Stay away from PerfectTax filing services company in DFW area. This company advertises a lot on the local FM radio to attract mostly south asian population. I went there after listening to the advertisement on radio show. The initial contact person took all the details and asked me to pay the amount in full. I resisted and paid only 50% but later they called me back and took the rest of the money as well before even starting the work. (They assign it to some Accountant in team) I submitted all the requested documents to the online portal and as suggested waited for about 2 weeks. I didnt get any calls or email from them or asking for more information or progress on the case.
After sending emails few times the accountant replied back saying it will be ready in a week. but that didnt happen and I went there in person this time and he printed out a draft copy of the taxes. It was a just plain taxes nothing out of box or new which they claim on radio. And when i reviewed there were several mistakes done on the taxes. I did a second review with a different tax firm and they could file on the same day and reduced my taxes as well. The due date of April15 was approaching and after sending several emails I dont get any reply back from these folks. And I met the director along with accountant after the due date of April 15 and asked for refund of money as they couldnt file it on time. The lady refused to give any sought of refund claiming that they prepared the draft and that took them time. I asked her to give atleast partial refund and again she refused and also the prices they quote are very high over 200% than the other tax firm.
Overall this company has zero customer service experience and never reply to any emails (leave alone getting them on hold over phone) PLEASE check references properly before going to this firm. My personal experience is very bad and I would rate them a F.
Stay away from PerfectTax filing services company in DFW area. This company advertises a lot on the local FM radio to attract mostly south asian population. I went there after listening to the advertisement on radio show. The initial contact person took all the details and asked me to pay the amount in full. I resisted and paid only 50% but later they called me back and took the rest of the money as well before even starting the work. (They assign it to some Accountant in team) I submitted all the requested documents to the online portal and as suggested waited for about 2 weeks. I didnt get any calls or email from them or asking for more information or progress on the case.
After sending emails few times the accountant replied back saying it will be ready in a week. but that didnt happen and I went there in person this time and he printed out a draft copy of the taxes. It was a just plain taxes nothing out of box or new which they claim on radio. And when i reviewed there were several mistakes done on the taxes. I did a second review with a different tax firm and they could file on the same day and reduced my taxes as well. The due date of April15 was approaching and after sending several emails I dont get any reply back from these folks. And I met the director along with accountant after the due date of April 15 and asked for refund of money as they couldnt file it on time. The lady refused to give any sought of refund claiming that they prepared the draft and that took them time. I asked her to give atleast partial refund and again she refused and also the prices they quote are very high over 200% than the other tax firm.
Overall this company has zero customer service experience and never reply to any emails (leave alone getting them on hold over phone) PLEASE check references properly before going to this firm. My personal experience is very bad and I would rate them a F.
Perfect Tax Reviews
Stay away from PerfectTax filing services company in DFW area. This company advertises a lot on the local FM radio to attract mostly south asian population. I went there after listening to the advertisement on radio show. The initial contact person took all the details and asked me to pay the amount in full. I resisted and paid only 50% but later they called me back and took the rest of the money as well before even starting the work. (They assign it to some Accountant in team) I submitted all the requested documents to the online portal and as suggested waited for about 2 weeks. I didnt get any calls or email from them or asking for more information or progress on the case.
After sending emails few times the accountant replied back saying it will be ready in a week. but that didnt happen and I went there in person this time and he printed out a draft copy of the taxes. It was a just plain taxes nothing out of box or new which they claim on radio. And when i reviewed there were several mistakes done on the taxes. I did a second review with a different tax firm and they could file on the same day and reduced my taxes as well. The due date of April15 was approaching and after sending several emails I dont get any reply back from these folks. And I met the director along with accountant after the due date of April 15 and asked for refund of money as they couldnt file it on time. The lady refused to give any sought of refund claiming that they prepared the draft and that took them time. I asked her to give atleast partial refund and again she refused and also the prices they quote are very high over 200% than the other tax firm.
Overall this company has zero customer service experience and never reply to any emails (leave alone getting them on hold over phone) PLEASE check references properly before going to this firm. My personal experience is very bad and I would rate them a F.
Thanks,
Stay away from PerfectTax filing services company in DFW area. This company advertises a lot on the local FM radio to attract mostly south asian population. I went there after listening to the advertisement on radio show. The initial contact person took all the details and asked me to pay the amount in full. I resisted and paid only 50% but later they called me back and took the rest of the money as well before even starting the work. (They assign it to some Accountant in team) I submitted all the requested documents to the online portal and as suggested waited for about 2 weeks. I didnt get any calls or email from them or asking for more information or progress on the case.
After sending emails few times the accountant replied back saying it will be ready in a week. but that didnt happen and I went there in person this time and he printed out a draft copy of the taxes. It was a just plain taxes nothing out of box or new which they claim on radio. And when i reviewed there were several mistakes done on the taxes. I did a second review with a different tax firm and they could file on the same day and reduced my taxes as well. The due date of April15 was approaching and after sending several emails I dont get any reply back from these folks. And I met the director along with accountant after the due date of April 15 and asked for refund of money as they couldnt file it on time. The lady refused to give any sought of refund claiming that they prepared the draft and that took them time. I asked her to give atleast partial refund and again she refused and also the prices they quote are very high over 200% than the other tax firm.
Overall this company has zero customer service experience and never reply to any emails (leave alone getting them on hold over phone) PLEASE check references properly before going to this firm. My personal experience is very bad and I would rate them a F.
Thanks,