revealed!
Right away I noticed the handlebar was not brought back to its original settings. I had a hard time getting it off the trailer,than I checked the lights, not wired as requested, Tires not Balanced as Jeff mentioned before. He said there is no need too(really). New grips installed but not glued on properly, they are still loose, big scratch on my rear wheel from Tire iron. Jeffs respond ""You can not avoid that on black wheels,Who is he kidding,he offered to touch them up and last but not least grease all over the bike.""
So next thing phone call to Jeff to set up now another appointment to come back, which was set for 10.30 on the following. Wednesday with the request to wait. I was told 1 to 1 1/2 Hours max.
Again Bike is ready at 1.45 that makes it 3.45 minutes (frustrated but I am glad its done)
Oh one more thing,got to see my lights working properly, switch to on and not hooked up the proper way again.
I supplied a sheet of paper on how I wanted the lights to be wired and again the wrong way.
Frustration was not even a word at this point,I left to go home,unload the bike and get ready for work.
I got on the bike drove off and it completely shut down after a half a mile no ignition no nada.
I called them back, where right away Jeff gets defensive and say that could not have been us we only moved two wires,really Jeff in nearly 4 hours.
I had to push that 500lbs bike back for a half a mile, oh fun it is !
I looked at it and the main ignition/tank fuse blown, Right away I knew that they tapped into the wrong circuit and I informed jeff about it,but he is still in denial.
So enough is enough I will bring it to the dealership and pay again to find the Issue,it turns out that indeed it was hooked up the wrong way and voided my warranty on this bike.
The dealership also showed me what was behind the battery cover. I could not believe what I saw wires everywhere not a single wire was eighter moved or cleaned up by Mag as they justified their extra labor charge for this.
I took a picture and send an e-mail to Jeff demanding a partial refund with a deadline because now to me this is fraud and I will not tolerate such behavior,especially after all the trouble I have been through with them already.
Right away I will also mention that after this review Jeff will have a brilliant explanation what transpired as I noticed from other complaints BBB and Rip off reports Storys twisted and made in their favor with all the promised professionalism and 30 day warranty.It all sounds good till you get your bike back ! and you will discover that all of that it is never their fault if parts are damaged or overcharged or as in my case miss quoted or not delivered as promised.
My advise, get everything in writing with a copy in your hands and take a picture of your bike.
I hope this review saves someone a punch of trouble !
If there is one thing I hate most is dishonest people,but I believe in KARMA !
Mag Powersports Reviews
I'll start by saying do not take anything you need repaired to this place. They have no idea what they are doing, lie about what they have done and always have an excuse for things. Please let me explain.
I brought my bike into Mag for a shimmy in front and guages stopped working. This was written down as to why I brought it in. Was told they would get on it and they would give me a call when it was done. A week later, I called to see how things were going. I was told they haven't had a chance to look at it yet. I was a little frustrated but I understood. I get busy at work too.
Later the second week, I received a call from David saying they couldn't get the bike started. They need to replace the battery. Ok, that's understandable, but I wasn't sure why they couldn't get it started. After all, I rode the bike up there and never had an issue with it.
A week later, into the 3rd week now, I get another call saying they can't keep the bike running. I was told a wire going to the top of the fuel pump was taped on and they couldn't fix it. I needed a new fuel pump. Now I'm really frustrated. I've never had a problem with the bike and I wanted to see for myself. I went up there a looked at what they said the problem was. I agreed to get this issue fix and spent almost $500 for it.
After a month went by, I called again. Of course, they technition who is working on the bike is off again. I was told they would call me when he got back. The next day, got a call from David saying they are waiting for the fuel pump. At week 6, they fuel pump was replaced and I got a call saying, "we still can't keep the bike running. It may be a relay in the back." I was told it would take a total of 4 hours to get to the part and rebuild. I questioned every part of this and why they are having these issues. I wanted my bike back so I told them to get it done.
A couple days later, I stopped by to check on the progress. They had my bike tore down and I was told the relay was good. It was the computer of the bike and that would be another almost $600.00. I told them where to. David called me the next day and said he could get the computer off of EBay for $100. That was fine by me. 2 weeks later, I stopped by to check on it because I haven't heard from them. David said he hasn't seen the computer come in yet. WHAT?!! I told him if they couldn't get the bike fixed, I wanted it take up to Rockwall.
I got a call a few days later saying the bike was fixed. I went up there, paid my balance and went to check out the bike. First thing i noticed was oil leaking. This was not a small leak. In the 5 minutes they brought the bike around, there was a 4 inch puddle on the ground. I brought David out to look at it. They ended up keeping it another 4 days before I got the bike.
I was charged another 35 dollars to fix a leak after not having the bike for 2 months. Screw it, i'll pay 100 just to get my bike away from this place! I pulled out onto the street and noticed my guages weren't working. (I already paid for a fuse they said they fixed). I couldn't ride it to work so I took it home. I live 3 miles away. When I got home, none of the lights were working either! I called David, told him what I thought of his place, was asked not to cuss at him and told him I would let everyone know my story. I hope you read this David.
So long story short, I took my bike in for a shimmy and gauges not working. They didn't get a chance to fix the shimmy, gauges still didn't work, now the lights don't work, didn't have my bike for 2 months and spent $1000.00.
Let me start by saying that I am usually not that person who writes reviews, but I thought it is nesesserry to make the public aware of such wrong doing and rip off !
When first entered the shop several month back I met the Manager Jeff Johnson ( General Manager and Test Dummy) as stated on his Title. A very friendly guy who seemed to have knowledge about bikes and so on.
So time has come for me to purchase a new motorcycle and customize it. I started of by going to a big Motorcycle shop in Rockwall where I had gone for years before and had no issues, but unfortunately I had to part from them because of their changes. Poor workmanship and damage to my bike which never happened before at this place.
So where to go from here ?
I remembered Mag Powersports. I figured let me give Jeff at Mag a shot. They are a little bit of a drive to get too, but usually places away from the city are more honest and trust wordy.I could not have been more wrong.
First I stopped by to discuss all the things I needed done, including add ons and to straighten some of the wires out from the previous repair.
I was told right away that this will not be a one day job but Jeff promised me it will be done after he has the bike full 2 Days. I agreed and we set the appointment for a Wednesday at 10am.
I actually delivered the bike on Monday without expectations that the bike will be ready any sooner.
I also requested a detailed Quote via e-mail which I received to include a Rekluse Clutch installation and SAS removal plus Tire change and an LED light connection rerouted etc....
I decided to install the clutch myself and after following Jeffs advice not to follow through with the SAS removal.which was Ok with me. At least I save some money on labor this way.
No to shorten the story a bit I will come straight to the complain.
The bike was not ready for pick up until Saturday at 2pm.
I was in a hurry to get back to work and did not inspect the bike fully. So time to pay where the original receipt stood in place with the full ten hours on it. I questioned it and Jeff said this is a great deal for me as there was actually more time involved. I said to myself how can that be ? No SAS removal and I was the one installing the clutch.
At this point I thought I let it go because the installation what I could see by the lights looked good and figured
not to argue because his hourly rate is cheaper than in town and I was in a hurry.
Unloading that bike at home, the truth revealed!
Right away I noticed the handlebar was not brought back to its original settings. I had a hard time getting it off the trailer,than I checked the lights, not wired as requested, Tires not Balanced as Jeff mentioned before. He said there is no need too(really). New grips installed but not glued on properly, they are still loose, big scratch on my rear wheel from Tire iron. Jeffs respond ""You can not avoid that on black wheels,Who is he kidding,he offered to touch them up and last but not least grease all over the bike.""
So next thing phone call to Jeff to set up now another appointment to come back, which was set for 10.30 on the following. Wednesday with the request to wait. I was told 1 to 1 1/2 Hours max.
Again Bike is ready at 1.45 that makes it 3.45 minutes (frustrated but I am glad its done)
Oh one more thing,got to see my lights working properly, switch to on and not hooked up the proper way again.
I supplied a sheet of paper on how I wanted the lights to be wired and again the wrong way.
Frustration was not even a word at this point,I left to go home,unload the bike and get ready for work.
I got on the bike drove off and it completely shut down after a half a mile no ignition no nada.
I called them back, where right away Jeff gets defensive and say that could not have been us we only moved two wires,really Jeff in nearly 4 hours.
I had to push that 500lbs bike back for a half a mile, oh fun it is !
I looked at it and the main ignition/tank fuse blown, Right away I knew that they tapped into the wrong circuit and I informed jeff about it,but he is still in denial.
So enough is enough I will bring it to the dealership and pay again to find the Issue,it turns out that indeed it was hooked up the wrong way and voided my warranty on this bike.
The dealership also showed me what was behind the battery cover. I could not believe what I saw wires everywhere not a single wire was eighter moved or cleaned up by Mag as they justified their extra labor charge for this.
I took a picture and send an e-mail to Jeff demanding a partial refund with a deadline because now to me this is fraud and I will not tolerate such behavior,especially after all the trouble I have been through with them already.
Right away I will also mention that after this review Jeff will have a brilliant explanation what transpired as I noticed from other complaints BBB and Rip off reports Storys twisted and made in their favor with all the promised professionalism and 30 day warranty.It all sounds good till you get your bike back ! and you will discover that all of that it is never their fault if parts are damaged or overcharged or as in my case miss quoted or not delivered as promised.
My advise, get everything in writing with a copy in your hands and take a picture of your bike.
I hope this review saves someone a punch of trouble !
If there is one thing I hate most is dishonest people,but I believe in KARMA !