I purchased an alarm system from Palmetto Alarm in September of 2013. In May of 2014 I found out my husband was having an affair with our son's nanny and my life turned upside down. The house was put up for sell and was empty by July. I had to cancel many services.
I called Palmetto Alarm and told them my circumstances. The woman in the office told me I had to have my contract for a full year before I could cancel or they would put a lien on my home. She told me to keep paying my monthly payment until September of 2014 and then call to cancel.
In September 2014 I called back and was told that Monitronics now has the contract and that I need to write them a letter to cancel. I did exactly what the woman told me to do. Yet Monitronics doesn't care that Palmetto Alarm lied to me and they want $2100 for the contract to be cancelled.
Palmetto Alarm had me continue paying them for a year, knowing they were going to sell the contract then and wouldn't have to deal with me anymore. My life is already in turmoil, and it's hard enough trying to afford things as a single mother, and Palmetto Alarm is the only company I dealt with that did not help me out, and also made things worse.
They scam people and then sell their customers off to bigger companies that don't care either! No where in my contract does it state that Palmetto Alarm had the right to sell my contract. Palmetto Alarm should pay the $2100 to cancel the contract they sold to Monitronics.
Palmetto Alarm, LLC Reviews
I purchased an alarm system from Palmetto Alarm in September of 2013. In May of 2014 I found out my husband was having an affair with our son's nanny and my life turned upside down. The house was put up for sell and was empty by July. I had to cancel many services.
I called Palmetto Alarm and told them my circumstances. The woman in the office told me I had to have my contract for a full year before I could cancel or they would put a lien on my home. She told me to keep paying my monthly payment until September of 2014 and then call to cancel.
In September 2014 I called back and was told that Monitronics now has the contract and that I need to write them a letter to cancel. I did exactly what the woman told me to do. Yet Monitronics doesn't care that Palmetto Alarm lied to me and they want $2100 for the contract to be cancelled.
Palmetto Alarm had me continue paying them for a year, knowing they were going to sell the contract then and wouldn't have to deal with me anymore. My life is already in turmoil, and it's hard enough trying to afford things as a single mother, and Palmetto Alarm is the only company I dealt with that did not help me out, and also made things worse.
They scam people and then sell their customers off to bigger companies that don't care either! No where in my contract does it state that Palmetto Alarm had the right to sell my contract. Palmetto Alarm should pay the $2100 to cancel the contract they sold to Monitronics.