NewSouth Window Solutions


Country United States
State Florida
City Tampa
Address 4901 Oak Fair Blvd
Phone 813-626-6000
Website http://newsouthwindow.com/

NewSouth Window Solutions Reviews

  • Jul 29, 2015

Let me tell you how NewSouth Window provided defective product, misused a notrary, and provided sub-par product and customer service, bit still got a court ruling to foreclose on my house! (spoiler: it's sneaky)

I'm a disabled/retired vet, so it meant a lot that I can have my own home! I really wanted energy efficient windows and doors, so I signed NewSouth Window to provide me with 2 french doors and 14 windows in early 2012. I used their recommended loan program.

After some issues with their salesman, I thought Garrett Jones had taken care of all wrong doings and they delivered the product to my home in May. Upon arrival, the doors which I ordered (3/4 french doors with a cat door) where actually 1/2 french doors with a people sized dog door. They insisted it was the correct door and after a few "debates" over a few days they agreed to return the door. However, they did not measure a couple of my windows correctly and would have to come back to install those at a later day. (I have pictures of the door if anyone wants to see them)

Fastforward 2 weeks later: all windows installed, but now I have damage to my drywall and stucco. They try to bill me via loan, but it's been canclled (unknown to me): I never even got any confirmation for the loan anyways. For some reason they decide I cancelled it on purpose to get free windows and Garrett Joes says a few choice words to me and threaten to take my house as payment.

It was crazy to me. I've got a good credit score, I've never been in trouble with the law, I'm a NICE person. Heck, I've only had one traffic ticket in my life! Why would he automatically assume that I'm trying to cheat him? It was very hurtful. My integrity is very important to me.

I looked through my loan paperwork and found a Notice of Commencement which is signed by a notary. However, I NEVER signed anything with a notary for NewSouth Windows. I even have her sworn affidavit that she never has met me and signs documents without meeting people all the time. NONE of the print on this document is my handwriting. I called the police, the BBB, and the Attorney General to look into this. The signature is similar to mine, so no one will say that it's forged for sure, but I do know 100% that I never signed this document in the presence of a notary. And apparently this document has something to do with the ability for them to put a lien on my house! But nothing was done to correct this document by anyone even though I was trying so hard to get it right.

A week and half after they install the windows, they put a lien on my house, but I don't even know it because I'm never notified. I found it months later when I looked on my record when they threaten to take my house again.

Over the course of the last 2 years, Garrett Jones, Dan Oschtein, and/or Earl Rahn have threatened me, had people come to my home and trespass onto my property, insult me, attempt to bully me, and they refused every offer I made to pay them for the products at a reduced price. They said they will never take "a penny less" that the full sum regardless of anything that they have provided or done. I have proof of their behavior on voicemail and email so I can prove it too!

They filed with the courts to take my home in late 2012, but I filed a countersuit and they disappeared for a year. But then... a year later, they file for a court date without telling me or my lawyer, go to court and win because we were not there. They won almost double the value of the windows and got the right to foreclose on my house if I didn't pay. When were we notified of the judgement? Days before the foreclosure. And this is apparently legal!!

I had to pay them 12,278.19 for about 6,500 worth of actual product to keep my home. I still have a defective window, a couple other windows are problematic, I was never repaid for the damage to my home, and I stil have an improperly signed document. I have been screwed and I am not going to shut up about it!

I want everyone to know what can happen when you do business with NewSouth Window!

If you want to see pictures and read more detail go to my website: (((link redacted)))

  • Jul 28, 2015

Buyer beware, we had their sales slob come to our home and give the estimate that was completely full of lies and misconceptions, of course we didnt know this at the time of the appointment. The salesperson Greg) we think the shisters name was, told us they make their own windows, and they been in buisness forever and the warrany was the best etc, etc. But when we did our research we found quite the opposite!!! we found they do make a window, but its not approved for south florida- we went and looked for their approvals on the miami dade county approved websit-guess what--no new south window solutions. We called and confronted new south on this and they proceeded to back peddle telling us that their sister manufacturing facility in ocala makes the approved window for them---i asked what name is that under so i can see if its approved for my zone. They told me it was called cws window that is made exclusively for them... So i looked up cws on the miami dade county site and guess what, i found them!!!! then we called cws directly to see if this were true that they make a window exclusively for this new south window--they told me no, we make an approved window that i could get from any of their dealers. I had a quote from fha that said cws windows in their quote, greg told me that it was a different window, that cws is under contract to make a certain profile for just them along with a special glass---guess what----all bs... Why is it so tough in florida to get a company to tell you the truth and do what they say their going to do!!!!! im from the north east and replaced my window their and had no issues with the salespeople or the company!!!! whats the deal here!!! the sales rep also told me how his windowReally cws window) was the best with the best price---not the case again!! we had two other estimates that were less---and guess what--the window was made by cws and was the same model!!!!!

Do yourself a favor and do your research, im including the link to the miami dade county approved list!!!!!

Dont be fooled like we nearly were!!! get out of florida new south and stop lying!

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