On August 21, 2014 I purchased an HP headset from a store on eBay that goes by netdirectsales. When I got the item in I tested it out. I found that anything I recorded with it had a humming/buzzing sound in the background. I notified the seller of the defect. I was sent a second headset. The second headset had the same defect. I requested a refund. The seller stated that they would refund me once they receive the items back. I responded back but received a canned response.
I found the response to be quite unprofessional. I purchased a new headset in working order. I received two headsets that were not in working order. I was not expected to spend over 50% of what I paid for the items to ship them back (including tracking).
I filed a dispute with eBay. eBay agreed with the seller. I canceled the dispute, as it was apparent eBay could care less that a seller was ripping off buyers and ignoring correspondences. I filed a chargeback with my bank. My bank agreed that I should send the items back. Once again, another institution siding with crooked people.
It's in my opinion that the bank did not follow Federal Regulation E. I ordered and paid for a working item. I did not receive such. Therefore, the item is not as described.
I called eBay in regards to the matter but got mixed responses. The first representative stated that eBay would pay to have the items shipped back to the seller. She also noted that when she looked in my account that the last four messages had the same canned response (see below). I asked if I could file a complaint against the seller since he was ignoring any messages. She said I could.
To complete everything she said she had to transfer me to another rep. The rep that came on the line had a cocky tone to her. She said that everything the previous rep said was incorrect. In other words, eBay sellers aren't held accountable for their actions. They can sell junk and ignore the buyer with NO consequences for their actions.
I have contacted eBay corporate office. The corporate office still agrees with their original stance that I am responsible for returning the junk I received. eBay completely ignored the fact that it appears that the seller is using a bot to run their account. Every response since the seller said I had to ship the item back I've received the same response:
Netdirectsales Reviews
On August 21, 2014 I purchased an HP headset from a store on eBay that goes by netdirectsales. When I got the item in I tested it out. I found that anything I recorded with it had a humming/buzzing sound in the background. I notified the seller of the defect. I was sent a second headset. The second headset had the same defect. I requested a refund. The seller stated that they would refund me once they receive the items back. I responded back but received a canned response.
I found the response to be quite unprofessional. I purchased a new headset in working order. I received two headsets that were not in working order. I was not expected to spend over 50% of what I paid for the items to ship them back (including tracking).
I filed a dispute with eBay. eBay agreed with the seller. I canceled the dispute, as it was apparent eBay could care less that a seller was ripping off buyers and ignoring correspondences. I filed a chargeback with my bank. My bank agreed that I should send the items back. Once again, another institution siding with crooked people.
It's in my opinion that the bank did not follow Federal Regulation E. I ordered and paid for a working item. I did not receive such. Therefore, the item is not as described.
I called eBay in regards to the matter but got mixed responses. The first representative stated that eBay would pay to have the items shipped back to the seller. She also noted that when she looked in my account that the last four messages had the same canned response (see below). I asked if I could file a complaint against the seller since he was ignoring any messages. She said I could.
To complete everything she said she had to transfer me to another rep. The rep that came on the line had a cocky tone to her. She said that everything the previous rep said was incorrect. In other words, eBay sellers aren't held accountable for their actions. They can sell junk and ignore the buyer with NO consequences for their actions.
I have contacted eBay corporate office. The corporate office still agrees with their original stance that I am responsible for returning the junk I received. eBay completely ignored the fact that it appears that the seller is using a bot to run their account. Every response since the seller said I had to ship the item back I've received the same response: