McAfee, Inc.


Country United States
State California
City Santa Clara
Address 2821 Mission College Blvd.
Phone 972.963.8000
Website www.mcafee.com

McAfee, Inc. Reviews

  • Apr 17, 2015

I made a one time purchase with a debit card. I selected no auto renewals as I don't want anything unexpected on account. Weeks before my product expired.....and after I ignored numerous requests to renew via email and program pop ups..I find I was renewed anyway. I spent 15 minutes on hold trying to get customer service. Then I did online chat and guy says money will be back in account in a month. WHAT?? They took money earmarked for an electric bill and say I should get it back in a month. Fraud!!!! Beware!!

  • Apr 2, 2015

DON'T BUY IF YOU EVER PLAN ON CANCELLING.

6 calls. 3 hang-ups.

5 reps not even knowing what the product is.

4 emails. no responses.

2 online chats. can't access that department.

HAD TO CANCEL MY CARD AND GET A NEW ONE. UNBELIVEABLE.

  • Feb 5, 2015

I am a Disabled American Veteran and a graduate student and I use my wife's laptop computer to complete my assignments. Mcafee virus software came already installed on her Dell computer. The renew notice came up several days ago. My wife purchased a new Mcafee subscription for $79.99 on January 31, 2015 in order to cover several other devices. Immediately after purchase, I downloaded the antivirus product on her laptop and performed a complete virus scan. There was nothing unusual to report on the virus scan. Thereafter, the laptop ran normally without disruption or other problems. However, for three days the browser showed that the subscription was about to expire. I called the Mcafee software support number at 708-669-0373 on February 3, 2015. I explained to the technician that I only wanted to find out why we were receiving a software expiring notice when we had recently purchased a new subscription three days ago. The technician explained that he needed remote control of the computer to resolve the issue. However, instead he proceeded to run other applications and explain that foreign hackers had corrupted the recently purchased Mcafee software we just bought three days ago. He attempted to manipulate me into buying additional services he said would rid the laptop of so-called spyware and mal-ware that he insisted was on the computer. However, the laptop was working properly and efficiently before this technician took remote control of it.

After he finished perusing the laptop I could no longer access the Internet browser and he obviously removed any virus protection that was on the laptop. I refused to purchase of additinal software and services. He abruptly ended the call and rendered my wife's laptop useless. We cannot access the Internet or any of my graduate school software or files that were on the laptop. This disruption has caused a great deal of hardship because my graduate school work is unaccessible on the laptop. In addition, I am paying for these graduate school courses through federal loans. Therefore, I believe a federal investigation should be conducted into the practices of the Mcafee Company because of the technician should have returned my wife's laptop to the functioning order it was in before he gained remote access. In addition, because Mcafee licenses these technician to pressure customers into purchasing software they do not want, I believe that they are engaging in extortion and initmidation. In addition, I am unable speak to anyone in upper management at Mcafee after numerous attempts. Mcafee will not return my telephone calls engaging in avoidance tactics. I am a Disabled American Veteran and a graduate student who expects better service from a company who has contracts with our institutions of higher learning.

  • Jan 8, 2015

I ordered the ematic 7" Genesis 2 - Multi-Touch Tablet with Android 4.0 ice cream sandwich on Aug 21, 2014 for $69.99 and we would get rebate $60.00 from McAfee.

I got the letter on Sept 21,2014, they declined me because of invalid activation code. I contacted them on the phone, they told me that they would take care of my activation code and told me that I need to email to them with my code.

I emailed them and gave them my activation code 25 of numbers/letters. Today I called mcafee's customer service and I wanted to know what is going on rebates.

They said it was too late because of 30 days expired. I was going to tell them about the device is inoperable and I had a copy of them that they told me that they wanted me email it to them because the last customer service said it was not supposed to do this email to them but I told customer service that was not my fault and this person was customer service at first time who told me to email it to them and they would take care of it for me.

they hung up.

It was not good business with them, I would not do business with them again and any of devices belongs to mcafee and we will avoid them.

It is not worth for my time to get them for $60.00 rebates but it will hurt them for their reputation business.

  • Oct 15, 2014

I followed all of the instructions, submitted all required documents, even the upc code affixed to the information sheet, kept a copy for my records, and submitted according to the time limit requirements. I was told that my rebate was denied because of a missing upc code and I know it was a complete lie because I have a copy of it sitting right here. Even if it did fall out of the envelope (which is impossible unless the envelope was ripped, I taped the original UPC code to the information sheet), I still won't buy any more of their products just because of the deception involved. I think they want to compete with Kapersky (spelling) because their rebates are so good. However, with the nature of the lies, they totally lost me as a customer. Not only that, it slows down Windows 8 to a crawl and my system bogs down all of the time while I'm surfing the internet. What a waste of money, and it's debatable whether or not I'm getting the protection I pay for. I probably can get a better product for free without waiting for a rebate that I won't get.

  • Aug 21, 2014

I purchased McAfee virus protection via internet and the technician who assisted with the download of the protection stated that he need to take control of my computer to get the virus installed correctly. After he was done the protection was installed but my complete Microsoft Office Suite was missing along with other files and programs that were previously on my computer and in good working order. I have called them many times trying to get this matter resolved, but each time I am told this is not their problem. I asked them what happened to my files and why were they removed, but I still couldn't get them to see that my files had been taken off. I gave them the name of the tech who did this, and they told me they have no such person on their staff. After five tries and getting the run around each time, I stopped corresponding. I found out later that my neice suffered the same loss to her computer when she bought MacAfee also.

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