Creative Images are (were) the picture company my sons' Preschool used. They took excellent pictures of both my children. However, I ordered holiday (Hanukkah) cards. The school had no idea when they would be in, so I called the company myself. I spoke to a woman (Margie) who had no clue. She said she would call me back in 15 minutes regarding my request for a refund for the holiday cards. 90 minutes later, she had no responded, so I called again and left a message.
This time, 2 hours later, the VP (which I later found out is one of the co-owners) called me. His name is Todd. He proceeded to tell me that the "delivery by the holidays" guarantee they state is ONLY for December (Christian holidays). Yes, Hanukkah is early this year, but why would you put a guarantee on your order form that you do not have the intent to follow?
We had a back and forth conversation, in which he informed me that he would not grant a refund, nor would they ever consider it. He further went on to tell me that it sounded like I had "buyer's remorse." I have spent hundreds of dollars with their company in over 2 1/2 years. I think I know what I want, and what to expect from them by now.
Todd then informed me that a "Hanukkah deadline" is unrealistic and that I should face the facts that "no one really cares about a your holiday." I was getting pissed, but kept my cool. Finally, the man went over the edge, and I am still weighing my options on filing criminal charges. He stated, which I recorded for later proof, "I'm sitting here looking at your pictures. You have an attractive son." I said, "Excuse me" and he changed his response to "you have a handsome son." I told him, no, I heard what he said first.
He then giggled and said, "well, it's a good thing we don't record these conversations" (unbeknownst to him, I was recording it!). He later asked me if he sounded creepy and to not take his comments to mean he was a pedophile. In psychology and education, they teach you trigger words. Calling a 4 year old "attractive" is a BIG indicator word for pedophiles. I had not even come up with the term...Todd did!
After I hung up with him, I was physically ill. I could not drive, so I pulled over to the side of the road and called my children's school immediately. I told them I needed to speak to the owner immediately and recounted the story to her. She stated that she needed to discuss this with her business partner. After some time, one of the two owners called me back to inform me that they would no longer be using CI as their school photographer. However, I urge ANYONE reading this to NEVER USE THEM! The man, Todd, is quite obviously sick in the head and cannot be allowed to be near children (I feel bad for his wife and 4 children).
Portraitday.com Reviews
Creative Images are (were) the picture company my sons' Preschool used. They took excellent pictures of both my children. However, I ordered holiday (Hanukkah) cards. The school had no idea when they would be in, so I called the company myself. I spoke to a woman (Margie) who had no clue. She said she would call me back in 15 minutes regarding my request for a refund for the holiday cards. 90 minutes later, she had no responded, so I called again and left a message.
This time, 2 hours later, the VP (which I later found out is one of the co-owners) called me. His name is Todd. He proceeded to tell me that the "delivery by the holidays" guarantee they state is ONLY for December (Christian holidays). Yes, Hanukkah is early this year, but why would you put a guarantee on your order form that you do not have the intent to follow?
We had a back and forth conversation, in which he informed me that he would not grant a refund, nor would they ever consider it. He further went on to tell me that it sounded like I had "buyer's remorse." I have spent hundreds of dollars with their company in over 2 1/2 years. I think I know what I want, and what to expect from them by now.
Todd then informed me that a "Hanukkah deadline" is unrealistic and that I should face the facts that "no one really cares about a your holiday." I was getting pissed, but kept my cool. Finally, the man went over the edge, and I am still weighing my options on filing criminal charges. He stated, which I recorded for later proof, "I'm sitting here looking at your pictures. You have an attractive son." I said, "Excuse me" and he changed his response to "you have a handsome son." I told him, no, I heard what he said first.
He then giggled and said, "well, it's a good thing we don't record these conversations" (unbeknownst to him, I was recording it!). He later asked me if he sounded creepy and to not take his comments to mean he was a pedophile. In psychology and education, they teach you trigger words. Calling a 4 year old "attractive" is a BIG indicator word for pedophiles. I had not even come up with the term...Todd did!
After I hung up with him, I was physically ill. I could not drive, so I pulled over to the side of the road and called my children's school immediately. I told them I needed to speak to the owner immediately and recounted the story to her. She stated that she needed to discuss this with her business partner. After some time, one of the two owners called me back to inform me that they would no longer be using CI as their school photographer. However, I urge ANYONE reading this to NEVER USE THEM! The man, Todd, is quite obviously sick in the head and cannot be allowed to be near children (I feel bad for his wife and 4 children).