On March 12, 2015 I purchased a special Empire Album Release Event CD Bundle ( which includes a CD and wristband for access into the event) for an event that was to take place March 16th, 2015 and assured me that they would give me pertinent info regarding the location of the event, psecific time, dress code of venue, whether or not it's general admission or seating available, etc., but it's less than 24 hours and I've heard no details at all regarding this information or when my CD will arrive, which leads me to believe they're just scamming people out of their money!
I wouldn't do business with this comapny ever again, and I plan to report them to the Better Business Bureau as a non-reputable business which needs to be permanently shut down! Disgusting customer service with giving the consumenrs the run around and trying to steal funds!
I place an order on My Direct Play online three weeks ago, was charged using Amazon pay direct (to be safe). My credit card has been charged for this order yet My Direct Play has no emailed me about my order or shipping.
I emailed My Play Direct last week in hope of a delivery estimate. I got a response a few days later telling me they couldn't find my order. Since then, I have sent three emails (on Monday, Wednesday, and Thursday) and have yet to receive any response from them.
I am extremely upset and agitated. This is the worst customer service experience. I feel at this point I must a refund back and ask them to ship my t-shirt for free. If they ever answer me back...
On July 29, 2014 I ordered two t-shirts from the Legendary Pictures official webstore: shop.legendary.com and in good faith believed that they would ship to me in September. In September I was notified that my shirts would ship to me by Halloween: October 31st. On November 7th I contacted customer service as my estimated delivery date had not been updated and a week had passed. I was assured that my concerns had forwarded to management and marked as priority. Ten days later I had heard nothing and my delivery date was still Halloween. I spent a week emailing customer service every single day (they lie and claim to have no phone number and then admit that they have a phone number but refuse to share it with their customers) only to be assured every day that my concerns had been forwarded to management and marked as priority and I would be contacted soon.
It has now been four months since I requested contact by a manager or supervisor. It has now been a week since the latest revised quote for shipment/delivery has passed and has not been updated. I have contacted customer service every day and every day I am assured that my concerns are being forwarded to management and marked as priority. I have demanded to know when I will be put in touch with a manager or supervisor and I have been ignored for four months.
They claim that the products (tshirts, mind you, I can find 10 shirt vendors within a 10 mile radius who can have shirts prepared in less than 6 months) are "backordered" and have been so for the past 6 months. They claim that they will update the order status. They claim that they will ship the shirts someday. I do not believe them. I have no reason to believe them. They have done nothing but lie to me and ignore me and treat me like I don't matter.
MyPlayDirect cares nothing for their customers. They will never put you in touch with a manager or supervisor. They will never fulfill your order. They will never do anything proactively. They will never reach out to their customers. They will never listen. They will never do anything.
I consider the hack of Sony Inc (the parent company) to be just desserts to a horrible company who cares not one iota for their customers.
Unsurprisingly, Sony persists in its reckless ways to address consumer issues.
I was not expecting warmth from them, nor was I expecting correct management of customer relationship. However, what I have experienced with Sony and its child company "MyPlay" (what an obnoxious name, by the way) went beyond any encounter I had with people who lacked any quality that defines a decent human being.
I ordered an autographed CD of Kurt Cobain for my dear old uncle living in a cabin in Iowa. Imagine my surprise when I received a completely automatised response from Sony saying that my CD would take 4.10^15 years to arrive, due to their lack of technology to revive ancient celebrities.
I was petrified.
My uncle died of knee cancer three days ago and I'm still convinced that my last gift to him would have been the object needed to strengthen a bond which had been weakened since the day I said his knees looked weird.
I told Sony about my personal situation and received a pitiful mail filled with fake compassion and absolutely no proposal of a complimentary CD autographed by Michael Jackson or Beethoven (which I was expecting since they are my top two favourite artists).
MyPlay Direct Reviews
My Play Needs to be Shut Down!
On March 12, 2015 I purchased a special Empire Album Release Event CD Bundle ( which includes a CD and wristband for access into the event) for an event that was to take place March 16th, 2015 and assured me that they would give me pertinent info regarding the location of the event, psecific time, dress code of venue, whether or not it's general admission or seating available, etc., but it's less than 24 hours and I've heard no details at all regarding this information or when my CD will arrive, which leads me to believe they're just scamming people out of their money!
I wouldn't do business with this comapny ever again, and I plan to report them to the Better Business Bureau as a non-reputable business which needs to be permanently shut down! Disgusting customer service with giving the consumenrs the run around and trying to steal funds!
I place an order on My Direct Play online three weeks ago, was charged using Amazon pay direct (to be safe). My credit card has been charged for this order yet My Direct Play has no emailed me about my order or shipping.
I emailed My Play Direct last week in hope of a delivery estimate. I got a response a few days later telling me they couldn't find my order. Since then, I have sent three emails (on Monday, Wednesday, and Thursday) and have yet to receive any response from them.
I am extremely upset and agitated. This is the worst customer service experience. I feel at this point I must a refund back and ask them to ship my t-shirt for free. If they ever answer me back...
On July 29, 2014 I ordered two t-shirts from the Legendary Pictures official webstore: shop.legendary.com and in good faith believed that they would ship to me in September. In September I was notified that my shirts would ship to me by Halloween: October 31st. On November 7th I contacted customer service as my estimated delivery date had not been updated and a week had passed. I was assured that my concerns had forwarded to management and marked as priority. Ten days later I had heard nothing and my delivery date was still Halloween. I spent a week emailing customer service every single day (they lie and claim to have no phone number and then admit that they have a phone number but refuse to share it with their customers) only to be assured every day that my concerns had been forwarded to management and marked as priority and I would be contacted soon.
It has now been four months since I requested contact by a manager or supervisor. It has now been a week since the latest revised quote for shipment/delivery has passed and has not been updated. I have contacted customer service every day and every day I am assured that my concerns are being forwarded to management and marked as priority. I have demanded to know when I will be put in touch with a manager or supervisor and I have been ignored for four months.
They claim that the products (tshirts, mind you, I can find 10 shirt vendors within a 10 mile radius who can have shirts prepared in less than 6 months) are "backordered" and have been so for the past 6 months. They claim that they will update the order status. They claim that they will ship the shirts someday. I do not believe them. I have no reason to believe them. They have done nothing but lie to me and ignore me and treat me like I don't matter.
MyPlayDirect cares nothing for their customers. They will never put you in touch with a manager or supervisor. They will never fulfill your order. They will never do anything proactively. They will never reach out to their customers. They will never listen. They will never do anything.
I consider the hack of Sony Inc (the parent company) to be just desserts to a horrible company who cares not one iota for their customers.
Unsurprisingly, Sony persists in its reckless ways to address consumer issues.
I was not expecting warmth from them, nor was I expecting correct management of customer relationship. However, what I have experienced with Sony and its child company "MyPlay" (what an obnoxious name, by the way) went beyond any encounter I had with people who lacked any quality that defines a decent human being.
I ordered an autographed CD of Kurt Cobain for my dear old uncle living in a cabin in Iowa. Imagine my surprise when I received a completely automatised response from Sony saying that my CD would take 4.10^15 years to arrive, due to their lack of technology to revive ancient celebrities.
I was petrified.
My uncle died of knee cancer three days ago and I'm still convinced that my last gift to him would have been the object needed to strengthen a bond which had been weakened since the day I said his knees looked weird.
I told Sony about my personal situation and received a pitiful mail filled with fake compassion and absolutely no proposal of a complimentary CD autographed by Michael Jackson or Beethoven (which I was expecting since they are my top two favourite artists).
Never trust MyPlay again.
Signed: Mickey69