I was contacted by #1 Van Lines after using a website to search for multiple long distance moving companies. #1 Van Lines originally gave me a quote of around $2500 based on the inventory in my home. I did not have a delivery date set yet, so I was told to call back when the date was confirmed. When I called back to confirm my delivery date, the company mislead me by omitting information. The company failed to tell me that there was a 21 day grace period between the delivery date I chose and when they actually will deliver your belongings.
The day before my scheduled pick-up date, I received a phone call and an email from the company saying it was important to go over my inventory. After spending 37 minutes on the phone with the company, my binding estimate was increased to $3494.73 based on my inventory.
On the day of the pick-up, the representatives of the company arrived at the property and viewed the inventory to be moved. The representatives of the company then had my husband sign all documents requested by the representative of the company prior to beginning the services, including the bill of lading. It should be noted that there were no monetary values populated on any of the documents prior to the services beginning. It should also be noted that the representatives of the company did not present nor reference the agreed upon binding estimate prior to the services beginning.
After around eight and a half hours, the representatives of the company finished moving the inventory into the moving truck. It was at this point, that the representative of the company populated the already signed bill of lading with monetary values. Then, my husband was presented with the bill of lading that now stated a new balance of $7661.73. This balance includes the $649.14 deposit that was already made towards the requested services. The company charged my husband and I by cubic feet, not based upon inventory as previously stated on the binding estimate. A payment of half of the remainder of the balance was requested upon completion of the pick-up, which totaled $3607.79. This amount already was above the binding estimate given prior to the loading of our property.
When we tried to contact customer service, the phone lines were either temporarily out of service or the customer service representatives would provide us with no solutions, explanations, or supervisors to talk to. I asked the customer service representatives on three seperate occasions for the billing invoices and the inventory list. After these numerous attempts, the company failed to deliver said documents.
On the 18th day post scheduled delivery date, the company delivered our property. The remainder of the balance was due prior to the representative of the company beginning the delivery of our belongings. Another $3607.79 had to be paid or the company then threatened to charge us $500 per day that they would store our property beyond their delivery date. After we paid the remaining balance, the representative of the company wrote paid in full on the bill of lading. There was no receipt provided for the transaction.
Upon completion of the delivery, it was noted that many of the boxes and items arrived damaged.
Number 1 Van lines Reviews
I was contacted by #1 Van Lines after using a website to search for multiple long distance moving companies. #1 Van Lines originally gave me a quote of around $2500 based on the inventory in my home. I did not have a delivery date set yet, so I was told to call back when the date was confirmed. When I called back to confirm my delivery date, the company mislead me by omitting information. The company failed to tell me that there was a 21 day grace period between the delivery date I chose and when they actually will deliver your belongings.
The day before my scheduled pick-up date, I received a phone call and an email from the company saying it was important to go over my inventory. After spending 37 minutes on the phone with the company, my binding estimate was increased to $3494.73 based on my inventory.
On the day of the pick-up, the representatives of the company arrived at the property and viewed the inventory to be moved. The representatives of the company then had my husband sign all documents requested by the representative of the company prior to beginning the services, including the bill of lading. It should be noted that there were no monetary values populated on any of the documents prior to the services beginning. It should also be noted that the representatives of the company did not present nor reference the agreed upon binding estimate prior to the services beginning.
After around eight and a half hours, the representatives of the company finished moving the inventory into the moving truck. It was at this point, that the representative of the company populated the already signed bill of lading with monetary values. Then, my husband was presented with the bill of lading that now stated a new balance of $7661.73. This balance includes the $649.14 deposit that was already made towards the requested services. The company charged my husband and I by cubic feet, not based upon inventory as previously stated on the binding estimate. A payment of half of the remainder of the balance was requested upon completion of the pick-up, which totaled $3607.79. This amount already was above the binding estimate given prior to the loading of our property.
When we tried to contact customer service, the phone lines were either temporarily out of service or the customer service representatives would provide us with no solutions, explanations, or supervisors to talk to. I asked the customer service representatives on three seperate occasions for the billing invoices and the inventory list. After these numerous attempts, the company failed to deliver said documents.
On the 18th day post scheduled delivery date, the company delivered our property. The remainder of the balance was due prior to the representative of the company beginning the delivery of our belongings. Another $3607.79 had to be paid or the company then threatened to charge us $500 per day that they would store our property beyond their delivery date. After we paid the remaining balance, the representative of the company wrote paid in full on the bill of lading. There was no receipt provided for the transaction.
Upon completion of the delivery, it was noted that many of the boxes and items arrived damaged.