When I was winding down my business in September, 2013; I got a call from North American Bancard's ("NAB") sales rep (Jesse Hollett at Sekuremerchant Solutions. Not sure the relations between this company and NAB). Aware of my low transaction sales volume and $$ amount, I asked all the questions about fee, terms, ... etc. Jesse was very smooth and convincing, he assured me that the monthly fee is $25 + a percentage of the transaction; and if I have NO transaction for a particular month, there will be no fee; and I can cancel any time. My credit card processor at that time actually has a lower monthly fee of $20 + a percentage of transaction; However the "no transaction, no fee" feature appeals to me because my business is seasonal. Therefore, I was surprised when I got my 1st statement for November 2013. The fee was $128.70 which includes a never disclosed fee of $99 "regulatory fee" (btw the total receipt for that month was only $133.75). I called and demanded to speak to Jesse, the sales rep. They did not let me speak with Jesse but agreed to reduce the $99 fee by $50. The next statement would have been $83.60 without the $50 reduced fee credit (total receipt was only $509.69). The 3rd statement (Jan, 2014) shows charges of $121.12, which includes a fee of $79 for www.MYPCI.com. I called on 3/3/14 and spoke to James who would not waive any charges but agreed to lower the monthly charges to $25/mo. The next 3 statements were $38.95, $38.95, and $39.64, much more than the "$25/mo fixed fee" promised; the corresponding receipts for the month were: $0, $0, and $62.15; I was too sick and tired to deal with them and let it go. couple months passed and I realized that the credit card sales I made are consistent less than the credit card processing charges very month; so on 5/14/14 I called NAB and spoke to Levecris (I may have misspelled the name). I was then told that I signed a 3-year contract, an early cancellation would be subject to a penalty; he convinced me to keep the contract and promised to reduce my fee to $14/mo. I felt like that would be the only alternative I had so I agreed. From May, 2014 to Sept., 2014, my monthly fee was about $14 to $15 a month. But in October 2014, the fee jumped to $113.90; again too sick and tired to deal with them. From Nov 2014 to mar 2015, the fees were: $14, $34, $133, $34, and $34. The Jan $133 fee probably includes another hidden fee! The corresponding receipts for these months were: $0, $33.95, $0, $32.88, and $0.
I just got a letter from NAB telling me they will charge another annual fee of $99!
It has been a nightmare dealing with North American Bancard. There are lots of hidden fees, empty promises, failure to take responsibilities or follow on their sales reps' false statement.
Operated a business in 2011 and I needed credit card processing. I spoke with a Credit card brokering company named Eclipse. They asked me to fill North America Bancard application and was promised there were no hidden charges or any cancellation fees or contract.
I had to close down the business in few months and closed down my account with NA Bancard. To our surprise, we saw a debit transaction in our bank account of amount 895 from Bancard. I called the customer service immediately and they started explaining it was about the terminal which I had already sent to them but they said they didn't recieve so they charged the full $895. We were in the middle of a lot of personal things so we let it go and we thought it was an end of a worst nightmare and let's just go with it.
2 years afterwords, we are hit by a collection account in the amount of 1170 from some CFM group in Georgia regarding this same merchant account from North American Bancard. The reasoning we got for this account was completely unconvincing and sounded like there are some major loopholes in the business processes for the NA Bancard where they couldn't even acknowledge the closure of the account. There is no contract or anything like that in my application. In such economy when every penny counts, how will a regular person manage such harassing situation. Are there no laws or regulations which protect the consumer from such type of unethical practices? Even after so many complaints and are there no lawyers who can help all the harassed consumers?
Mr Burke representing North American Bancard, lied about terms on contract. He said No contract, no hidden fees, ever, wholesale rates, ended up having a 3 year contract and $695.oo termination fee.
On my first call get out of the contract a year later they said it was 1 year and $295 termination fee. After several calls fees went up 400.00. and a to3 year contract.
I signed the contract at the same time with one of the coworkers and hers was only 1 year contract. They screwed me. They are the worst company ever, cheaters con artist. Neither Mr Burke or anyone in the company wanted to deal with me. Seems he is a broker representing Bancard. The processing company said that only he could take care of it and he did not want to know anything ablut afterhe sucked us in. I am still doing monthly payments on my 700 termination fee. They are a joke. I found they have tons of complains. He hould no be in business if he cheats people that bad
My company cancelled service with North American Bancard in June of 2013 as we shut down the business. A letter of cancellation was signed and returned with equipment used. (a VX670 which can be purchased new for $199.00)
Today on July 25, 2014 over a year later I received an email that we have an outstanding debt due to them and that we have not responded to previous collection attemps. I called the number on the email to find out what this was all about as this was the first correspondence I have gotten since I called and cancelled last year. I had not received any other collection attemps. As far as I knew, The equipment had been received and it was done. I had not recived any monthy statements after that.
She said it was $1100.00 for equipment and $82.61 in monthly fees due. I told her it was sent back when we cancelled and that the equipment could be bought new for less that that. (Priced at $199.95 which is what wepaid to replace one during our time of service.) She said they had not received any cancellation letter or equipment back, and that I would have to prove I sent it.
I explained that the business had closed over a year ago and I didn't know if any of that information was available anymore. I asked, why did they wait so long to let me know they hadn't received it. She said she didn't know but that I would have to show proof or they were going to send it to collection. She seemed kind of perplexed that I hadn't gotten any correspondence until now, but had no answer for it. I suggested that maybe someone on that end may have made a mistake and didn't credit our account. She said that couldn't happen. Really? If you are dealng with people, you are dealing with human error.
I feel they should do some checking on their end. There must be a reason, I hadn't been notified before now if they didn't receive it. Instead I have been threatened with collection for equipment sent back over a year ago.
They were supposed to change my acct number where the deposits were going. Took them over a month and then only did one acct and deposited hundreds of my small business dollars to the wrong closed acct. I asked where my money was and they put me on hold for 30 min. I asked to speak to a supervisior and he said there isnt one someone would call me in the next 2 days!!! WTF is that 2 days? They took my money and have not given it back to me. unreal crappy serveice!!!!!
They lie about the contract, take your money and screw it up every time. DO NOT WASTE YOUR TIME WITH THESE IDIOTS.
North American Bancard Reviews
When I was winding down my business in September, 2013; I got a call from North American Bancard's ("NAB") sales rep (Jesse Hollett at Sekuremerchant Solutions. Not sure the relations between this company and NAB). Aware of my low transaction sales volume and $$ amount, I asked all the questions about fee, terms, ... etc. Jesse was very smooth and convincing, he assured me that the monthly fee is $25 + a percentage of the transaction; and if I have NO transaction for a particular month, there will be no fee; and I can cancel any time. My credit card processor at that time actually has a lower monthly fee of $20 + a percentage of transaction; However the "no transaction, no fee" feature appeals to me because my business is seasonal. Therefore, I was surprised when I got my 1st statement for November 2013. The fee was $128.70 which includes a never disclosed fee of $99 "regulatory fee" (btw the total receipt for that month was only $133.75). I called and demanded to speak to Jesse, the sales rep. They did not let me speak with Jesse but agreed to reduce the $99 fee by $50. The next statement would have been $83.60 without the $50 reduced fee credit (total receipt was only $509.69). The 3rd statement (Jan, 2014) shows charges of $121.12, which includes a fee of $79 for www.MYPCI.com. I called on 3/3/14 and spoke to James who would not waive any charges but agreed to lower the monthly charges to $25/mo. The next 3 statements were $38.95, $38.95, and $39.64, much more than the "$25/mo fixed fee" promised; the corresponding receipts for the month were: $0, $0, and $62.15; I was too sick and tired to deal with them and let it go. couple months passed and I realized that the credit card sales I made are consistent less than the credit card processing charges very month; so on 5/14/14 I called NAB and spoke to Levecris (I may have misspelled the name). I was then told that I signed a 3-year contract, an early cancellation would be subject to a penalty; he convinced me to keep the contract and promised to reduce my fee to $14/mo. I felt like that would be the only alternative I had so I agreed. From May, 2014 to Sept., 2014, my monthly fee was about $14 to $15 a month. But in October 2014, the fee jumped to $113.90; again too sick and tired to deal with them. From Nov 2014 to mar 2015, the fees were: $14, $34, $133, $34, and $34. The Jan $133 fee probably includes another hidden fee! The corresponding receipts for these months were: $0, $33.95, $0, $32.88, and $0.
I just got a letter from NAB telling me they will charge another annual fee of $99!
It has been a nightmare dealing with North American Bancard. There are lots of hidden fees, empty promises, failure to take responsibilities or follow on their sales reps' false statement.
Operated a business in 2011 and I needed credit card processing. I spoke with a Credit card brokering company named Eclipse. They asked me to fill North America Bancard application and was promised there were no hidden charges or any cancellation fees or contract.
I had to close down the business in few months and closed down my account with NA Bancard. To our surprise, we saw a debit transaction in our bank account of amount 895 from Bancard. I called the customer service immediately and they started explaining it was about the terminal which I had already sent to them but they said they didn't recieve so they charged the full $895. We were in the middle of a lot of personal things so we let it go and we thought it was an end of a worst nightmare and let's just go with it.
2 years afterwords, we are hit by a collection account in the amount of 1170 from some CFM group in Georgia regarding this same merchant account from North American Bancard. The reasoning we got for this account was completely unconvincing and sounded like there are some major loopholes in the business processes for the NA Bancard where they couldn't even acknowledge the closure of the account. There is no contract or anything like that in my application. In such economy when every penny counts, how will a regular person manage such harassing situation. Are there no laws or regulations which protect the consumer from such type of unethical practices? Even after so many complaints and are there no lawyers who can help all the harassed consumers?
RR.
Mr Burke representing North American Bancard, lied about terms on contract. He said No contract, no hidden fees, ever, wholesale rates, ended up having a 3 year contract and $695.oo termination fee.
On my first call get out of the contract a year later they said it was 1 year and $295 termination fee. After several calls fees went up 400.00. and a to3 year contract.
I signed the contract at the same time with one of the coworkers and hers was only 1 year contract. They screwed me. They are the worst company ever, cheaters con artist. Neither Mr Burke or anyone in the company wanted to deal with me. Seems he is a broker representing Bancard. The processing company said that only he could take care of it and he did not want to know anything ablut afterhe sucked us in. I am still doing monthly payments on my 700 termination fee. They are a joke. I found they have tons of complains. He hould no be in business if he cheats people that bad
My company cancelled service with North American Bancard in June of 2013 as we shut down the business. A letter of cancellation was signed and returned with equipment used. (a VX670 which can be purchased new for $199.00)
Today on July 25, 2014 over a year later I received an email that we have an outstanding debt due to them and that we have not responded to previous collection attemps. I called the number on the email to find out what this was all about as this was the first correspondence I have gotten since I called and cancelled last year. I had not received any other collection attemps. As far as I knew, The equipment had been received and it was done. I had not recived any monthy statements after that.
She said it was $1100.00 for equipment and $82.61 in monthly fees due. I told her it was sent back when we cancelled and that the equipment could be bought new for less that that. (Priced at $199.95 which is what wepaid to replace one during our time of service.) She said they had not received any cancellation letter or equipment back, and that I would have to prove I sent it.
I explained that the business had closed over a year ago and I didn't know if any of that information was available anymore. I asked, why did they wait so long to let me know they hadn't received it. She said she didn't know but that I would have to show proof or they were going to send it to collection. She seemed kind of perplexed that I hadn't gotten any correspondence until now, but had no answer for it. I suggested that maybe someone on that end may have made a mistake and didn't credit our account. She said that couldn't happen. Really? If you are dealng with people, you are dealing with human error.
I feel they should do some checking on their end. There must be a reason, I hadn't been notified before now if they didn't receive it. Instead I have been threatened with collection for equipment sent back over a year ago.
They were supposed to change my acct number where the deposits were going. Took them over a month and then only did one acct and deposited hundreds of my small business dollars to the wrong closed acct. I asked where my money was and they put me on hold for 30 min. I asked to speak to a supervisior and he said there isnt one someone would call me in the next 2 days!!! WTF is that 2 days? They took my money and have not given it back to me. unreal crappy serveice!!!!!
They lie about the contract, take your money and screw it up every time. DO NOT WASTE YOUR TIME WITH THESE IDIOTS.